MORE CONNECTIONS, PLEASE
for consistent, global
in-flight Wi-Fi is
greater than ever, so
much so that fliers are
willing to trade
current comforts for
U.S. = United States
U.K. = United Kingdom*
SIN = Singapore
WHAT PASSENGERS WANT
MANY FLIERS THINK WIRELESS INTERNET
ACCESS SHOULD ALWAYS BE AVAILABLE ON
DOMESTIC AND INTERNATIONAL FLIGHTS.
BUT WHILE MANY EXPECT WI-FI TO BE AVAILABLE,
IT HAS TO BE USEFUL AND CONSISTENT.
In-flight Wi-Fi service
for nearly nine in ten
(89% U.S., 91% U.K.,
94% SIN) users.
And those frustrations shine through. Almost half of fliers surveyed are
disappointed with inconsistent (52% U.S., 49% U.K., 62% SIN) or slow (45%
U.S., 51% U.K., 55% SIN) in-flight Wi-Fi.
WHAT WOULD PASSENGERS DO FOR WI-FI?
Nearly nine in ten (86% U.S., 89% U.K., 87% SIN) would give up an amenity on their
flight to have a faster and more consistent wireless connection.
THESE FOLKS WOULD GIVE UP COMFORT, SUCH AS
OTHERS WOULD PASS ON SOME POSSIBLE NECESSITIES
WHILE ON A FLIGHT, SUCH AS
THEIR PREFERRED SEAT
(38% U.S., 46% U.K., 41% SIN)
ABILITY TO RECLINE
(32% U.S., 29% U.K., 29% SIN)
OR SIX INCHES OF
(42% U.S., 34% U.K., 41% SIN)
(22% U.S., 24% U.K., 26% SIN)
(24% U.S., 26% U.K., 27% SIN)
OR EVEN USE OF THE
(13% U.S., 17% U.K., 22% SIN)
WI-FI, THE NEW LEVEL OF PASSENGER COMFORT
In-flight connectivity is more about the freedom to do
what fliers want to do rather than the obligation to
stay connected. Many (73% U.S., 63% U.K., 61% SIN)
use it because they want to, not because they feel they
Many (54% U.S., 39% U.K., 38% SIN)
wouldn’t even be able to go five hours
on a flight without access to Wi-Fi.
Learn about Honeywell’s connectivity solutions:
Source: Survey of Americans, Londoners and Singaporeans 18+ years of age who have used in-flight Wi-Fi at least once in the last 12 months.
Survey accounts for responses from 2,008 Americans, 508 Britons and 501 Singaporeans from May until June 2013.