Giving Feedback
TMT Cultural Mentor Workshop, March 2014
hung@hmvtteachingspace.com
!1
Introduction
Assumptions
Cultural Mentors knows:
• their own community and community’s culture
(authenticity)
• how to interact cross-c...
Mentoring Scenarios
1. GPR in difficulty
2. GPR being observed
3. GPR with a problem
Attitudes to Cultural
Mentoring
Attitudes to Cultural
Mentoring
Learners’ attitudes:
- They don’t acknowledge that
I know a thing or two
- They are not co...
Attitudes to Cultural
Mentoring
Learners’ attitudes:
- They don’t acknowledge that
I know a thing or two
- They are not co...
Effective Feedback:
Outcomes
Effective Feedback:
Outcomes
Learner feels safe and develops
Safe
White, 2009 (modified)
Safe
included
White, 2009 (modified)
Safe
challenged
included
White, 2009 (modified)
Safe
challenged
engaged
included
White, 2009 (modified)
Safe supported
challenged
engaged
included
White, 2009 (modified)
Safe supported
challenged
engaged
included
culturally
White, 2009 (modified)
Empowered
Motivated
Cultural
Values
Expectations
Experiences
Support
Significant
Others
Natural
Abilities
DEVELOPS Cultural...
Empowered
Motivated
Cultural
Values
Expectations
Experiences
Support
Significant
Others
Natural
Abilities
DEVELOPS Cultural...
Empowered
Motivated
Cultural
Values
Expectations
Experiences
Support
Significant
Others
Natural
Abilities
DEVELOPS Cultural...
Empowered
Motivated
Cultural
Values
Expectations Experiences
Support
Significant
Others
Natural
Abilities
DEVELOPS Cultural...
Empowered
Motivated
Cultural
Values
Expectations Experiences
Support
Significant
Others
Natural
Abilities
DEVELOPS Cultural...
Empowered
Motivated
Cultural
Values
Expectations
Experiences
Support
Significant
Others
Natural
Abilities
compassion for ot...
Effective Feedback:
Principles
‣conversation and dialogue"
‣bi-directional "
‣learning both ways"
‣flexibility"
‣solve prob...
Effective Feedback: Cultural
Curriculum
Cultural content in the clinical context
Cultural nuances in the workplace
Effective Feedback:
Strategies
Observe
performance
Compare
with
standards
Standards
Improve
performance
Practical
What we have learnt…
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Giving Feedback Cross-Cultural Context

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Transcript of "Giving Feedback Cross-Cultural Context"

  1. 1. Giving Feedback TMT Cultural Mentor Workshop, March 2014 hung@hmvtteachingspace.com !1
  2. 2. Introduction
  3. 3. Assumptions Cultural Mentors knows: • their own community and community’s culture (authenticity) • how to interact cross-culturally (communication skills) • culture and cross-cultural differences (theory)
  4. 4. Mentoring Scenarios 1. GPR in difficulty 2. GPR being observed 3. GPR with a problem
  5. 5. Attitudes to Cultural Mentoring
  6. 6. Attitudes to Cultural Mentoring Learners’ attitudes: - They don’t acknowledge that I know a thing or two - They are not consistent - I don't want to argue - There are no practical solutions  - There is no cultural stuff - They are not medical
  7. 7. Attitudes to Cultural Mentoring Learners’ attitudes: - They don’t acknowledge that I know a thing or two - They are not consistent - I don't want to argue - There are no practical solutions  - There is no cultural stuff - They are not medical Mentors’ attitudes: - They (learner) think they know it all - They’re not interested  - They think we can't offer anything to help - They don't want to learn from us and prefer learning from their GPS - They have poor communication skills; they do not know how to talk to our mob
  8. 8. Effective Feedback: Outcomes
  9. 9. Effective Feedback: Outcomes Learner feels safe and develops
  10. 10. Safe White, 2009 (modified)
  11. 11. Safe included White, 2009 (modified)
  12. 12. Safe challenged included White, 2009 (modified)
  13. 13. Safe challenged engaged included White, 2009 (modified)
  14. 14. Safe supported challenged engaged included White, 2009 (modified)
  15. 15. Safe supported challenged engaged included culturally White, 2009 (modified)
  16. 16. Empowered Motivated Cultural Values Expectations Experiences Support Significant Others Natural Abilities DEVELOPS Culturally Safe
  17. 17. Empowered Motivated Cultural Values Expectations Experiences Support Significant Others Natural Abilities DEVELOPS Culturally Safe
  18. 18. Empowered Motivated Cultural Values Expectations Experiences Support Significant Others Natural Abilities DEVELOPS Culturally Safe
  19. 19. Empowered Motivated Cultural Values Expectations Experiences Support Significant Others Natural Abilities DEVELOPS Culturally Safe
  20. 20. Empowered Motivated Cultural Values Expectations Experiences Support Significant Others Natural Abilities DEVELOPS Culturally Safe
  21. 21. Empowered Motivated Cultural Values Expectations Experiences Support Significant Others Natural Abilities compassion for others personal sensitivity moral sensitivity unusual curiosity persevering with interest high degree of energy wide area of interest great sense of humour concerned with justice, fairness keen power of observation high degree of creativity Silverman, 2003 (modified)
  22. 22. Effective Feedback: Principles ‣conversation and dialogue" ‣bi-directional " ‣learning both ways" ‣flexibility" ‣solve problems together" ‣further reading/work/discussion with others
  23. 23. Effective Feedback: Cultural Curriculum Cultural content in the clinical context Cultural nuances in the workplace
  24. 24. Effective Feedback: Strategies Observe performance Compare with standards Standards Improve performance
  25. 25. Practical
  26. 26. What we have learnt…

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