The Art of Responding to Feedback from Your Community at South by Southwest Interactive (SXSW) 2009

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These slides were used at my "The Art of Responding to Feedback from Your Community" solo presentation (book reading for "Managing Online Forums") at South by Southwest Interactive (SXSW) 2009. …

These slides were used at my "The Art of Responding to Feedback from Your Community" solo presentation (book reading for "Managing Online Forums") at South by Southwest Interactive (SXSW) 2009.

I discussed my 3 simple steps for responding to feedback from you receive from your community.

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  • 1. Patrick O’KeefeOwner, iFroggy Networkifroggy.comAuthor, “Managing Online Forums”managingonlineforums.com
  • 2. The Art of Responding toFeedback From Your Community
    Feedback?@iFroggy
  • 3. Feedback Can Be…Scary
    Feedback?@iFroggy
  • 4. Feedback Can Be…Valuable
    Feedback?@iFroggy
  • 5. Feedback Can Be…Challenging
    Feedback?@iFroggy
  • 6. The Art of Responding to Feedback in…3 Simple Steps
    Feedback?@iFroggy
  • 7. Step #1Appreciation“Thank You”
    Feedback?@iFroggy
  • 8. Step #1AppreciationEven if it’s Bad
    Feedback?@iFroggy
  • 9. Step #1AppreciationYou Want Feedback, Right?
    Feedback?@iFroggy
  • 10. Step #2Acknowledgement“I Appreciate Your Perspective”
    Feedback?@iFroggy
  • 11. Step #2AcknowledgementUnderstand Before You Act
    Feedback?@iFroggy
  • 12. Wait. Pause. This is Common Sense.Are the First 2 Steps Really…Important?
    Feedback?@iFroggy
  • 13. Words Matter(i.e. “I’m Just an Honest, Blunt Person” is NOT an Excuse)
    Feedback?@iFroggy
  • 14. Step #3ConsiderationFinding the Value in Feedback
    Feedback?@iFroggy
  • 15. Step #3ConsiderationStrip Away the Negative
    Feedback?@iFroggy
  • 16. Step #3ConsiderationWhat About Trolls and Idiots?
    Feedback?@iFroggy
  • 17. Step #3ConsiderationIf it’s Good, Use it – If it’s Not, Don’t
    Feedback?@iFroggy
  • 18. Step #3ConsiderationFeedback Isn’t Always Actionable
    Feedback?@iFroggy
  • 19. Step #3ConsiderationBe Honest
    Feedback?@iFroggy
  • 20. Step #3ConsiderationHonest, Yes - Blabbermouth, No
    Feedback?@iFroggy
  • 21. Step #3ConsiderationGive Accurate Expectations
    Feedback?@iFroggy
  • 22. Step #3ConsiderationThere Are No “Stupid” Suggestions
    Feedback?@iFroggy
  • 23. Step #3ConsiderationDon’t Say “No,” Frame “No”
    Feedback?@iFroggy
  • 24. This Will be Very Smart.. or Very…Foolish(Hoping for the First One)
    Feedback?@iFroggy
  • 25. More Feedback?! Please…Twitter: @iFroggyE-Mail: patrick@ifroggy.comSkype: patrick_okeefe
  • 26. Why?
  • 27. Thank You
    Book Signing
    South by Bookstore
    Trade Show + Exhibition Floor
    RIGHT NOW
    Also available at Barnes & Noble, on Amazon.com, the Amazon Kindle, as an eBook from Powells.com and wherever super duper, very fine books are sold.
    managingonlineforums.com