I360 Weekly digest 11 april to16 april

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i360 Staffing & Training Solutions is a vocational training institute started in 2008 with the aim of reducing the gap between employers’ expectations and the available talent pool, by providing necessary training to improve employability.

i360 is an eminent name facilitated by the promoters of Unicon Investment Solutions. With number of operational centres across India & constantly expanding, i360 is a fast paced Training Solutions Company, offering industry specific custom designed courses to the students/ corporates.

Our courses have evolved after intensive R&D and market research. Since we understand the requirement of the organizations and capabilities of the students, therefore, we try to bridge the gap between the employer and the employee. Students can experience effective and easy learning at i360.

We believe in following stringent and unimpeachable principles. With the distinctive mixture of right aptitude, motivated and devoted team we yearn to serve world class qualitative education. Their skill and dedication is adding to the success of the company. i360 also assures bright career assistance to every promising student.

Considering the continuous and remarkable growth in Finance & Accounting, Retail sectors, i360 is offering different courses in Financial Accounting, Retail Management, Call Centre Training, IELTS, Career Development, Spoken English and various other courses for corporates.

"There are plenty of employment opportunities available and they are expected to grow faster than the average." Ms. Sonia Nagpal cited a study by ICRA, which states that up to 25 crore(rpt) skilled workers would be required over the next 12 years to cater to the demand in 20 high-growth sectors and the unorganized segment.

Companies want to recruit employees with proficient managerial and communication skills. Therefore, keeping these points in mind i360 is offering various courses to the students and corporates. After completion of these courses one can explore the opportunities available in the market. In the learning atmosphere of i360 student can groom their personality and learn many fruitful things under the guidance of competent and resourceful faculty.

i360 does have multilevel corporate engagements; starting from student placements to trainings to academic endorsements. All these associations directly or indirectly add value in a student's career. Presently, students of i360 are working with brands like Vodafone, Airtel, Pantaloons, Haldirams, Unicon, Asian Paints, Erricson to name a few…

Join us on Facebook: http://www.facebook.com/i360Institute
Follow us on Twitter: www.twitter.com/i360staffing
Connect with us on linkedin: http://www.linkedin.com/company/i360-staffing-&-training-pvt.-ltd.

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I360 Weekly digest 11 april to16 april

  1. 1. 11 APRIL- 16 APRIL’11HAMLEYS-ONE of world’s largest toy stores is set to storm Indian market under its tie-up with one ofIndia’s largest retail brands- Reliance Retail. A subsidiary of Mukesh Ambani owned Reliance IndustriesLimited (RIL), Reliance Retail is an extension of this private major.Currently, it operates in 1,000 stores in more than 85 cities across the country. Under its tie-up withthe UK based toy store, Reliance Retail launched the first Hamleys toy store in Asia in the city ofMumbai in April 2010. Reliance Retail President and Chief Executive Officer, Bijou Kurien reported that,“Our first store in Mumbai which is spread across 21,000 square foot has got a very good response. Itwas a pilot store. Now this is a large store. With this we have plan to open 18 stores in India over thenext seven years.”Hamleys as a brand is a very strong and reputable. The flagship store is considered one of London’smajor tourist attractions, and receives about five million visitors a year. The USP of such a mammothestablishment lies in its superior range of products, variety and quality.As far as Indian toy market is considered, it is presently valued at Rs. 15,000 crore, growing annually byalmost 15%. Fuelled by a vast domestic market, the industry has now turned its attention to globalmarkets and is fast gearing up to meet international demands.In an effort to realize this expectation, Reliance Retail has joined forces with one of world’s top toymarketers as a part of expanding its footprint. The new stores in India will be launched under ‘PilotStore-Large store’ category, spread across 11,000 to 21,000 square feet of space.Hamleys Global CEO Gudjon Reynisson said that the company holds all ‘local partnerships’ formerchandising their toys in any country. And an opportunity to spread out alongside India’s largestretail brand is an added incentive.While Reliance Retail will guide the process through their extensive knowledge of domestic market,cultural diversities and distribution network, Hamleys will provide the merchandises and also givecreative direction to the whole course of action.Reference: http://indiaenews.wordpress.com
  2. 2. Not only has English become an international language; it is used by more and more people around theworld as a medium of post-school study. To help universities and colleges to select students withsufficient English skills to succeed in their courses, The IELTS test was introduced in 1989 to assess“whether candidates are ready to train in the medium of English”. It is now used for this purposearound the globe.Depending in the course of study that students plan to take, students must select to sit either theAcademic IELTS test or the General Training IELTS test. This choice must be made when applying to sitfor the test. The Academic IELTS test is necessary for students who plan to study at university(undergraduate or postgraduate courses), and will test the student’s ability both to understand and touse complex academic language. The General Training IELTS test is required by other institutions, suchas colleges and high schools, for courses that require less complex language skills, and is also as ageneral test of English proficiency e.g. for immigration purposes in Australia, Canada and New Zealand. The Test Format There are four sub-tests, or modules, to the IELTS test: Reading, Writing, Listening and Speaking. Total Test Time- 2 hours 45 minutes IELTS listening test lasts for about 30 minutes. It consists of four sections, played on cassette tape, in order of increasing difficulty. Each section might be a dialogue or a monologue.
  3. 3. The test is played once only, and the questions for each section must be answered while listening,although time is given for students to check their answers.IELTS reading test lasts for 60 minutes. Students are given an Academic Reading test, or a GeneralTraining Reading test. Both tests consist of three sections, and in both tests the sections are in order ofincreasing difficulty.IELTS writing test also lasts for 60 minutes. Again, students take either an Academic test, or a GeneralTraining test. Students must perform two writing tasks, which require different styles of writing.IELTS speaking test consists of a one-to-one interview with a specially trained examiner. The examinerwill lead the candidate through the three parts of the test: An introduction and interview, (anindividual long turn where the candidate speaks for one or two minutes on a particular topic), and atwo-way discussion thematically linked to the individual long turn. This interview will last forapproximately 11-14 minutes.Reference: http://www.ielts-exam.net/
  4. 4. Handling a Client complaint…Most clients dont complain. Often if they are dissatisfied they just stop doing business with you. If aclient does complain about you or your service however they are doing you a service and enabling youto improve your business. Here are some tips on handling the complaint: 1. Listen: Resist the temptation to argue with the client. Instead you need to ask the questions to get to the bottom of the situation. What is the client really upset about? Get the proper information about the issue first & then find out the solution. 2. Dont be defensive: If you get defensive youll build a wall between you and the client. So try to be calm & soft in your approach while talking to the client. 3. If it was your mistake fix it immediately and apologize: We all do make mistakes at times. Check to see if there is anything in your office procedure that can help you to avoid a similar mistake again. 4. Research the problem before you make any decisions: Find out what actually happened. Is a system in your office not working correctly? Does it need to be fixed? Has the client misunderstood something? For complex problems give yourself time to figure out a resolution. 5. Look for lessons in the situation: If the situation was caused by something you or your staff control, find a way to fix it for the future. This means assessing the systems you have in place and your methods and procedures. It also may mean retraining an employee or employer. 6. Follow up with those who complained to make sure that they are fully satisfied: If you have altered a system or changed a way of doing business and the client is affected by that change, follow up the same to be sure that the client noted the change. Reference:-http://www.expertlaw.com
  5. 5. Growth of Retail Companies in IndiaGrowth of Retail Companies in India exhibit the boom in the retail industry in India over the years. Theincrease in the purchasing power of the Indian middle classes and the influx of the foreign investmentshas been encouraging in the Growth of Retail Companies in India.Growth of Retail Companies in India: OverviewGrowth of Retail Companies in India is still not yet in a matured stage with great potentials within thissector still to be explored. Apart from the retail company like Nilgiris of Bangalore, most of the retailcompanies are sections of other industries that have stepped in the retail sector for a better business.The Growth of Retail Companies in India is most pronounced in the metro cities of India; however thesmaller towns are also not lagging behind in this. The retail companies are not only targeting the fourmetros in India but also is considering the second graded upcoming cities like Ahmedabad, Baroda,Chandigarh, Coimbatore, Cochin, Ludhiana, Pune, Trivandrum, Simla, Gurgaon, and others. The SouthIndian zone have adopted the process of shopping in the supermarkets for their daily requirementsand this has also been influencing other cities as well where many hypermarkets are coming up on dayto day basis.Reasons for the fast Growth of Retail Companies in India:The retail companies are found to be rising in India at a remarkable speed with the years and this hasbrought a revolutionary change in the shopping attitude of the Indian customers. The Growth of RetailCompanies in India is facilitated by certain factors like - 1. Existing Indian middle classes with an increased purchasing power 2. Rise of upcoming business sectors like IT and engineering firms 3. Change in the taste and attitude of the Indians
  6. 6. 4. Effect of globalization 5. Heavy influx of FDI in the retail sectors in IndiaSome of the major & upcoming Retail Companies in India includes the following: • Big Bazaar • Giants • Shoppers stop • Lifestyle • Pantaloons • Landmark • Indus Fila • Fame Adlabs • Inox India • PVR CinemasReference: http://business.mapsofindia.com/

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