Virtual Learning Environments: Redefining the Training Experience

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As organizations continue to expand globally and training budgets continue to decrease, developing effective learning programs has become a significant challenge. Learning management systems and basic online learning tools have fallen short in providing an engaging learning experience, resulting in a need for more effective training programs.

Register for the Chief Learning Officer webinar, “Virtual Learning Environments: Redefining the Training Experience,” and learn how to re-engage your employees by providing easy access to interactive training programs. This webinar will demonstrate how virtual training enhances learning retention and improves learning outcomes. You will learn:

How to enhance and extend your learning management systems.
How virtual environments are redefining the learning experience.
Best practices for developing a virtual learning strategy.

Register today for this free, one-hour webinar, brought to you by ON24.

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Virtual Learning Environments: Redefining the Training Experience

  1. 1. Virtual Learning Environments:Redefining the Training Experience Sponsored by: #VirtualLearning
  2. 2. Frequently Asked Questions Will I receive a copy of the webinar recording? The webinar will be available on demand within 24-48 hours Will I receive a copy of the slides? You can download the slides, now, from the green resource widget on the bottom of the console.Submit your questions via the red Q&A widget on the bottom of the console. Tweeting? Please use hashtag: #VirtualLearning
  3. 3. Virtual Learning Environments:Redefining the Training Experience Deanna Hartley Senior Editor Chief Learning Officer magazine #VirtualLearning
  4. 4. Virtual Learning Environments:Redefining the Training Experience Tom Masotto Vice President, Product Management ON24, Inc. #VirtualLearning
  5. 5. Virtual Learning EnvironmentsRedefining the Global Training Experience Tom Masotto VP Product Management ON24
  6. 6. Agenda• Challenges driving virtual learning• Key components of virtual learning environments• Best practices for developing a virtual learning strategy
  7. 7. Poll Question #1What is your biggest training challenge (please select one) ?• Training an increasingly dispersed workforce• Making it easier for learners to find and complete coursework• Providing a “single access point” for all training materials• Getting better data/analysis on learning behavior• Implementing social or mobile learning tools
  8. 8. “Global workforce” is training professionals’ top challenge What is your biggest training challenge? Training an increasingly dispersed workforce 33.3% Getting better data/analysis on learning behavior 22.0% Implementing social or mobile learning tools 21.1% Providing a “single access point” for all training materials 14.1% Making it easier for learners to find and complete coursework 9.5% ON24 Survey of Learning Professionals, 2012
  9. 9. “Usability” is learners’ top challenge Top LMS Challenges for Learners Source: Survey Results – The Current and Future State of LMS, 2011
  10. 10. More engaged learners is a key objective Over 82% of learning professionals say “offering more engaging training materials” is a key objective for their company.What training benefits are you looking to obtain in next 6 to 12 months? Offer more engaging training materials 82.7% Make it easier for learners to find training courses 60.4% Foster more networking, mentoring and coaching 58.5% Improve learning metrics and reporting 53.1% Centralize training content in a single online location 48.5% ON24 Survey of Learning Professionals, 201210 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.
  11. 11. Global, usability & engagement driving virtual strategies Over 74% of learning professionals say they are considering “virtual learning environments”.What training methods / tools are you considering in 6 – 12 months? Virtual learning environment 74.2% Training webinars 71.5% Mobile learning 47.7% Learning management system 45.0% Social learning 44.2% ON24 Survey of Learning Professionals, 2012
  12. 12. Components of a Virtual Learning Strategy Virtual Learning Environments AICC & SCORM Compliant Tools Existing LMS Consumption Platforms Content Creation Metrics and Analytics
  13. 13. Key Components of Virtual Learning Environments Learning Experience Enterprise Requirements • Virtual locations • Security & reliability • Training centers • LMS integration • Personalized curriculums • Mobile support • Virtual classrooms • Multilingual • Social networking • Reporting & analytics • Collaboration
  14. 14. Main Plazas14 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.
  15. 15. Auditoriums with Virtual Classrooms15 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.
  16. 16. Virtual Training Centers16 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.
  17. 17. Curriculums, Courses & Completion Tracking17 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.
  18. 18. Social Networking Lounges18 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.
  19. 19. Expert-Led Scheduled Discussions19 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.
  20. 20. Virtual Coaching & Mentoring20 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.
  21. 21. Improved Virtual Learning Outcomes Global Learning Reach Ease-of-Use & Personalization Learner Engagement Networking & Mentoring Centralized Training Resources Cost Reduction Accountability & Metrics
  22. 22. Best Practices for Developing a Virtual Learning Strategy1. Have a clear use case and purpose2. Learn from others3. Design and deploy your virtual learning environment4. Train your L&D team and launch5. Promote learner interaction and engagement6. Measure, adjust, measure, adjust…
  23. 23. Developing Your Own Virtual Learning Strategy 1. Have a clear use case and purpose – Assess current learning approaches – Evaluate unmet training needs – Determine how virtual learning augments existing programs – Consider where virtual provides largest benefit Measure and Adjust Interaction & Engagement Train and launch Design and Deploy Learn from others Use Case & Purpose
  24. 24. Top 5 Virtual Learning Use Cases1. Onboarding2. Employee Training3. Management / Leadership Development4. Sales Enablement5. Customer / Partner Training
  25. 25. Poll Question #2Are you using or considering virtual training for the followingapplications (please select all that apply)?• New Hire Onboarding• Employee Training• Management / Leadership Development• Sales Enablement• Customer Training• Partner Training
  26. 26. Developing Your Own Virtual Learning Strategy 2. Learn from others – Consult L&D analyst firms for research and best practices – Contact experienced vendors for case studies – Attend webcasts discussing virtual learning strategies Measure and Adjust Interaction & Engagement Train and launch Design and Deploy Learn from others Use Case & Purpose
  27. 27. Research Briefing, White Papers & Case Studies• Bersin Research – Using Virtual Learning Environments to Meet Today’s Talent Needs• ON24 White Papers – The World is Your Classroom – Is Your LMS Leaving Your Users Dazed and Confused? – Virtual Learning for Dummies – Best Practices: How to Keep Your Virtual Environment Thriving• ON24 Case Studies – Sodexo – Houghton Mifflin Harcourt – Fiserv – Marriott (see next slide & Bersin report)
  28. 28. Marriott: Breakthrough Leadership Development• Objective – Provide training on management and leadership principles to over 5,000 employees in 733 hotels in 23 countries• Problem – Difficult logistics and very costly• Solution – Virtual learning environment – Live and recorded webcasts to deliver primary training – Scheduled chats with executives to reinforce principles – Specific locations for regional training• Return on Investment – Over $1 million in cost savings – 69% lower cost per hour than industry average
  29. 29. Developing Your Own Virtual Learning Strategy 3. Design and deploy your virtual learning environment – Determine your virtual environment design and workflow – Identify the employee roles and training content – Integrate with content repositories and LMS (if applicable) – Determine the security requirements Measure and Adjust Interaction & Engagement Train and launch Design and Deploy Learn from others Use Case & Purpose
  30. 30. Identify Content Repositories Corporate Intranets Other Corporate LMS Virtual Learning Information Platforms Environment Sources Regional Training Materials
  31. 31. Define Roles and Role-Based Curriculums Role = Manager Courses = 5 Role = Director Courses = 831 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.
  32. 32. Developing Your Own Virtual Learning Strategy 4. Train your L&D team and launch your virtual training program – Prepare and train L&D staff – Provide best practices to instructors for virtual classrooms – Consider limited deployment for initial launch – Use surveys and idea storming to gather suggestions Measure and Adjust Interaction & Engagement Train and launch Design and Deploy Learn from others Use Case & Purpose
  33. 33. Coach Instructors on Best Practices
  34. 34. Developing Your Own Virtual Learning Strategy 5. Promote interaction and engagement – Incorporate social learning tools – Recruit subject experts, coaches and mentors – Add expert directories and scheduled discussions – Run contests to promote participation and contributions Measure and Adjust Interaction & Engagement Train and launch Design and Deploy Learn from others Use Case & Purpose
  35. 35. Social Graph for Enterprise LearningEach employee is at the center of his or her own personal learning network.
  36. 36. Social Learning Tools• Social Media • Ad Hoc Group Discussions• Expert Directories • Expert-led Discussions• Communities of Practice • Prizes & Contests• Coaching & Mentoring • Game Rooms• Idea Storming• Blogs• Forums• 1:1 Text Chat• Scheduled Chat Sessions
  37. 37. Developing Your Own Virtual Learning Strategy 6. Measure and Adjust – Determine what to capture and analyze – Decide where metrics should reside – Use metrics/surveys to evaluate and adjust programs as needed Measure and Adjust Interaction & Engagement Train and launch Design and Deploy Learn from others Use Case & Purpose
  38. 38. Learning Measurement – Key Metrics • Satisfaction • Outcomes – Survey feedback – Test results – 5-star rating – Assessments – Comments • Utility • Adoption – Perceptions – Attendance – Feedback – Activity – Referrals – Duration – Completion rates • Contribution • Efficiency – How many contribute – Cost per hour training – How frequently – What demographics
  39. 39. Poll Question #3Which of the following tools and capabilities are considering inthe next 6 -12 months (please select all that apply)?• Mobile Learning• Social / Informal Learning• Virtual Learning Environments• Game-Based Learning• Collaboration• Training Webinars
  40. 40. Virtual Learning Environments:Redefining the Training Experience ON24: www.ON24.com 1.877.202.9599 solutions@on24.com #VirtualLearning
  41. 41. Join Our Next CLO WebinarTrends in Global Business Communication and Their Implications for Global Companies Tuesday, April 23, 2013CLO Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for upcoming CLO Webinars at www.clomedia.com/webinars Join the Chief Learning Officer magazine Network http://network.clomedia.com/ #VirtualLearning

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