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The Art of Responding to Feedback from Your Community at South by Southwest Interactive (SXSW) 2009
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The Art of Responding to Feedback from Your Community at South by Southwest Interactive (SXSW) 2009

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These slides were used at my "The Art of Responding to Feedback from Your Community" solo presentation (book reading for "Managing Online Forums") at South by Southwest Interactive (SXSW) 2009.

These slides were used at my "The Art of Responding to Feedback from Your Community" solo presentation (book reading for "Managing Online Forums") at South by Southwest Interactive (SXSW) 2009.

I discussed my 3 simple steps for responding to feedback from you receive from your community.

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The Art of Responding to Feedback from Your Community at South by Southwest Interactive (SXSW) 2009 The Art of Responding to Feedback from Your Community at South by Southwest Interactive (SXSW) 2009 Presentation Transcript

  • Patrick O’KeefeOwner, iFroggy Networkifroggy.comAuthor, “Managing Online Forums”managingonlineforums.com
  • The Art of Responding toFeedback From Your Community
    Feedback?@iFroggy
  • Feedback Can Be…Scary
    Feedback?@iFroggy
    View slide
  • Feedback Can Be…Valuable
    Feedback?@iFroggy
    View slide
  • Feedback Can Be…Challenging
    Feedback?@iFroggy
  • The Art of Responding to Feedback in…3 Simple Steps
    Feedback?@iFroggy
  • Step #1Appreciation“Thank You”
    Feedback?@iFroggy
  • Step #1AppreciationEven if it’s Bad
    Feedback?@iFroggy
  • Step #1AppreciationYou Want Feedback, Right?
    Feedback?@iFroggy
  • Step #2Acknowledgement“I Appreciate Your Perspective”
    Feedback?@iFroggy
  • Step #2AcknowledgementUnderstand Before You Act
    Feedback?@iFroggy
  • Wait. Pause. This is Common Sense.Are the First 2 Steps Really…Important?
    Feedback?@iFroggy
  • Words Matter(i.e. “I’m Just an Honest, Blunt Person” is NOT an Excuse)
    Feedback?@iFroggy
  • Step #3ConsiderationFinding the Value in Feedback
    Feedback?@iFroggy
  • Step #3ConsiderationStrip Away the Negative
    Feedback?@iFroggy
  • Step #3ConsiderationWhat About Trolls and Idiots?
    Feedback?@iFroggy
  • Step #3ConsiderationIf it’s Good, Use it – If it’s Not, Don’t
    Feedback?@iFroggy
  • Step #3ConsiderationFeedback Isn’t Always Actionable
    Feedback?@iFroggy
  • Step #3ConsiderationBe Honest
    Feedback?@iFroggy
  • Step #3ConsiderationHonest, Yes - Blabbermouth, No
    Feedback?@iFroggy
  • Step #3ConsiderationGive Accurate Expectations
    Feedback?@iFroggy
  • Step #3ConsiderationThere Are No “Stupid” Suggestions
    Feedback?@iFroggy
  • Step #3ConsiderationDon’t Say “No,” Frame “No”
    Feedback?@iFroggy
  • This Will be Very Smart.. or Very…Foolish(Hoping for the First One)
    Feedback?@iFroggy
  • More Feedback?! Please…Twitter: @iFroggyE-Mail: patrick@ifroggy.comSkype: patrick_okeefe
  • Why?
  • Thank You
    Book Signing
    South by Bookstore
    Trade Show + Exhibition Floor
    RIGHT NOW
    Also available at Barnes & Noble, on Amazon.com, the Amazon Kindle, as an eBook from Powells.com and wherever super duper, very fine books are sold.
    managingonlineforums.com