##L11 Aris

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  • ##L11 Aris

    1. 1. Introduction to ARIS
    2. 2. ARIS House of Business Process Excellence
    3. 3. HOBE: ARIS- H ouse O f B usiness E ngineering
    4. 4. <ul><ul><li>Data View Which information is important? (e. g.: Request, Customer master data, product info, ... ) </li></ul></ul><ul><ul><li>Function View Which functions are executed? (e.g.: Accept Request, Update accounting data, </li></ul></ul><ul><ul><li>order processing,... ) </li></ul></ul><ul><ul><li>Organization View Which organizational components are existing? (e.g.: Role of Sales Rep., Accounting department, </li></ul></ul><ul><ul><li>Position Accountant01,... ) </li></ul></ul><ul><ul><li>Process View Connection between data, functions and organizational units </li></ul></ul>Process View Function View Data View Organization View ARIS Views
    5. 5. Quotation Customer Sales & Distr. Depart. mySAP. org Accounting Quotation Processing Order Processing Check credit limit Check Availibility Quotation reason occured Quotation sent to customer Order Confirmation sent Quotation Processing Order Processing Sales & Distr. Depart. Request Architecture of Integrated Information Systems (ARIS) Process View <ul><li>Prof. Dr. A.-W. Scheer </li></ul>Order Position Accountant02 Position Accountant01 Organizational Chart eEPC Function tree Data model update SD data update AC data ... ... Sales Processing Dada Maqbool Hans Scheruhn Role of Sales Rep. Request Organization View Function View Data View
    6. 6. Process Organizational Chart Value-Added Chain Diagram (VACD), EPC and eEPC, Role Allocation Diagram (RAD) Structured Entity Relationship Model (SAP SERM) Function Tree, Objective Diagram ARIS House : used model types Data Organization Function
    7. 7. Why Process Performance Measurement? &quot;Business processes that are not measured cannot be improved.&quot;
    8. 8. <ul><li>ARIS PPM automatically generates an event-controlled process chain (EPC) for each procedure by monitoring and following functions and transactions in the source systems. </li></ul>Time ARIS PPM Process Warehouse CRM ERP Order Shipping Delivery Posting Document flow Example Order processing Process Generation from Source System Run-time Data Adapter Adapter Offer Order query Order acceptance Product delivery Invoice preparation Posting preparation Offer preparation
    9. 9. Process management Organiza- tional Comp. Process/ Service Information system Customer Information system Credit system . . . Process Manager Task Task Task Task Task Costs Order cycle time Quality As-is To-be Dimensions of Business Processes [Österle (1995) (mod.)] Customer Sales Repres. Accoun- tant 01 Accoun- tant 02 Role of Buyer
    10. 10. As-is versus to-be status PreSales Sales Quotation Processing Order Processing Shipping Billing To-be status Sales Order Status Customer Account Info Shipping Billing As-is status Update Customer Master Data Employee Employee Customer SAP Online Store Order Processing (eSales) SAP Online Store SAP Online Store
    11. 11. Content of an ARIS Process Customer inquiry to be created Open customer inquiry Create customer offer Configure product Offer to send Need for follow-up Sales Product data Customer specific configuration Sales Manager Mr. Eggerton Language knowledge Customer contracts Customer inquiry Customer contacts event activity rule position person application information carrier data objects knowledge objects organizational unit OLE objects Siebel CRM
    12. 12. A reference model is a description of the information processed in a system, which has a recommendation character for involved people and which can serve as a reference point for enterprise specific information models Reference Model Reference Model
    13. 13. Scenario Process layer SAP Reference model (VACD)
    14. 14. <ul><li>R/3 Logical OrgUnit assignment </li></ul><ul><li>Corresponding R/3 help documentation </li></ul><ul><li>Corresponding R/3 screens </li></ul><ul><li>Business Meaning </li></ul><ul><li>Dynamics (what to do and when to do) </li></ul><ul><li>Interfaces </li></ul><ul><ul><li>within the module </li></ul></ul><ul><ul><li>to other modules </li></ul></ul>Process layer SAP Reference model (EPC)
    15. 15. Examine The Purpose for which The Place at which The Sequence in which The Person by whom The Means by which Eliminating Combining with a view to Rearranging or Simplifying Business Process Configuration based on the R/3 Reference model 1(3)
    16. 16. Reduction Scenarios Manufacturing Revenue and cost controlling Production Sales and distrib . Selection Function variant Configuration Selection Enterprise process area Identification Economic sector Identification Scenarios Reduction Process variant BatchProd Order processing Warehouse stock Availability check ATO process Repetitive mfg Direct sale Business Process Configuration based on the R/3 Reference model 2(3)

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