TBTLA Presentation 08 2008 Enlightened Leadership

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August 2008 presentation to TBTLA by Thomas R. Saavedra Ph.D

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TBTLA Presentation 08 2008 Enlightened Leadership

  1. 1. ENLIGHTENED LEADERSHIP Dr. Thomas Saavedra
  2. 2. <ul><li>Performing Art </li></ul><ul><li>Inspiring and Guiding Individuals and Groups </li></ul><ul><li>Power </li></ul><ul><li>Locus of Control </li></ul><ul><li>Personal Responsibility </li></ul><ul><li>Inside-Out </li></ul>ENLIGHTENED LEADERSHIP
  3. 3. <ul><li>CONSTRUCTIVE CULTURE </li></ul><ul><li>SERVICE – PROFIT CHAIN </li></ul><ul><li>Leadership </li></ul><ul><ul><li>Internal Quality </li></ul></ul><ul><ul><ul><li>Employee Satisfaction </li></ul></ul></ul><ul><ul><ul><ul><li>Employee Loyalty </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Employee Productivity </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Value </li></ul></ul></ul></ul></ul><ul><ul><li>Customer Satisfaction </li></ul></ul><ul><ul><ul><ul><ul><li>Customer Loyalty </li></ul></ul></ul></ul></ul><ul><li>Profitability Growth </li></ul>
  4. 4. Results Behavior (Actions) Attitude (Thoughts) Conditioning Spaced Repetition New Idea BECOMING
  5. 5. SUCCESS <ul><li>THE PROGRESSIVE REALIZATION OF WORTHWHILE, PREDETERMINED, PERSONAL AND PROFESSIONAL GOALS </li></ul>
  6. 6. WRITTEN SMART GOALS <ul><li>Specific </li></ul><ul><li>Measurable </li></ul><ul><li>Attainable </li></ul><ul><li>Realistic </li></ul><ul><li>Time Based </li></ul>
  7. 7. <ul><li>YOUR LIFE WHEEL </li></ul><ul><li>Financial and Career </li></ul><ul><li>Physical and Health </li></ul><ul><li>Family and Home </li></ul><ul><li>Mental and Educational </li></ul><ul><li>Social and Cultural </li></ul><ul><li>Spiritual and Ethical </li></ul>
  8. 8. WORKPLACE DATA <ul><li>91% want better communication </li></ul><ul><li>89% want to change management </li></ul><ul><li>When technical skill, IQ and emotional intelligence are compared as elements of exceptional performance, emotional intelligence is twice as important as the others for jobs at all levels. </li></ul><ul><li>When star performers are compared with average ones in senior leadership positions, nearly 90% of the differences in their profiles are attributable to emotional intelligence factors rather than cognitive abilities. </li></ul>Working with Emotional Intelligence, Goleman
  9. 9. ELEMENTS OF COMMUNICATION <ul><li>Sender-------------Message------------Receiver </li></ul>
  10. 10. SENDER STYLES <ul><li>Passive Assertive Aggressive </li></ul>An indirect way of getting what you want by manipulating others FEAR SELF DENIAL ANXIETY FRUSTRATION EXTERNAL LOCUS Getting what you want while considering others OPEN DIRECT PERSISTENT ACCOMODATING INTERNAL LOCUS E I CONSTRUCTIVE Getting what you want without considering others THREATS DISCOUNTING EXPLOITIVE EXTERNAL LOCUS
  11. 11. DRAMA TRIANGLE <ul><li>PERSECUTOR </li></ul>RESCUER VICTIM
  12. 12. EMPATHY THROUGH ACTIVE LISTENING <ul><ul><ul><ul><ul><li>Paraphrasing </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Feeling Reflection </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Open-ended Questions </li></ul></ul></ul></ul></ul>
  13. 13. SELF REGULATION <ul><li>A --- Activating Events (stimulus) </li></ul><ul><li>B --- Beliefs (thoughts) </li></ul><ul><li>C --- Consequences (feelings behavior) </li></ul><ul><li> </li></ul><ul><li>D --- Dispute – Change Irrational to Rational Beliefs </li></ul><ul><li>Irrational - fantasy based (shoulds, ifs, demands) Rational - reality based (preferences instead of demands, wants instead of needs) </li></ul>Albert Ellis, Ph.D .
  14. 14. CULTURE STYLES AND RELATED BEHAVIORS <ul><li>Passive/Defensive Constructive Aggressive/Defensive </li></ul><ul><li>Approval Achievement Oppositional </li></ul><ul><li>Conventional Self Actualizing Power </li></ul><ul><li>Dependent Humanistic - Competitive </li></ul><ul><li>Encouraging </li></ul><ul><li>Avoidance Affiliative Perfectionistic </li></ul>Human Synergistics
  15. 15. FACTORS REINFORCING CULTURE STYLES Passive/ Constructive Aggressive/ Job Level Defensive Defensive Autonomy -- ++ - Significance 0 ++ 0 Complexity of People-Related Activities - ++ - Goal Characteristics Clarity of Goals 0 ++ 0 Set Participatively -- + - Reward/Punishment Practices Monetary Rewards 0 ++ + Praise - ++ 0 Criticism ++ - - ++ Other Punishment + -- ++ Leadership Styles Person-Centered - - ++ 0 Task-Centered ++ 0 0 Structural Characteristics Shared Influence - ++ - Centralization + - 0 Standardization + 0 + Human Synergistics Key: + Positive correlation 0 No correlation - Negative correlation
  16. 16. OUTCOMES ASSOCIATED WITH CULTURE STYLES <ul><li> Passive/Defensive Constructive Aggressive/Defensive </li></ul><ul><li>Individual Level </li></ul><ul><li>Member Satisfaction - - + + - </li></ul><ul><li>Person/Norm Conflict + + - - + + </li></ul><ul><li>Motivation - - + + 0 </li></ul><ul><li>Group/Unit Level </li></ul><ul><li>Group Motivation 0 + + 0 </li></ul><ul><li>Work Avoidance 0 - 0 </li></ul><ul><li>Cooperative/Teamwork 0 + 0 </li></ul><ul><li>Organizational Level </li></ul><ul><li>Perceived Client Satisfaction - + + - </li></ul><ul><li>Reputation for Customer Service - + + 0 </li></ul><ul><li>Turnover Rate + - + </li></ul>Key: + Positive correlation 0 No correlation - Negative correlation Human Synergistics
  17. 17. <ul><li>CONSTRUCTIVE CULTURE </li></ul><ul><li>SERVICE – PROFIT CHAIN </li></ul><ul><li>Leadership </li></ul><ul><ul><li>Internal Quality </li></ul></ul><ul><ul><ul><li>Employee Satisfaction </li></ul></ul></ul><ul><ul><ul><ul><li>Employee Loyalty </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Employee Productivity </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Value </li></ul></ul></ul></ul></ul><ul><ul><li>Customer Satisfaction </li></ul></ul><ul><ul><ul><ul><ul><li>Customer Loyalty </li></ul></ul></ul></ul></ul><ul><li>Profitability Growth </li></ul>
  18. 18. <ul><li>Performing Art </li></ul><ul><li>Inspiring and Guiding Individuals and Groups </li></ul><ul><li>Power </li></ul><ul><li>Locus of Control </li></ul><ul><li>Personal Responsibility </li></ul><ul><li>Inside-Out </li></ul>ENLIGHTENED LEADERSHIP
  19. 19. ENLIGHTENED LEADERSHIP Dr. Thomas Saavedra Becoming Unlimited, Inc. [email_address] 813-416-4680
  20. 20. YOUR LIFE PURPOSE
  21. 21. YOUR CHARACTERISTICS
  22. 22. HOW YOU ENJOY EXPRESSING YOUR CHARACTERISTICS IN CONCRETE ACTION IN THE REAL WORLD
  23. 23. THE WORLD YOU WANT “AN IDEAL WORLD IS ONE IN WHICH...”
  24. 24. YOUR LIFE PURPOSE “THE PURPOSE OF MY LIFE IS TO USE MY (FIVE CHARACTERISTICS) BY (FIVE SPECIFIC BEHAVIORS) TO BRING ABOUT A WORLD IN WHICH (IDEAL WORLD STATEMENT)”
  25. 25. BECOMING UNLIMITED: PERSONALLY AND PROFESSIONALLY

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