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Wpclients

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Wordpress, clients, client services, I love my clients, I hate my clients, clients caused the recession, Amanda Blum, Lucy the Doberman, unicorns.

Wordpress, clients, client services, I love my clients, I hate my clients, clients caused the recession, Amanda Blum, Lucy the Doberman, unicorns.

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  • 1. Preso F.A.Q. amanda blum @howlingzoe •Slides will be available 7 minutes after I’m amanda@howlingzoe.com done speaking. Yes, really. areyousociallyacceptable.com www.slideshare.net/hzp •I really do try not to curse. If you are easily offended… well, this is Portland. •Current user track: Michael Fields: New and Exciting Ways to Organize Your WordPress Powered Website. Sounded interesting and he has bigger hair than me. •No, I have no idea why they continue to allow me to speak at these things. I think it’s a title X thing. •Of course its mine. WHY would anyone do this to their hair on purpose? #omfgihatepowerpoint Amanda Blum @howlingzoe areyousociallyacceptable.com
  • 2. WPClients: How to Plug Your Clients Into Their WordPress Sites Or… How to Keep Clients from fucking up the sites you build them Cause they always will. Every freaking time. #omfgihatepowerpoint Amanda Blum @howlingzoe areyousociallyacceptable.com
  • 3. you're dreaming. no really, dude. i'm imaginary Also?: Delicious!
  • 4. client negligentus Also known as: The dunce, the delegater, the bargainer, Realtor, underwriter of your future vacation home and children’s college education.
  • 5. Don’t teach “WordPress”. Make it goal oriented.
  • 6. Handling Tips for Care & Feeding • How to accomplish specific tasks. • How to reach certain areas of site • No theme options • Hardwire widgets into theme • Utilize Custom Post Types • Hack admin • Hide Admin Panels • Screen Options
  • 7. Handling Tips for Care & Feeding • Offer path to support • Create a videocast or “help” section • Keep in contact • Consider processes in house & sustainability of site..can client “reasonably” use site • Managed hosting environment • Be ethical. Be, be, be ethical.
  • 8. client conundrus Also: The note taker, type “A”, “most likely to succeed”, excellent credit rating
  • 9. Teach Broad Concepts Utilize analogies. Also: pictures and hand gestures.
  • 10. Handling Tips for Care & Feeding • Posts v pages (clients LOVE pages) • Categories v tags • Widgets v plugins • Sidebars • Add additional help info to admin • “Recommended reading” – forums, books, twitter, google, wpbeginner, etc. • Hide Admin Panels, screen options – release over time. • DCG- create folders • User roles
  • 11. client hemmoroidus Also known as: The self starter, the know-it-all and “that guy”.
  • 12. client hemmoroidus
  • 13. Handling Tips for Care & Feeding • Give 2 accounts- admin & “admin” • Budget for training • Budget for maintenance • Managed hosting • Referral (“you should ask @andrea_r or @nacin, they love helping people”)
  • 14. Everything in life really boils down to: Expectations & Signage
  • 15. “People always tell you who they are. You just have to believe them.” -Oprah (more or less)
  • 16. “You create the parameters of every relationship in the first 5 minutes. One you set them, its almost impossible to reset them.” -Nana
  • 17. Generally Speaking • Set good expectations: write good contracts. – specify deliverables – flexible timelines – client requirements (copy,images, hosting, ecomm gateways) – Go through your contract and remove all adjectives and subjectives. • Avoid spec
  • 18. Generally Speaking • Cover Your Ass (and theirs) – specify deliverables – flexible timelines – client requirements (copy,images, hosting, ecomm gateways)
  • 19. Generally Speaking • Cover your ass (and theirs) – utilize project management software. Basecamp/freshbooks/skydeck – Never send emails after 9pm • Money- get paid via benchmarks. • Back that blog up
  • 20. Generally Speaking • Man up – Don’t disappear – Educate the client – Participate in community education/community – Create documentation for turnover – Admit failure, accept personal responsibility, avoid excuses – Blame frontpage.
  • 21. Generally Speaking • Be a partner – Never send emails after 9pm – Clients are not friends. They are people you are friendly with. – Remember…. People have been burned. And again. And again. – Be reasonable about ROI.
  • 22. “You create your value. Unless it’s ridiculous.” -me
  • 23. On behalf of myself & Lucy the Wonderdoberman, we thank you and #unicornsalute you www.phxwordcamp Not as good as portland, but still better than birmingham #omfgihatepowerpoint Amanda Blum @howlingzoe areyousociallyacceptable.com
  • 24. amanda blum @howlingzoe amanda@howlingzoe.com areyousociallyacceptable.com speakerrate.com >amandablum #omfgihatepowerpoint Amanda Blum @howlingzoe areyousociallyacceptable.com

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