Company "Owned" Social Networks / Community

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What are the key components of a Company "Owned" Social Network: …

What are the key components of a Company "Owned" Social Network:
- A single platform that supports internal, external and extranet communities so that you can leverage a single technology to support your community needs now and into the future.
- Unparalleled community design that empowers our customers to create award-winning communities and micro-communities with an integrated theme design studio that makes it simple for designers to configure the look and feel of your community according to brand standards.
- A complete set of integrated social applications including but not limited to blogs, forums, wikis, rich media, social search, profiles, microblogging, activity feeds, tagging, tag clouds, RSS, discussion threads and comprehensive community administration.
- Branded mobile communities optimized for modern, touch-screen mobile devices including the Apple iPhone, Blackberry Torch and Android phones

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  • 1. Company “Owned” Social Networks OverviewiGo2 Group Pty Ltd – Providing you smart integrated responsible social business solutions
  • 2. AgendaØ  Business Use CasesØ  Platform OverviewØ  References
  • 3. Business Use CasesiGo2 Group Pty Ltd – Providing you smart integrated responsible social business solutions
  • 4. The Social Ecosystem Wikis  Par$cipa$ng  Listening,  establishing  reputa1on  (I’m  one  of  you)  Managed  Listening,  suppor1ng,  building  reputa1on,  marke1ng   External   Communi1es  Owned   Closed  Network  Listening,  suppor1ng,  building  rela1onships,  collabora1ng   Example:  customer  communi1es   Internal   Example:  channels,  members   Communi1es   Example:  Intranets,  communi1es  of  prac1ce  
  • 5. Community Use Cases (80% of clients)Internal  Communi$es   External  Communi$es   Corporate   Customer-­‐Driven   Communica$on   Support   Employee  Networking  &   Interac$ve  Marke$ng   Collabora$on   Innova$on   Associa$on  Marke$ng  
  • 6. Employee Networking &Collaboration Build  strong  employee  networks     •  Create  networks  by  exper1se,  background  and  training   •  Cul1vate  strong  rela1onships  quicker  with  less  money   •  Connect  staffers  with  customers,  partners  and  suppliers   Promote  teamwork  &  project  collabora$on     •  Source  exper1se  across  departments  and  loca1ons   •  Generate  ideas  and  referrals  from  the  en1re  organiza1on   •  Form  cross-­‐func1onal  teams  quickly   Capture  &  archive  knowledge  &  experience   •  Support  informal  learning  and  mentoring   •  Ease  transi1ons  to  new  departments,  roles  and  projects   •  Transfer  knowledge  between  people  across  boundaries  
  • 7. Innovation Provide  a  central  area  for  people  to  raise  &  discuss  ideas   •  Bring  together  new  and  tenured  employees   •  Locate  subject  maPers  experts  quickly   •  Enable  real-­‐1me  communica1on  for  project  teams   Leverage  employee  talent  to  lead  the  market   •  Open  forums  for  all  employees  to  suggest  ideas  and  vote   •  Invite  external  par1cipants  in  online  brainstorming   •  Engage  Millennial  workers  and  your  incoming  workforce   AIract  &  retain  highly  mo$vated  employees   •  Crowd  source  ideas  and  acknowledge  contribu1ons   •  Reward  top  contributors  publicly   •  Integrate  innova1on  into  your  core  business  processes  
  • 8. Corporate Communication Deliver  informa$on  to  employees  quickly  &  easily   •  Simplify  communica1on  tools   •  Communicate  in  real-­‐1me   •  Reduce  expensive  means  of  communica1on   Listen  to  employee  feedback  &  take  ac$on   •  Engage  in  two-­‐way  discussions  across  boundaries   •  Open  lines  of  communica1on  with  execu1ves   •  Create  a  more  open,  engaged  corporate  culture   Speed  communica$on  during  an  emergency   •  Share  cri1cal  informa1on  with  employees  quickly   •  Coordinate  employee  response  during  a  crisis   •  Implement  crisis  communica1on  cost-­‐effec1vely  
  • 9. Sales Enablement Provide  a  central  sales  portal  for  on-­‐demand  access   •  Onboard  your  sales  force  faster  with  familiar  social  applica1ons   •  Join  sales  and  marke1ng  on  a  common  plaUorm   •  Communicate  market  needs  to  stakeholders  in  real  1me   Leverage  employee  networks  to  speed  the  sales  cycle   •  Quickly  share  informa1on  across  business  units   •  Iden1fy  subject  maPer  experts  quickly   •  Collaborate  on  compe11ve  intelligence   Invite  partners  and  resellers  to  collaborate   •  Crowd  source  ideas  for  improving  product,  processes  and  services   •  Integrate  external  stakeholders  into  your  sales  processes   •  Empower  partners  with  sales  tools  to  increase  coverage  
  • 10. Telligent’s Value to Business Users and ITBusiness  Users  Love  Telligent  “The  user  experience  is  familiar   IT  Teams  Trust  Telligent   and  easy  to  personalize.”   “Telligent  is  built  on  Microsoft  technology,  a  platform  my   company  trusts.”   “Telligent  knows  social  and   innovates  quickly.”   “Telligent  feels  familiar  -­‐  widgets  and  groups  are  intuitive   and  behave  like  SharePoint  Web  Parts  and  sites.”  “Telligent  delivers  on  successful   business  outcomes.”   “Integration  with  Microsoft  SharePoint,  Microsoft  Lync,   FAST  and  more  means  that  I  can  bring  social  into  our   organization  quickly  and  easily.”   “Telligent  helps  ensure  our  success   in  Web  2.0  initiatives.”  
  • 11. Flexible in meeting Business ObjectivesØ  A single platform that supports internal, external and extranet communities so that you can leverage a single technology to support your community needs now and into the future.Ø  Unparalleled community design that empowers our customers to create award-winning communities and micro-communities with an integrated theme design studio that makes it simple for designers to configure the look and feel of your community according to brand standards.Ø  A complete set of integrated social applications including but not limited to blogs, forums, wikis, rich media, social search, profiles, microblogging, activity feeds, tagging, tag clouds, RSS, discussion threads and comprehensive community administration.Ø  Branded mobile communities optimized for modern, touch-screen mobile devices including the Apple iPhone, Blackberry Torch and Android phones.
  • 12. Telligent Platform OverviewiGo2 Group Pty Ltd – Providing you smart integrated responsible social business solutions
  • 13. Telligent Platform
  • 14. ReferencesiGo2 Group Pty Ltd – Providing you smart integrated responsible social business solutions
  • 15. Our Customers are Industry Leaders
  • 16. Industry Recognition
  • 17. Validation By Industry Analysts "Telligent  may  be  the  best   Leaders   “Look  at  Telligent  if  you  want  to   Visionary  for  both  Externally-­‐ option  of  all  for  many   leverage  a  single  vendor  for   Facing  Social  Software  &  Social   organisations…  Telligent  comes   internal  and  external  social   Software  for  the  Workplace   in  our  top  four  shortlist.”     networking  and  place  high       value  on  working  with  an   innovation  leader.”             Gartner  Magic  Quadrant  for  Social   Mar$n  Butler  Research,  “Enterprise     SoOware  in  the  Workplace,  Gartner   Social  Networking  and  Collabora$on,”   Forrester,  Enterprise  Social  Networking   Magic  Quadrant  for  Externally-­‐facing   2010   Market  Overview,  2010   Social  SoOware,  2010   Leader  in  10  of  18  Social  CRM  Use  Cases   One  of  the  Top  Three  Social  Vendors   Market  Leader  in  New  Customer       Acquisitions         Al$meter  “Social  CRM:  The  New  Rules  of   Hypa$a  Research  “Benchmarking  Social   Patricia  Seybold  Group’s  Online  Community   Rela$onship,”  2010   Community  Investments  and  ROI,”  2011   Plaorm  Company  and  Product  Update  –  1H   2010  
  • 18. The  Founders  of  iGo2  Group   contact@iGo2Group.com   Ø  All  Cer4fied  Strategists  in  Social  Media   Ø  All  have  more  than  20  years  business   experience  in  IT  and  industry  iGo2 Group Pty Ltd – Providing you smart integrated responsible social business solutions