Publication Date<br />April 28, 2008<br />Author<br />Patrick O’Keefe<br />Publisher<br />AMACOM<br />www.managingonlinefo...
Creating a Positive Environment on Your Forums<br />
RESPECT<br />is Everything<br />
Don’t be a Robot<br />
Answer Questions<br />
Involve Your Members<br />
Take a Customer Service Approach<br />
Deflect Criticism onto You<br />
Politics,<br />Religion,<br />… Browsers?<br />
Publication Date<br />April 28, 2008<br />Author<br />Patrick O’Keefe<br />Publisher<br />AMACOM<br />www.managingonlinefo...
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Creating a Positive Environment on Your Forums at South by Southwest Interactive (SXSW) 2008

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These sides were used for my "Creating a Positive Environment on Your Forums" solo presentation (book reading for "Managing Online Forums") at South by Southwest Interactive (SXSW) 2008.

I talked about some of the methods that you can use to encourage a positive environment on your online forums.

Video: http://www.managingcommunities.com/2008/03/22/video-sxswi-2008-book-reading-managing-online-forums/

Published in: Technology, Business
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Creating a Positive Environment on Your Forums at South by Southwest Interactive (SXSW) 2008

  1. 1. Publication Date<br />April 28, 2008<br />Author<br />Patrick O’Keefe<br />Publisher<br />AMACOM<br />www.managingonlineforums.com<br />
  2. 2. Creating a Positive Environment on Your Forums<br />
  3. 3. RESPECT<br />is Everything<br />
  4. 4. Don’t be a Robot<br />
  5. 5. Answer Questions<br />
  6. 6. Involve Your Members<br />
  7. 7. Take a Customer Service Approach<br />
  8. 8. Deflect Criticism onto You<br />
  9. 9. Politics,<br />Religion,<br />… Browsers?<br />
  10. 10. Publication Date<br />April 28, 2008<br />Author<br />Patrick O’Keefe<br />Publisher<br />AMACOM<br />www.managingonlineforums.com<br />

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