Workforce Optimization: Designing Your Talent Strategy for Exceptional Growth
Upcoming SlideShare
Loading in...5
×
 

Workforce Optimization: Designing Your Talent Strategy for Exceptional Growth

on

  • 916 views

 

Statistics

Views

Total Views
916
Views on SlideShare
908
Embed Views
8

Actions

Likes
2
Downloads
14
Comments
0

1 Embed 8

http://talentmgt.com 8

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Workforce Optimization: Designing Your Talent Strategy for Exceptional Growth Workforce Optimization: Designing Your Talent Strategy for Exceptional Growth Presentation Transcript

  • Workforce Optimization: Architecting Your Talent Strategy for Exceptional Growth Speaker: Mary Sullivan Vice President, Corporate Human Resources Four Seasons Hotels and Resorts Cristina Goldt Solution Architect Workday Moderator: Leighanne Levensaler Vice President of HCM Product Strategy Workday #TMwebinar
  • •  Q&A –  Click on the Q&A icon on your floating toolbar in the bottom right corner. –  Type in your question in the space at the bottom. –  Click on “Send.” #TMwebinar
  • Tools You Can Use•  Polling –  Polling question will appear in the “Polling” panel. –  Select your response and click on “Submit.” #TMwebinar
  • Frequently Asked Questions1. Will I receive a copy of the slides after the webinar? YES2. Will I receive a copy of the recording after the webinar? YES Please allow up to 2 business days to receive these materials. #TMwebinar
  • Workforce Optimization: Architecting Your Talent Strategy for Exceptional Growth Daniel Margolis Managing Editor Talent Management magazine #TMwebinar
  • Workforce Optimization: Architecting Your Talent Strategy for Exceptional Growth Mary Sullivan Vice President, Corporate Human Resources Four Seasons Hotels and Resorts Cristina Goldt Solution Architect Workday Leighanne Levensaler VP, HCM Strategy Workday #TMwebinar
  • WORKFORCE OPTIMIZATION: DESIGNING YOURTALENT STRATEGY FOR EXCEPTIONAL GROWTH Sept 8, 2011
  • Today’s Presenters Leighanne Levensaler VP, HCM Strategy Workday @leighlevensaler Mary Sullivan VP of Corporate Human Resources Four Seasons Hotels and Resorts Cristina Goldt Solution Architect Workday
  • Four  Seasons  Hotels  and  Resorts  Mary  Sullivan,  VP  of  Corporate  Human  Resources  
  • About  Us  Undisputed  leader  in  luxury  hospitality   •  85  hotels  and  resorts,  in  35   countries     •  31,000  employees,  small  corporate   office   •  14  years  on  Fortune’s  100  Best   Places  to  Work  For®  list       •  50  year  history     •  One  business  strategy  
  • Highly  Personalised  Service   Four  Seasons  focuses  and  delivers  completely  on  each  guest’s  disOnct   needs.  The  intuiOve,  passionate  and  knowledgeable  care  of  the  staff  makes   each  guest  feel  enOrely  appreciated  and  valued.  caring  aTenOve                                      warm
  •  HIRE  BASED  ON  ATTITUDE      TRAIN  FOR  KNOWLEDGE,   SKILL  AND  DETAIL         REWARD  FOR  RESULTS  
  • Hiring   HOW  WE  FIND  THEM  Talent  Development   HOW  WE  DEVELOP  THEM  Succession  Planning   REINFORCING  OUR  STANDARDS  
  • HIRING  
  • HIRING    •  SelecOon  decisions  are  based  on   strong  service  atude  and   sensiOvity  to  the  needs  of  our   guests  and  fellow  employees    •  Our  biases  –  internal  candidates        –  mobile  candidates    •  Behavior  Based  Interviewing      •  Competency  focused  •  Four  to  five  interviews  
  • THE  GOLDEN  RULE   “To  treat  others  as   we  would  wish  to   be  treated   ourselves.”  
  • GOALS  AND  BELIEFS  What  we  believe      Our  greatest  asset,  and  the  key  to  our  success,  is  the  people  of   Four  Seasons.    We  believe  that  each  of  us  needs  a  sense  of   dignity,  pride  and  saOsfacOon  in  what  we  do.  Because  saOsfying   our  guests  depends  on  the  united  efforts  of  many,  we  are  most   successful  when  we  work  together  cooperaOvely,  respecOng   each  other’s  contribuOon  and  the  importance  of  our  fellow   workers.    
  • GOALS  AND  BELIEFS  How  we  behave      We  demonstrate  our  beliefs  most  meaningfully  in  the  way  we   treat  each  other  and  by  the  example  we  set  for  one  another.  In   all  our  interacOons  with  our  guests,  customers,  business   associates  and  colleagues,  we  seek  to  deal  with  others,  as  we   would  have  them  deal  with  us.      
  • TRAINING  APPROACH  
  • TALENT    DEVELOPMENT                  FoundaOonal  Skills           ApprenOceship  Model     Development  Planning      
  • Training  Approach   The  FoundaOon…   Ongoing…   FSITP,  Standards,  Product   The  Guest  Experience   Glitch  Recovery  Program  STEPS,  MDPs,  PCEDP,  e-­‐K  Suite   Richey  and  Medallia   PLEP  &  FSLP     Employee  Experience    
  • SebasOen’s    Journey   Provence Washington
  • SebasOen’s    Journey   Sharm el Sheikh Bora Bora
  • Development  Planning  
  • SUCCESSION    PLANNING  
  • Bi-­‐Weekly  Reviews    End  of  Year  EvaluaOon    Senior  Level  Involvement    
  • REWARD  PROGRAMS   Designed  to  reward  Managers  for  the  outcomes  we  expect      Employee  SaOsfacOon  Guest  SaOsfacOon    Market  PosiOon    Developing  Talent    Personal  Goals    Profitability  People  Product                                        Profit  
  • Four  Seasons:  where  highly  personalised  service                                        meets  local  culture                          to  create  lasOng  memories  
  • julie.jasica@towerswatson.com312-201-5808 PRODUCT DEMO
  • julie.jasica@towerswatson.com312-201-5808 Q&A
  • Questions and Answers Mary Sullivan Vice President, Corporate Human Resources Four Seasons Hotels and ResortsFor more information on Workday, Cristina Goldt please visit www.workday.com Solution Architect Follow Workday: Workday Leighanne Levensaler VP, HCM Strategy Workday #TMwebinar
  • Join Our Next TM WebinarWage and Hour Law: Your Company’s Not Exempt From Litigation Tuesday, Sept. 13, 2011 •  TM Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for upcoming TM Webinars at www.talentmgt.com/events Join the Talent Management magazine Network http://network.talentmgt.com/ #TMwebinar