THE CENTRE FOR DIRECT MARKETING
What Mediascene bring you? <ul><li>Database Design & Management </li></ul><ul><li>Mailing Centre </li></ul><ul><li>Web Ena...
4 Business Centres Tel: 01443 828800 Email: huwroberts@mediascene.co.uk
What Mediascene can do for you <ul><li>Database design & development </li></ul><ul><li>Bespoke solutions for the most comp...
What Mediascene can do for you <ul><li>Database cleaning & management </li></ul><ul><li>Produce data audits to check data ...
What Mediascene can do for you <ul><li>We take care of all your printing requirements... </li></ul><ul><li>A full range of...
What Mediascene can do for you <ul><li>We take care of all your mailing requirements... </li></ul><ul><li>Comprehensive so...
What Mediascene can do for you <ul><li>We receive all your customer communications... </li></ul><ul><li>Fully web enabled ...
What Mediascene can do for you <ul><li>… and send them what they want </li></ul>Order Fulfilment <ul><li>Collation of orde...
What Mediascene can do for you <ul><li>Research and Survey Services </li></ul><ul><li>We help with the design and structur...
What Mediascene can do for you <ul><li>Keeping you in touch with your campaigns </li></ul><ul><li>All activity supported b...
What Mediascene can do for you <ul><li>We offer a secure and professional service </li></ul><ul><li>We are founder members...
What our clients say about us
Complete Direct Marketing Services Mediascene do all this - under one roof! Data Bureau Response Management Contact Centre...
And now over to you <ul><li>Get in touch </li></ul><ul><li>www.mediascene.co.uk </li></ul><ul><li>[email_address] </li></u...
Complete Direct Marketing Services
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An Introduction to Mediascene

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A full suite of marketing services and communication tools, to help your campaigns run smoothly

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  • Our approach is all encompassing - and is based on experience and expertise Mediascene have been providing direct marketing services and consultancy to an enviable client list since 1984. Apart from the quality and commitment we bring to our clients work, our niche ability is to handle campaigns that require more care than the norm – to look after the fine detail. T he experience Mediascene has in all aspects of direct marketing and communications, enables us to look at the big picture, considering all the options and ensure that all the pain is taken out of your campaigns.
  • The full service we bring to you includes all the core elements of direct marketing We can look at the whole job from beginning to end. It’s very easy to get the handling of a campaign wrong if you’re not using an experienced service provider. What’s worse, the results can be disastrous as opposed to merely inconvenient or irritating. We&apos;ve been there, and we know what you&apos;re going through. And we&apos;re here to make it easier for you. We are DMA members and QMP accredited - ensuring you receive a professional, quality service at all times.
  • Data is the key Being able to process and access information about your customers is key to success. Mediascene’s in-house designers and programmers will develop a database tailored to your requirements. And because we develop them all in-house, we can react immediately to changing events and requirements. Transactional or Relational, Mail order or CRM, talk to Mediascene to develop the system you need to drive your programmes.
  • Data is the key Being able to process and access information about your customers is key to success. Mediascene’s in-house designers and programmers will develop a database tailored to your requirements. And because we develop them all in-house, we can react immediately to changing events and requirements. Transactional or Relational, Mail order or CRM, talk to Mediascene to develop the system you need to drive your programmes.
  • Simply stuffing envelopes? When it comes to the printing, collation and despatch, there are few companies with more experience. Whether you want mail customers and prospects with information or out source your business processes. Like response handling, we do this day in, day out and have done for over 22 years. With the capacity for both machine and hand insertion, and the personalisation facilities to address most standard sizes, we have the experience to produce and distribute your information - on time - every time. Our knowledge of data sortation and postal methods means we can cut the postage costs for most of our clients. Whether you want to distribute brochures, letters, statements, samples or POS packs - regardless of the complexity - we know what we are doing - and we get it right.
  • Simply stuffing envelopes? When it comes to the printing, collation and despatch, there are few companies with more experience. Whether you want mail customers and prospects with information or out source your business processes. Like response handling, we do this day in, day out and have done for over 22 years. With the capacity for both machine and hand insertion, and the personalisation facilities to address most standard sizes, we have the experience to produce and distribute your information - on time - every time. Our knowledge of data sortation and postal methods means we can cut the postage costs for most of our clients. Whether you want to distribute brochures, letters, statements, samples or POS packs - regardless of the complexity - we know what we are doing - and we get it right.
  • A response is the first step in the selling process Today’s customers are used to being able to do things the way they want, when they want. Mediascene have the systems in place to make communication as easy possible giving your customers the freedom to choose how they communicate with you. A dedicated response handling call centre - fully web enabled - means that we receive responses and communications by the means your customers prefer, whether that’s by phone, e-mail, fax, coupon, letter, or from your own web site.
  • A response is the first step in the selling process Today’s customers are used to being able to do things the way they want, when they want. Mediascene have the systems in place to make communication as easy possible giving your customers the freedom to choose how they communicate with you. A dedicated response handling call centre - fully web enabled - means that we receive responses and communications by the means your customers prefer, whether that’s by phone, e-mail, fax, coupon, letter, or from your own web site.
  • From conception to execution Using the full range of our services we can develop and implement a research program that will get you the information to help in your targeted planning. We will help to design your surveys making sure you ask the questions that are really going to make a difference. We’ll then print it and mail it. If you want to conduct a telephone survey, update details or contact people who don’t respond to the postal mailer, we’ll develop the script and make the calls. All the results will then be entered on to a tailor made database and our data analysts will output the results in the format that you will find most useful, enabling you to exploit the most profitable areas. By fine tuning the requirements, considering all the aims and using our data management, communications and mailing experience, we help you make the most of every opportunity.
  • So how’s it going? After all the effort exerted in getting your campaign off the ground, being informed as to how it’s going is crucial. Our reports are all part of the design and planning process, an integral part of the whole campaign rather than just an after thought. With you, we determine what data you want to see, how you want to see it - and how often.
  • Security guaranteed All work undertaken by Mediascene is handled by the most experienced personnel. It’s the only way to guarantee quality. A continuous training programme, Investors in People, remarkably low staff turnover and management with an average of 15 years experience in all areas of direct marketing, ensure that your requirements are handled securely and professionally. One more thing, whilst we’re happy to acquire lists for clients - we never sell any. Your data never leaves here unless it’s on it’s way to you. And that’s a promise.
  • So that’s us! Direct Marketing that works By using our experience, creativity and expertise we provide direct marketing and communication solutions that work.
  • call me Huw Roberts Mediascene Ltd tel. 01443 828800 fax. 01443 822055 e-mail. huwroberts@mediascene.co.uk www.mediascene.co.uk The Mediascene team look forward to working with you
  • An Introduction to Mediascene

    1. 1. THE CENTRE FOR DIRECT MARKETING
    2. 2. What Mediascene bring you? <ul><li>Database Design & Management </li></ul><ul><li>Mailing Centre </li></ul><ul><li>Web Enabled Call Centre </li></ul><ul><li>Response Management </li></ul><ul><li>Datacapture </li></ul><ul><li>Research & Survey Services </li></ul><ul><li>Product Fulfilment </li></ul><ul><li>Campaign Analysis </li></ul>A full direct marketing & communications service… Established in 1984 Tel: 01443 828800 Email: huwroberts@mediascene.co.uk
    3. 3. 4 Business Centres Tel: 01443 828800 Email: huwroberts@mediascene.co.uk
    4. 4. What Mediascene can do for you <ul><li>Database design & development </li></ul><ul><li>Bespoke solutions for the most complex requirements </li></ul><ul><li>Every database developed from scratch </li></ul><ul><li>Databases for literature and product fulfilment </li></ul><ul><li>Systems for payment and donation processing </li></ul><ul><li>Datacapture your campaign responses and white paper entries </li></ul><ul><li>Solutions for survey and questionnaire responses </li></ul>Building you a database Tel: 01443 828800 Email: huwroberts@mediascene.co.uk
    5. 5. What Mediascene can do for you <ul><li>Database cleaning & management </li></ul><ul><li>Produce data audits to check data health </li></ul><ul><li>We de-dupe, format, and validate your data </li></ul><ul><li>Clean your data using PAF, NCOA, MPS bereavement & suppression files, and a lot of common sense </li></ul><ul><li>Update your database with “gone aways” deletions and amendments </li></ul><ul><li>Analyse and sort data to achieve maximum postage discounts. </li></ul><ul><li>Advise on achievement of sustainable mail discounts </li></ul><ul><li>Source prospect mailing lists </li></ul>Managing your data Tel: 01443 828800 Email: huwroberts@mediascene.co.uk
    6. 6. What Mediascene can do for you <ul><li>We take care of all your printing requirements... </li></ul><ul><li>A full range of personalisation options </li></ul><ul><li>Printing directly onto envelopes, postcards, one piece mailers and brochures </li></ul><ul><li>High speed mono lasering from A5 to A3 </li></ul><ul><li>Full colour digital printing </li></ul><ul><li>Fully personalised, stitched booklets </li></ul><ul><li>Source and supply of standard and bespoke envelopes </li></ul><ul><li>Print Management </li></ul>Print Centre Tel: 01443 828800 Email: huwroberts@mediascene.co.uk
    7. 7. What Mediascene can do for you <ul><li>We take care of all your mailing requirements... </li></ul><ul><li>Comprehensive solutions for the most complex mailings </li></ul><ul><li>High speed machine insertion </li></ul><ul><li>From A5 to A4 – up to 8 inserts </li></ul><ul><li>Packing and coordination of naked mail and door drop distributions </li></ul><ul><li>Extensive hand insertion facilities for collating complex or awkward communications </li></ul><ul><li>Collation of packs and samples </li></ul>Mailing Centre So much more than simply stuffing envelopes Tel: 01443 828800 Email: huwroberts@mediascene.co.uk
    8. 8. What Mediascene can do for you <ul><li>We receive all your customer communications... </li></ul><ul><li>Fully web enabled inbound & outbound contact centre </li></ul><ul><li>Customers’ requests taken by phone, fax, e-mail, coupon, letter, or from your own web site </li></ul><ul><li>Mail order and customer help lines </li></ul><ul><li>Addresses input and PAF verified in real time </li></ul><ul><li>Cheques banked daily </li></ul><ul><li>Credit card payments processed live online </li></ul><ul><li>Processing of customer requests received electronically from your call centre </li></ul><ul><li>Reader reply/brochure panel requests received & processed </li></ul>Contact Centre Tel: 01443 828800 Email: huwroberts@mediascene.co.uk
    9. 9. What Mediascene can do for you <ul><li>… and send them what they want </li></ul>Order Fulfilment <ul><li>Collation of orders received in the contact centre </li></ul><ul><li>Despatch of orders received from your website or call centre </li></ul><ul><li>Output of personalised letters populated with request details and ‘stop press’ information </li></ul><ul><li>Digitally personalised information packs </li></ul><ul><li>Brochures, books, cds, flyers, leaflets, videos and product all stored on site </li></ul><ul><li>24 hour turnaround a standard - not a goal </li></ul><ul><li>Full financial audit trail and comprehensive MI </li></ul>Tel: 01443 828800 Email: huwroberts@mediascene.co.uk
    10. 10. What Mediascene can do for you <ul><li>Research and Survey Services </li></ul><ul><li>We help with the design and structure of customer surveys </li></ul><ul><li>Advise on what information is critical - as opposed to what’s just nice to have </li></ul><ul><li>Manage the printing and production of postal surveys </li></ul><ul><li>Develop on-line web forms and surveys </li></ul><ul><li>Script and perform telephone surveys </li></ul><ul><li>Datacapture all the results </li></ul>Survey Strategy Tel: 01443 828800 Email: huwroberts@mediascene.co.uk  
    11. 11. What Mediascene can do for you <ul><li>Keeping you in touch with your campaigns </li></ul><ul><li>All activity supported by comprehensive reports </li></ul><ul><li>Campaign results reported daily / weekly / monthly - as often as you want </li></ul><ul><li>Broken down by the criteria that means most to you - sales areas, product type, customer profile </li></ul><ul><li>Results presented in the format you want - in the style you want - and they’ll arrive when you want them </li></ul><ul><li>Email confirmation of when your mailings have been sent and the details of any overs </li></ul><ul><li>We keep you in touch with the details so you can concentrate on the big picture </li></ul>Campaign Reporting Tel: 01443 828800 Email: huwroberts@mediascene.co.uk
    12. 12. What Mediascene can do for you <ul><li>We offer a secure and professional service </li></ul><ul><li>We are founder members of the DMA </li></ul><ul><li>IIP accredited </li></ul><ul><li>We’ve achieved ISO9001 Quality Management accreditation </li></ul><ul><li>ISO27001 Information Management and Data Security accreditation and registered with the data protection registrar </li></ul><ul><li>and ISO14001 Environmental Management accreditation </li></ul><ul><li>We’re accredited members of Royal Mails Mailing House Scheme </li></ul><ul><li>We never subcontract any of our core services </li></ul><ul><li>We don’t use out workers or employ temporary staff </li></ul>Quality and Security Tel: 01443 828800 Email: huwroberts@mediascene.co.uk
    13. 13. What our clients say about us
    14. 14. Complete Direct Marketing Services Mediascene do all this - under one roof! Data Bureau Response Management Contact Centre Mailing Centre Tel: 01443 828800 Email: huwroberts@mediascene.co.uk Database Design Database Management Data Cleaning Datacapture Data Enhancement Live answering Automated answering Outbound calling Web enabled e-commerce Response Handling Research & Surveys Comprehensive activity reports 24 hr despatch as standard All materials stored on-site Laser & Digital Personalisation Machine & Hand insertion Mailsort 1400, 120 OCR & CBC, 700 Walksort, Presstream, PacketPost Alternative couriers
    15. 15. And now over to you <ul><li>Get in touch </li></ul><ul><li>www.mediascene.co.uk </li></ul><ul><li>[email_address] </li></ul><ul><li>+44 01443 828800 </li></ul><ul><li>Bowen Business Park </li></ul><ul><li>Aberbargoed </li></ul><ul><li>Bargoed </li></ul><ul><li>CF81 9AB </li></ul>
    16. 16. Complete Direct Marketing Services

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