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Why the Future of Learning Is Blended
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Why the Future of Learning Is Blended


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Today’s business world is increasingly complex, virtual and requires proficient English skills — and companies are struggling to find the right learning solution. …

Today’s business world is increasingly complex, virtual and requires proficient English skills — and companies are struggling to find the right learning solution.

Though experts are unanimous in saying that most real workplace learning takes place on the job, many companies still insist on enrolling employees in traditional training programs — taking employees out of their work environment and sending them to classrooms.

There’s undeniable value in classroom training, but the expense, lack of relevancy, rigidness of scheduling and absence of consistent quality and success metrics are leading today’s business leaders to turn to blended learning — and they’re using technology to enable this approach.

A mix of self-paced online learning software and instructor-led sessions, blended learning can be a tremendous boon for companies. It offers maximum scale and flexibility, provides a more personalized learner-centric pedagogy and eliminates much of the underutilization of software programs, all while retaining the face-to-face aspects of teacher-led instruction that many cherish.

Still not convinced that blended learning is the right solution for your company’s formal learning needs? Join this free, 45-minute webinar, and:

Learn how to easily apply different blended learning programs designed to support your global workforce’s diverse needs.
Review real-world examples of how some of the world’s top companies have solved key challenges with business English blended learning solutions.
Get practical tips and your questions answered by recognized experts in the field.

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  • 91% of Business executives say English is the international language of business. 2
  • Transcript

    • 1. You can listen to today’s webinar using your computer’s speakers or you may dial into the teleconference. If you would like to join the teleconference,please dial 1.650.479.3208 and enter access code: 923 905 816 #. You will be on hold until the seminar begins. #CLOwebinar
    • 2. Speakers: Rupert Hillier Co-Founder and COO ISUS Benjamin Joseph Founder and CEO Training Express Group Tom Kahl President GlobalEnglish #CLOwebinar
    • 3. • Q&A – Click on the Q&A icon on your floating toolbar on the top of your screen. – Type in your question in the space at the bottom. – Click on “Send.” #CLOwebinar
    • 4.  Polling  Polling question will appear in the “Polling” panel.  Select your response and click on “Submit.” #CLOwebinar
    • 5. 1. Will I receive a copy of the slides after the webinar? YES 2. Will I receive a copy of the webinar recording? YES Please allow up to 2 business days to receive these materials. #CLOwebinar
    • 6. The Future of Learning Is Blended Benjamin Joseph Rupert Hillier Tom Kahl Founder and CEO Co-Founder and COO President Training Express Group ISUS GlobalEnglish Sponsored by:6
    • 7. Agenda • Today’s business environment • What is blended learning? • Trends to optimize training ROI • Solving real-life challenges • How to choose the right solution • Blended learning with GlobalEnglish7
    • 8. Today’s Global Business Reality HUGE Regional Global ENGLISH Global Autonomous Integration Human Begins SKILLS Operations Network English Importance GAP Local Languages English Proficiency Dominate Growing…But NOT Imperative! Imperative Digitally Connected 195 196 197 198 199 200 201 202 0 0 0 0 0 0 0 08
    • 9. Business English Is Below Recommended Level BUSINESS ENGLISH INDEX10 ADVANCE 9 TO MASTER 8 Recommended Performance Level INTER- 7 MEDIATE 6 5 5.3 5.2 BASIC 4.7 4.6 4.4 4.4 4.5 4.5 4 4.2 3.6 3.8 3 3.1 3.4 3.2 2 BEGINNE R 1 0 INDUSTRIES9
    • 10. The Single Biggest Challenge Impacting Your Workforce Today 92% of non-native English speakers in global enterprises say English is critical or important for their jobs... YET ONLY 7% rate their current English skills as sufficient.1 Companies that are highly Companies at the highest level effective communicators had of global communications maturity are 47% higher 113 times more likely than those at the lowest level to be total returns to shareholders compared with efficient, flexible firms that are the least effective.2 and profitable.31 The Globalization of English report, GlobalEnglish 20112 2009/2010 ROI Communication Study, Towers Watson3 2012 Global Business Communications: A Strategic Imperative in Today’s Borderless Workplace, Bersin & Associates 10
    • 11. Today’s Business Reality Requires a New Learning Model On-the-job 20% 10% 70% Experience Informal Learning Formal Learning The best solutions are: DELIVERED IN THE CONTEXT OF WORK ONLINE ON DEMAND BLENDED Source: Charles Jennings, former CLO of Reuters11
    • 12. What Is Blended Learning?12
    • 13. Trends in the Search for Training ROI PAST PRESENT Challenges: • Flexibility • Relevance • Personalization • Quality • Logistics TREND: OR Move from standalone to blended Challenges: • Engagement • Motivation • Personalization • Speaking13
    • 14. The Best of Both Worlds  Motivation  Mobility  Personalization  Structure  Feedback  Tracking & Control BLENDED  Fluency & Listening  Self-Study  Relevance  Reduced Costs  Discipline  Global Reach14
    • 15. Evolving the Search for Training ROI PAST PRESENT FUTURE TREND: TREND: OR Standalone From Blended with to Blended Classroom to Blended with Virtual15
    • 16. From Traditional Solutions to Virtual Solutions Traditional Virtual Rigid Flexible Fixed times and low attendance, low motivation, and low ROI. Anytime-anyplace learning, 100% attendance, 100% ROI. Unpredictable Consistent quality Highly dependent on teacher standards, which may vary by location. No geographical limitations means the best trainers. Satisfaction is measured Satisfaction frequently measured only quarterly. Traditional materials less session by session. High-quality, engaging learning material is easily motivating and less applicable to today’s workplace. accessible. General Individual Teachers must often compromise individual needs to satisfy the group. Personalized experience tailored to individual needs. Often doesnt prepare students for their real work challenges. Complex Controlled Dependent on teacher feedback and manual reporting process. Complex Easy to track and monitor students and teachers. tracking means ROI is difficult to evaluate. Logistically elaborate Easy to implement Must form groups, work out schedules, reserve training rooms, find local Online registration is fast and easy to update for speedy implementation. providers, manage external satisfaction surveys, etc. Inconsistent Effective Historically poor results. Students may speak only five minutes in an hour- Highly focused sessions with an emphasis on communicative competence long class. ensures maximum results with minimal time investment. Rigid Relevant Doesnt mix well with online; more difficult to align content, especially with The medium in which instruction is delivered is directly applicable to work groups. Doesnt always prepare learners for their real job challenges. situations. Ideal for blending with online study. Low ROI High ROI Low attendance equates to wasted investment. Much less self- study and Built-in self-study is combined with highly contextual personalized instruction high costs per hour. that requires no travel. Local Global Difficult to get uniform content and quality worldwide. ―One stop shop‖: consistent accessibility, delivery, quality, management & reporting.16
    • 17. Tackling Real-Life Challenges: The Workforce Challenge: Improving business communication across a global company by engaging employees with Web-based solutions at low cost. Solution: Benefits: • Greatly improved on-boarding • Clear objectives for each employee • Monthly contact for motivation and engagement • Targeted job-specific recommendations within the platform • Ongoing technological and pedagogical support Outcome: • Fully engaged subscribers studying three times more than with standalone solutions17
    • 18. Tackling Real-Life Challenges: Critical Talent Solution: Benefits: • 100% tailored to individual needs; entirely communication focused Challenge: Increasing the • Flexible scheduling: anytime/anyplace learning confidence and proficiency of • The best trainers: uniform quality globally critical talent. Implementing a • Exceptionally cost-effective totally flexible solution for very • Easy to deploy and manage busy people that delivers Outcome: tangible results quickly. • Greatly increased business communication proficiency and confidence make global talent ready for the next opportunity18
    • 19. Tackling Real Life-Challenges: Grooming Present and Future LeadersChallenge: Driving specific skills inEnglish: preparing leaders for high-levelnegotiations, meetings and presentations.Providing a VIP solution to a verydemanding target group.Solution: Benefits: • Uniquely personalized • Key skills focus • Unparalleled flexibility • World-class coaches with guaranteed business expertise • Native language support Outcome: • Executives are able to increase their global leadership competencies and lead across borders19
    • 20. Building a Blended Learning Solution Workforce $ Critical Talent $$ Leadership $$$ Executive $$$$ Levels 4 to 10 Levels 1 to 320
    • 21. How to Choose the Right Solution • Teachers • Technology • Business focus • Global coverage • Proven experience21
    • 22. Key Selection Criteria TECHNOLOGY • A single centralized platform • Flexible online scheduling TEACHERS • Proven quality management • Advanced tracking and reporting • Native-English speakers • Needs-based as well as specific corporate • Business experience and skills content • Teaching qualifications/business • Multiple languages, time zones and access experience point compatibility • Positivity and warmth • Enterprise-level scalability • Tutoring and virtual services integrated into a • Availability and flexibility strong online curriculum for self-study • Accessibility and IT literacy • On-the-job performance support tools22
    • 23. Blended Learning with GlobalEnglishA wide range of solutions On-premise Software F2F training Which solution is right for you? EXECUTIVE LEADERSHIP EXECUTIVE Or CRITICAL TALENT CRITICAL TALENT LEADERSHIP PIPELINE WORKFORCE WORKFORCE 23
    • 24. About GlobalEnglish GlobalEnglish is focused exclusively on the corporate market. We’re dedicated to Focused on improving productivity and performance gains instead of only linguistic ones to Your needs deliver maximum ROI for your corporation. Unique Our enterprise-grade SaaS suite delivers value to your entire workforce. It’s aligned with the 70:20:10 learning model; is customizable; and includes assessment, formal and Solution informal learning, and performance support applications. For 15 years we’ve partnered with more than 450 of the Forbes Global 2000 Proven worldwide and have won numerous awards, most recently, the 2012 Gold Brandon Hall Excellence Award for Best Use of Blended Learning. Backed by #1 GlobalEnglish is part of Pearson’s $1bn English business unit with 18,500+ employees across the world. Were expanding our capabilities to offer our customers global brand in a more comprehensive solution—ranging from the highest-quality learning software, education teachers and content to bespoke projects. GlobalEnglish Customers24
    • 25. THANK YOU25
    • 26. Join Our Next CLO Webinar Five Steps to Delivering a Competency-Based Development Plan Thursday, March 21, 2013TM Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for upcoming CLO Webinars at the Chief Learning Officer magazine Network #CLOwebinar