Why Talent Management Isn’t Enough: Using HR Technology to Increase Productivity
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Why Talent Management Isn’t Enough: Using HR Technology to Increase Productivity

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HR is caught in the middle of a transition. The economy is slowly recovering from one of the darkest economic periods of modern history and CEOs want to grow now. With talent and skill shortages and ...

HR is caught in the middle of a transition. The economy is slowly recovering from one of the darkest economic periods of modern history and CEOs want to grow now. With talent and skill shortages and mandates to do more with less, getting the most from our people has never been more important or more difficult. We spend $8 billion a year on HR technology hoping to help our people do their jobs better, with mixed results.

Register today to discover how to drive individual and organizational productivity and get real results from your HR processes and technology. This webinar discusses how you can:

Create an environment that enables outstanding performance.
Create people-centric, practical talent processes that integrate with day-to-day work activities.
Go beyond automation to enablement.

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Why Talent Management Isn’t Enough: Using HR Technology to Increase Productivity Why Talent Management Isn’t Enough: Using HR Technology to Increase Productivity Presentation Transcript

  • You can listen to today’s webinar using your computer’s speakersor you may dial into the teleconference.If you would like to join the teleconference,please dial 1.650.479.3208 and enter access code: 924 564 627 #.You will be hold until the seminar begins.
  • Moderator: Mike ProkopeakVice President, Editorial DirectorWorkforce Management magazineSpeaker: Steve ParkerVice President of HR StrategySumTotal Systems
  • • Q&A– Click on the Q&A icon on your floating toolbar on the top of your screen.– Type in your question in the space at the bottom.– Click on “Send.”
  • PollingPolling question will appear in the “Polling”panel. Select your response and click on “Submit.”
  • 1. Will I receive a copy of the slides after the webinar?YES2. Will I receive a copy of the webinar recording?YESPlease allow up to 2 business days to receive these materials.
  • Mike ProkopeakVice President, Editorial DirectorWorkforce Management magazine
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 7Steve Parker, SPHRSteve is a former HR executive and a Vice President at SumTotal Systems, where he uses his background and deep understanding of successful HR strategies, processes, and technologies to deliver remarkable results to customers.He has directly helped organizations of all sizes, including numerous small businesses and nearly half of the Fortune 100, achieve better results through their people, and has global experience in every industry. He has redesigned HR processes and technology for some of the worlds best places to work, and has led efforts to drive HR solution education and awareness globally.Steve has developed his unique, cross‐functional HR perspective from leading several strategic HR functions and initiatives for various organizations throughout his career, including Talent Acquisition, Performance Management & Leadership Development, Talent Management & Succession, and HR Operations. He is a former member of the United States Army Special Operations Command, a Senior Professional in Human Resources (SPHR), a certified Human Capital Strategist (HCS), and sometimes travels the world in search of adventure like Caine from Kung Fu.About the Presenter
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 8Why Talent Management Isn’tEnoughUsing HR Technology to Increase ProductivitySteven Parker, SPHRVice President, HR Solution StrategyApril 24, 2013
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 9The EnvironmentMoving From Talent Management to Talent ExpansionThe 3 Factors of Talent ExpansionAbout SumTotalAgenda
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 10The EnvironmentMoving From Talent Management to Talent ExpansionThe 3 Factors of Talent ExpansionAbout SumTotalAgenda
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 11HR Is More Complex Than Ever…HRRapid GlobalizationGlobal workforce, increased diversity, decentralizationIncreasing RegulationIncreased compliance –payroll, industry, and regionalDo More With LessIncreased focus on driving efficiencies and productivityWar for TalentAttracting, retaining and motivating the right talentSource: Gartner HR Trends and PwC Global HR Study
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 12What is your organization’s top people challenge for 2013?① Increasing Regulation② Do More With Less③ Rapid Globalization④ War for TalentPoll Question
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 13Source: Gartner HR Trends and PwC Global HR Studyof CEOs are making changes to talent strategies in response to the global environment 78%
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 14of executives are dissatisfied with talent management support79%Source: The Hackett Group, Business Services Talent Management Performance Study
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 15$8 Billion2/3rds FailAnnual Spend on HCM Software
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 16Source: Penn Schoen Berland, 2012don’t think HR technology helps them do their jobs better67%
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 17The EnvironmentMoving From Talent Management to Talent ExpansionThe 3 Factors of Talent ExpansionAbout SumTotalAgenda
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 18HR Needs to EvolveIt’s not enough to deliver this200 people completed training98%completed performance appraisals
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 19Performance Management Outstanding PerformanceHow What.5‐2x ROIHR Efficiency• % of Performance Reviews Completed8‐10x ROIBusiness Enablement• Productivity• Revenue GrowthTypical HCM Software Focuses on theProcess, not Outcomes
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 20People need software that helps them be better at what they do… not just record what they did.
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 21It’s Time forTalent Expansion
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 22tal∙ent ex∙pan∙sion/ talənt ik spanSHən/Noun1. The growth and development of new knowledge, skills, experience, and capabilities: theexpansion of individual and organizational talent.2. Tools that help people be better at what they do, not just record what they did.3. A revolutionary approach to HR software.Synonymscapability development – skill growth – productivity increase
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 23HR Needs to EvolveYou need to deliverContinuous just‐in‐time  learning+  15% greater productivityReal‐time collaboration with experts+  50% add’l sales in one accountFocused career development+  Region leadProductivity 175%38%76%Employee EngagementPromotion RateSource: Bersin & Associates 2011
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 24Talent Expansion Brings Real BenefitsIncreased productivityImproved adoption and engagementNearly triple the ROI1980 2000 2012Talent ExpansionTalent Management Traditional HCMCore Tracking + Reporting+ Improved UI+ Pervasiveness & ContextPush(company‐imposed)Pull(people‐promote)ROI
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 25What’s the highest level of value you are getting from your HR systems infrastructure today?① Little or Unclear② Automates Important Functions and Processes③ Provides Cross‐Functional Insight Into Talent Capabilities④ Helps People Be Better At Their Jobs and Drives ProductivityPoll Question
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 26The EnvironmentMoving From Talent Management to Talent ExpansionThe 3 Factors of Talent ExpansionAbout SumTotalAgenda
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 27The 3 Factors of Talent ExpansionActionMore Than Just Viewing and Recording, Taking Action in Real TimeAccessFrom Anywhere, On Any Device, Where I Do My WorkInfoComplete View of Relevant People and Business Data Provides Context
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 28Info
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 29• Experience• Competencies• Knowledge• Personal AttributesWho They AreWhat They KnowWhat They Have DoneWhat They Can Do
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 30use more than three HR systems75%Source: Forrester Research, 2011
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 31LACK OF INTEGRATED VISIBILITY AND ANALYTICSHIGH COMPLIANCE AND OWNERSHIP COSTSLACK OF INTEGRATEDHR PROCESSESLACK OF A “SINGLE SOURCE OF TRUTH” OF TALENTLMSRECRUITINGCOMPENSATION CAREER DEVSUCCESSIONPAYROLLHRISPERFORMANCEFINANCIALSERPSUPPLY CHAINCRM
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 32Data mapping is70% of project costAverage HRMS consolidationCost: $6 millionTime: 3 yearsTechnology Vendors:“The only way to getanalytics and value is tobuy core HR from us.”HR Executives:“We’ll continue to needmultiple systems into theforeseeable future.”Systems Consolidation Isn’t the Answer
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 33A VIRTUAL ‘SINGLE SOURCE OF TRUTH’ OF TALENTINTEGRATED HR ANALYTICSIMPROVE COMPLIANCE ANDOWNERSHIP COSTS INTEGRATED HR PROCESSLMSRECRUITINGCOMPENSATION CAREER DEVSUCCESSIONPAYROLLHRISPERFORMANCEFINANCIALSSUPPLY CHAINCRMERP
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 34Access
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 35The SumTotal elixHR Platform:extending and linking HR data and processesDeliver actionable information in contextPervasive, when neededVirtual system of recordIntegrated analytics Compliance and securityCORE HRIS + WORKFORCELEGACY TALENT/3RD PARTYGLOBAL PAYROLLERP/CRMUNSTRUCTUREDCLOUD APPSYour systems and infrastructure
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 36Easily Accessed Where People Do TheirWork
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 37Easily Accessed Where People Do TheirWork
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 38Action
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 397:00 amAssigned a new top 10 customer for meeting this afternoon.7:15 amOpens her salesforce.com opportunity record and seeslearning specific to this opportunity and connections to people who know this customer well.7:30 am Uses tools to get up to speed on new opportunity.10:00 amNails the meeting. Gets handshake agreement for purchase of new product.Talent Expansion in Sales
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 408:00 amArrives at work, clocks in, and finds the equipment he’s going to work on has been updated.8:01 am Receives needed training immediately on mobile device, takes certification test and passes.  Manager is automatically notified that he is certified.8:30 am Starts equipment for the day’s work.Talent Expansion in Manufacturing
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 4112:00 pmFinishes project and is assigned a goal that requires him to use Ruby, a language he has not used for 18 months.12:15 pmIn addition to showing how his goal will contribute to company success, the system provides specific suggestions of 2 learning activities aligned with the goal to update his skills.12:30 pmStarts project with confidence and is immediately productive.Talent Expansion in High Tech
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 42“I could not do my job without it.”
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 43Effective performance management is a series of ongoing activities – goal‐setting and revising, managing and coaching, development planning, and rewarding and recognizing – with performance appraisal events interspersed throughout.Source: Bersin & Associates 2011
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 44Summary
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 45The 3 Factors of Talent ExpansionActionMore Than Just Viewing and Recording, Taking Action in Real TimeAccessFrom Anywhere, On Any Device, Where I Do My WorkInfoComplete View of Relevant People and Business Data Provides Context
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 46Talent Expansion Brings Real BenefitsIncreased productivityImproved adoption and engagementNearly triple the ROI1980 2000 2012Talent ExpansionTalent Management Traditional HCMCore Tracking + Reporting+ Improved UI+ Pervasiveness & ContextPush(company‐imposed)Pull(people‐promote)ROI
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 47Business-Integrated HRStrategic HRFundamental HRCompliance-Driven HR$270,647$118,577$169,693$98,2210 $100,000 $200,000 $300,000Source: Bersin & Associates 2011Revenue Per Employee By HR Focus
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 48The EnvironmentMoving From Talent Management to Talent ExpansionThe 3 Factors of Talent ExpansionAbout SumTotalAgenda
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 49LEARNING TALENT WORKFORCEPAYROLL &EXPENSE3,500 Enterprise and SMB customers | 45 million users | $200M+ in revenue96% Customer Retention | Nearly 30 Years in HR
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 50SumTotal is the Leading IndependentHR Software Provider#1 in Learning #3 in Integrated TalentEstimated Global LMS Market ShareBersin, 2012Integrated Talent Management ManagementSystems Market Share, Bersin, 2012
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 51
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 52Many of Fortune’s“Great Places to Work”are SumTotal Customers
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 53
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 54SumTotal ApplicationsComprehensive, Integrated and ModularOpen – Works with Other TechnologiesSolves Complex Customer ProblemsScalable – Enterprise and SMBTalent | Learning | Workforce | Payroll | Analytics
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 55DeploySaaS Desktop/LaptopSmartphoneTabletOn PremiseHostedprivateAccessSumTotal Deployment Options & Access
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 56Thank YouQuestions?
  • Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIALPage 57For free resources visit us atwww.sumtotalsystems.comThe Talent Expansion Manifesto2013 Forrester Talent Management WaveImproving Employee Engagement to Drive Business PerformanceHR Field Guide: 5 Tips to Effective Performance Management 
  • Steve ParkerVice President of HR StrategySumTotal Systems
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