“The entire iDirect organization is built around a unique partner-centric approach. From our vertical market
development experts to our engineering and global support teams, we’re 100% devoted to our partners’
growth and success.” – Mary Cotton, Chief Executive Officer
A Universal Need
Few organizations in the world can survive without constant connectivity. People
demand IP voice, video and data applications wherever they are. Global enterprises in the
heart of major cities need to connect to local offices all over the world. Governments need
secure, high-speed networks able to be instantly deployed and deliver immediate access to
mission-critical applications. Maritime vessels scattered across the seas need reliable ship-to-shore
communications. Utility companies are modernizing the power grid and need to expand
their networks while overcoming challenges of distance, weather and terrain. Widely dispersed
populations currently living beyond the reach of cellular service in remote, rural areas need
voice and data services.
Satellite IP communications represents a powerful solution to deliver high-speed,
two-way connectivity, enabling IP applications in any environment.
Satellite overcomes distance and environmental challenges, taking broadband to any location
as part of an integrated network. Satellite is independent of terrestrial infrastructure and can
be accessed immediately, providing operational continuity and a communications lifeline in
emergencies. It can extend broadband across the ocean and into the sky. And portable
systems can be deployed at a moment’s notice in any geography or situation.
For 20 years, iDirect has realized the value of
satellite connectivity and its power to serve a broad
range of industries and geographies.
Today, our partners and their customers know and trust the iDirect name and
rely on our technology and people to optimize their satellite networks and
profitably grow their businesses.
Starting with the introduction of the industry’s first universal hub, iDirect has
applied remarkable ingenuity to meeting both the economic and technology
challenges partners face.
Whether it’s providing core IP applications to the enterprise or specialized
services to any number of diverse vertical industries, iDirect technology allows
partners to run their entire business operations more efficiently.
We continue to shape the future of VSAT and expand the market through a proven
strategy of technology innovation that gives our partners the greatest edge.
UNIQUE PARTNER CENTRIC BUSINESS MODEL
Unlike other satellite communications companies, the iDirect business model is based entirely
on providing technology exclusively for our partners’ networks, whether they are network
operators, VSAT service providers, systems integrators, mobile operators or military and large
enterprises. We do not offer VSAT service, instead, we are 100 percent focused on developing
the ground infrastructure technology that allows our partners to build the most optimized
satellite networks, differentiate their services, seize new revenue opportunities, maintain
margins and lower TCO, and expand their businesses.
» Founded in 1994
» Owned by VT Systems, a
subsidiary of ST Engineering
» 600+ employees
» 350+ global partners
» 3,000+ iDirect hubs – 57% market
share as reported by COMSYS
» World’s largest TDMA enterprise
VSAT manufacturer with 32% market
» Over a quarter million remotes
» Increased revenue year over year –
2013 revenue $259M USD
» iDirect Government Technologies
(iGT) wholly owned subsidiary
» First to bring SCPC and TDMA together on a
» The iDirect universal hub, the 20-slot 5IF, was the
!rst of its kind to point to !ve different satellites
and combine multiple topologies in a single hub
» First to deliver an IP-based satellite system that
enabled enterprise-quality applications
» First to offer Virtual Network Operator (VNO)
status allowing for multi-tiered service offerings
» First to develop the openAMIP protocol; currently
being adopted as the industry standard to improve
integration between antennas and remotes
» First to receive FIPS 140-2 certification 2004 from
the National Institute of Standards and Technology
» First to develop full automatic beam switching
(ABS) technology for mobility markets
» First to develop major global HTS ground
infrastructure for enterprise and mobility services
A CONTINUUM OF
From the beginning, iDirect has taken a visionary role
in VSAT, helping to shape the industry by breaking
down long-standing barriers.
In a landmark innovation, we developed an IP-based system that
mirrored the quality and reliability of terrestrial communications
to deliver, for the first time in satellite history, enterprise-quality
applications. This breakthrough helped transform satellite from
a “technology of last resort” to a powerful, diverse solution able
to handle core network applications and take broadband into the
heart of critical enterprise, military and public sector operations.
We were first to bring business-quality IP applications to the
TDMA VSAT market. Our native IP design, advanced IP routing
and Quality of Service (QoS) technologies allow our Platform
to integrate seamlessly with terrestrial networks. This was a
major game changer for service providers — they now had the
technology to build and deliver high-quality service that could
generate fresh demand for satellite connectivity.
For sustained success, we knew that a higher degree of !exibility
and scalability was essential. From the start, we have based our
development approach on one universal set of requirements
to enable service providers to meet any customer requirement,
no matter the application, bandwidth, satellite, frequency,
or topology. We ensured that our hub and line card system,
remotes, and operating and management software all had the
flexibility to handle the most diverse market needs for fixed or
mobile communications. The result is the iDirect Intelligent
Platform™, the industry’s gold standard in performance,
efficiency, functionality and flexibility.
“iDirect’s cost effective and innovative hub solutions coupled with high levels of functionality
and ease of use has made it almost a de facto standard within many of the most valuable
vertical markets.”– Simon Bull, Senior Consultant, COMSYS
A Single, Unified Satellite Communications Architecture
The iDirect Intelligent Platform™ is an IP-based
satellite communications system engineered
to deliver high-quality broadband connectivity
wherever and whenever it’s needed. The
Platform positions operators and service
providers for long-term growth and success with
the ability to access a wide range of markets,
manage operational and capital costs effectively
and create unique value for customers.
The Platform consists of a universal hub and
network management system that support
iDirect’s Evolution® and Velocity™ product lines.
Each product line comprises a series of line cards,
operating software and a portfolio of both
dedicated and dual-purpose remotes to provide
investment protection with the flexibility to
upgrade to higher capabilities in the future.
Network Management System:
Manage complex, large-scale networks; run an
efficient, reliable and profitable business; and
continually improve customer satisfaction.
Builds on the capabilities of Evolution for greatly
expanded scale. Designed for satellite operators
deploying HTS architectures.
Designed to meet distinct end user requirements and
support a wide range of data speeds – from narrowband to
extreme bit rates. Multiple form factors, including desktops,
rack-mounts, outdoor units and router boards.
Universal capabilities and cost-effective modular design
to establish and scale satellite networks.
Award-winning product line designed to meet a broad
range of customer requirements from narrowband to
demanding high-bandwidth applications.
iDirect services and support are fundamental to fulfilling our commitment
to our partners. Whether you’re looking to deploy a new hub, upgrade your
software, or enhance your team’s expertise, we have a full portfolio of services
and support to assist you every step of the way.
Professional Services Portfolio
iDirect’s Professional Services portfolio includes implementation; planning/engineering;
application-based project management; and managed network services. Hub installation is our
most popular service, and includes a detailed system orientation and documentation package
for your new equipment and network. Every service is flexible to meet your exact needs. The
iDirect Professional Services team provides dedicated support to meet installation deadlines,
maintain project costs and do whatever it takes to ensure your success.
iDirect offers customized training in a variety of formats for every level: classroom training
at one of our "ve state-of-the-art Global Training Centers; on-site training at your of"ce; and a
wide variety of online certification courses, tutorials and webinars.
iSupport ensures every iDirect partner stays in the best position to fully enhance their service
offerings and maximize every competitive advantage.
In addition to vital software upgrades, iSupport provides round-the-clock assistance from iDirect
network experts via our Technical Assistance Center (TAC).
iSupport is offered in varying service tiers, Basic, Enhanced and Premium, with special bene"ts
ranging from direct access to a comprehensive knowledgebase to onsite network health checks.
STRATEGY BASED ON
Our priorities today are a natural evolution of the early work done to reshape
the VSAT industry through breakthrough technologies, winning economics and
!exible business models.
Flexible Core Platform. We continually strive to fuel and extend the value of the iDirect core
Platform. In fact, it’s the versatility of our agnostic platform that allows us to expand to meet the
most complex and diverse applications.
Vertical Market Focus. We concentrate on expanding and fortifying our leadership in high-value,
specialized market segments with the greatest opportunity.
Co-Innovation With Like-Minded Leaders. Combining forces with best-in-class technology leaders
accelerates the delivery of superior products, fuels our Platform and expands the VSAT market.
OUR NEXT CHAPTER
The advent of High Throughput Satellite (HTS) technology,
coupled with rising demand for satellite bandwith, is
having a profound impact on the VSAT industry. HTS will
bring both improved speeds and lower costs. Combined
with major space segment and infrastructure advances,
a prime opportunity exists to accelerate overall VSAT
adoption on a much broader scale.
HTS, however, is only part of the story. Other
major advances in terminals and ground segment
infrastructure, along with market education, are playing
a big role in the rising demand for satellite, making
VSAT much easier to deploy, use and manage.
Today, we’re adapting our platform to enable every
iDirect partner to capture this opportunity. iDirect is
actively engaged in many HTS projects as the preferred
ground segment provider. In fact, we’ve already
developed the industry’s first major global HTS ground
infrastructure for enterprise and mobility services,
Inmarsat’s Global Xpress, the new Ka-band HTS service.
And we are being deployed across a multitude of
HTS models. Our platform’s versatility places satellite
operators and service providers in a prime position to
adopt the most flexible technology and business models
for success in a vibrant HTS era.