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The Art of Responding to Feedback from Your Community at South by Southwest Interactive (SXSW) 2009
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The Art of Responding to Feedback from Your Community at South by Southwest Interactive (SXSW) 2009

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These slides were used at my "The Art of Responding to Feedback from Your Community" solo presentation (book reading for "Managing Online Forums") at South by Southwest Interactive (SXSW) 2009.

These slides were used at my "The Art of Responding to Feedback from Your Community" solo presentation (book reading for "Managing Online Forums") at South by Southwest Interactive (SXSW) 2009.

I discussed my 3 simple steps for responding to feedback from you receive from your community.

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    The Art of Responding to Feedback from Your Community at South by Southwest Interactive (SXSW) 2009 The Art of Responding to Feedback from Your Community at South by Southwest Interactive (SXSW) 2009 Presentation Transcript

    • Patrick O’KeefeOwner, iFroggy Networkifroggy.comAuthor, “Managing Online Forums”managingonlineforums.com
    • The Art of Responding toFeedback From Your Community
      Feedback?@iFroggy
    • Feedback Can Be…Scary
      Feedback?@iFroggy
    • Feedback Can Be…Valuable
      Feedback?@iFroggy
    • Feedback Can Be…Challenging
      Feedback?@iFroggy
    • The Art of Responding to Feedback in…3 Simple Steps
      Feedback?@iFroggy
    • Step #1Appreciation“Thank You”
      Feedback?@iFroggy
    • Step #1AppreciationEven if it’s Bad
      Feedback?@iFroggy
    • Step #1AppreciationYou Want Feedback, Right?
      Feedback?@iFroggy
    • Step #2Acknowledgement“I Appreciate Your Perspective”
      Feedback?@iFroggy
    • Step #2AcknowledgementUnderstand Before You Act
      Feedback?@iFroggy
    • Wait. Pause. This is Common Sense.Are the First 2 Steps Really…Important?
      Feedback?@iFroggy
    • Words Matter(i.e. “I’m Just an Honest, Blunt Person” is NOT an Excuse)
      Feedback?@iFroggy
    • Step #3ConsiderationFinding the Value in Feedback
      Feedback?@iFroggy
    • Step #3ConsiderationStrip Away the Negative
      Feedback?@iFroggy
    • Step #3ConsiderationWhat About Trolls and Idiots?
      Feedback?@iFroggy
    • Step #3ConsiderationIf it’s Good, Use it – If it’s Not, Don’t
      Feedback?@iFroggy
    • Step #3ConsiderationFeedback Isn’t Always Actionable
      Feedback?@iFroggy
    • Step #3ConsiderationBe Honest
      Feedback?@iFroggy
    • Step #3ConsiderationHonest, Yes - Blabbermouth, No
      Feedback?@iFroggy
    • Step #3ConsiderationGive Accurate Expectations
      Feedback?@iFroggy
    • Step #3ConsiderationThere Are No “Stupid” Suggestions
      Feedback?@iFroggy
    • Step #3ConsiderationDon’t Say “No,” Frame “No”
      Feedback?@iFroggy
    • This Will be Very Smart.. or Very…Foolish(Hoping for the First One)
      Feedback?@iFroggy
    • More Feedback?! Please…Twitter: @iFroggyE-Mail: patrick@ifroggy.comSkype: patrick_okeefe
    • Why?
    • Thank You
      Book Signing
      South by Bookstore
      Trade Show + Exhibition Floor
      RIGHT NOW
      Also available at Barnes & Noble, on Amazon.com, the Amazon Kindle, as an eBook from Powells.com and wherever super duper, very fine books are sold.
      managingonlineforums.com