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Effective communication
 

Effective communication

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    Effective communication Effective communication Presentation Transcript

    • How to communicatebetter at workHussain Fakhruddin, Jul 2011V1.1 updated May 2012"Communication is a skill that you learn. Its like riding a bicycle or typing. If youare willing to work at it, it can rapidly improve the quality of every part of yourlife."-Brian Tracy
    • What is communication?● The successful conveying or sharing ofideas and feelings
    • Why Communication?Effective CommunicationBuildRelations
    • Effective Communication● Communication should always be effective. Elseit leads to mis-communication● Silence is Golden.Effective communication is Platinum.● Solves all worldly problems.● Helps you at a personal and professional level.● Makes you superior to other animals!
    • Channels● Written● Verbal● Gesture
    • Skills● Reading● Writing● Speaking● Gesturing● Listening
    • Reading Skills● Read Emails properly● Read chat messages carefully● Ask if you find something wrong – Theother party may always make mistakes● Do not assume, rather clear a doubt.● Do not ask too many questions
    • Speaking Skills● Write as if you know other partys nextquestion. - Write the answer for their nextquestion too before they ask● Make the listener feel heard andunderstood, which can help build astronger, deeper connection between you.● Create an environment where everyonefeels safe to express ideas, opinions, andfeelings, or plan and problem solve increative ways.
    • Writing Skills● Write with proper grammar especially withclients.● Do not write extra , unnecessary,irrelevant things which other party may notbe interested in● Take examples – best way to explain● Explain with diagrams,pointers – It helps.● Practice writing. Something written canalways be shown in future and avoidconflicts.
    • Gesture● Practice observing people. Observation isalso a communication / learning.● Be Polite● Avoid judgments, especially sentimentaljudgments.● Be aware of individual differences.● Use body language to convey positivefeelings● Diffuse negative emotions and avoid satire/ provocative answers.
    • Listening● Focus fully on the speaker - Show yourinterest● Avoid frequent interrupting● Acknowledge - Make the speaker feelheard and understood● Listen First, then reply. Do not replywithout listening completely.
    • Stress in Communication● Take a moment to calm down. Think for10 seconds before replying.● Bring your senses to the rescue● Look for humor in the situation.● Be willing to compromise and adjust● Agree to disagree. Accept your mistakes.● Resolve conflicts and not stress onwinning an argument. Sometimes onemust lose to win.