Patrick O’KeefeOwner, iFroggy Networkifroggy.comAuthor, “Managing Online Forums”managingonlineforums.com<br />
The Art of Responding toFeedback From Your Community<br />Feedback?@iFroggy<br />
Feedback Can Be…Scary<br />Feedback?@iFroggy<br />
Feedback Can Be…Valuable<br />Feedback?@iFroggy<br />
Feedback Can Be…Challenging<br />Feedback?@iFroggy<br />
The Art of Responding to Feedback in…3 Simple Steps<br />Feedback?@iFroggy<br />
Step #1Appreciation“Thank You”<br />Feedback?@iFroggy<br />
Step #1AppreciationEven if it’s Bad<br />Feedback?@iFroggy<br />
Step #1AppreciationYou Want Feedback, Right?<br />Feedback?@iFroggy<br />
Step #2Acknowledgement“I Appreciate Your Perspective”<br />Feedback?@iFroggy<br />
Step #2AcknowledgementUnderstand Before You Act<br />Feedback?@iFroggy<br />
Wait. Pause. This is Common Sense.Are the First 2 Steps Really…Important?<br />Feedback?@iFroggy<br />
Words Matter(i.e. “I’m Just an Honest, Blunt Person” is NOT an Excuse)<br />Feedback?@iFroggy<br />
Step #3ConsiderationFinding the Value in Feedback<br />Feedback?@iFroggy<br />
Step #3ConsiderationStrip Away the Negative<br />Feedback?@iFroggy<br />
Step #3ConsiderationWhat About Trolls and Idiots?<br />Feedback?@iFroggy<br />
Step #3ConsiderationIf it’s Good, Use it – If it’s Not, Don’t<br />Feedback?@iFroggy<br />
Step #3ConsiderationFeedback Isn’t Always Actionable<br />Feedback?@iFroggy<br />
Step #3ConsiderationBe Honest<br />Feedback?@iFroggy<br />
Step #3ConsiderationHonest, Yes - Blabbermouth, No<br />Feedback?@iFroggy<br />
Step #3ConsiderationGive Accurate Expectations<br />Feedback?@iFroggy<br />
Step #3ConsiderationThere Are No “Stupid” Suggestions<br />Feedback?@iFroggy<br />
Step #3ConsiderationDon’t Say “No,” Frame “No”<br />Feedback?@iFroggy<br />
This Will be Very Smart.. or Very…Foolish(Hoping for the First One)<br />Feedback?@iFroggy<br />
More Feedback?! Please…Twitter: @iFroggyE-Mail: patrick@ifroggy.comSkype: patrick_okeefe<br />
Why?<br />
Thank You<br />Book Signing<br />South by Bookstore<br />Trade Show + Exhibition Floor<br />RIGHT NOW<br />Also available ...
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The Art of Responding to Feedback from Your Community at South by Southwest Interactive (SXSW) 2009

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These slides were used at my "The Art of Responding to Feedback from Your Community" solo presentation (book reading for "Managing Online Forums") at South by Southwest Interactive (SXSW) 2009.

I discussed my 3 simple steps for responding to feedback from you receive from your community.

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Transcript of "The Art of Responding to Feedback from Your Community at South by Southwest Interactive (SXSW) 2009"

  1. 1. Patrick O’KeefeOwner, iFroggy Networkifroggy.comAuthor, “Managing Online Forums”managingonlineforums.com<br />
  2. 2. The Art of Responding toFeedback From Your Community<br />Feedback?@iFroggy<br />
  3. 3. Feedback Can Be…Scary<br />Feedback?@iFroggy<br />
  4. 4. Feedback Can Be…Valuable<br />Feedback?@iFroggy<br />
  5. 5. Feedback Can Be…Challenging<br />Feedback?@iFroggy<br />
  6. 6. The Art of Responding to Feedback in…3 Simple Steps<br />Feedback?@iFroggy<br />
  7. 7. Step #1Appreciation“Thank You”<br />Feedback?@iFroggy<br />
  8. 8. Step #1AppreciationEven if it’s Bad<br />Feedback?@iFroggy<br />
  9. 9. Step #1AppreciationYou Want Feedback, Right?<br />Feedback?@iFroggy<br />
  10. 10. Step #2Acknowledgement“I Appreciate Your Perspective”<br />Feedback?@iFroggy<br />
  11. 11. Step #2AcknowledgementUnderstand Before You Act<br />Feedback?@iFroggy<br />
  12. 12. Wait. Pause. This is Common Sense.Are the First 2 Steps Really…Important?<br />Feedback?@iFroggy<br />
  13. 13. Words Matter(i.e. “I’m Just an Honest, Blunt Person” is NOT an Excuse)<br />Feedback?@iFroggy<br />
  14. 14. Step #3ConsiderationFinding the Value in Feedback<br />Feedback?@iFroggy<br />
  15. 15. Step #3ConsiderationStrip Away the Negative<br />Feedback?@iFroggy<br />
  16. 16. Step #3ConsiderationWhat About Trolls and Idiots?<br />Feedback?@iFroggy<br />
  17. 17. Step #3ConsiderationIf it’s Good, Use it – If it’s Not, Don’t<br />Feedback?@iFroggy<br />
  18. 18. Step #3ConsiderationFeedback Isn’t Always Actionable<br />Feedback?@iFroggy<br />
  19. 19. Step #3ConsiderationBe Honest<br />Feedback?@iFroggy<br />
  20. 20. Step #3ConsiderationHonest, Yes - Blabbermouth, No<br />Feedback?@iFroggy<br />
  21. 21. Step #3ConsiderationGive Accurate Expectations<br />Feedback?@iFroggy<br />
  22. 22. Step #3ConsiderationThere Are No “Stupid” Suggestions<br />Feedback?@iFroggy<br />
  23. 23. Step #3ConsiderationDon’t Say “No,” Frame “No”<br />Feedback?@iFroggy<br />
  24. 24. This Will be Very Smart.. or Very…Foolish(Hoping for the First One)<br />Feedback?@iFroggy<br />
  25. 25. More Feedback?! Please…Twitter: @iFroggyE-Mail: patrick@ifroggy.comSkype: patrick_okeefe<br />
  26. 26. Why?<br />
  27. 27. Thank You<br />Book Signing<br />South by Bookstore<br />Trade Show + Exhibition Floor<br />RIGHT NOW<br />Also available at Barnes & Noble, on Amazon.com, the Amazon Kindle, as an eBook from Powells.com and wherever super duper, very fine books are sold.<br />managingonlineforums.com<br />

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