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Virtual ClassroomsWhat Works, What Doesn’t, and What toExpect from Next-Generation Solutions May 2011 David Mallon,       ...
About Bersin & Associates Who We Are     •   Bersin & Associates is an industry research and consulting company focused o...
Bersin WhatWorks® Membership Program                          Learning &         Talent                    Leadership     ...
Virtual Classrooms 2011 Research conducted in Q3-4 2010.      •   Briefings with leading providers.      •   Interviews w...
Agenda  The Evolution of L&D  What is a Virtual Classroom?  Providers and Technologies           Copyright © 2010 Bersi...
The Evolution of L&DCopyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribu...
The New Workforce and New Workplace   WORKFORCE                                                                           ...
Bersin & Associates Enterprise Learning Framework®                                                                        ...
Towards Continuous Learning                                    Communities of Practice                Career Curriculum Ex...
New MethodsThe Slow Decline in Classroom Training Resumes              Copyright © 2010 Bersin & Associates. All rights re...
Virtual Classrooms                                                                                           TimelyIntegra...
Virtual Classrooms x Industry        Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential...
What is a Virtual Classroom?    Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do ...
What is the Virtual Classroom?Confused?   A Web conferencing tool used for learning?                                     ...
Defining Characteristics                 Time                                     Synchronous          Learning           ...
Evolution of Online Learning                                                                                 Late 2000s   ...
Traditionally Speaking…These Technologies Have Many Uses                                      Meetings         Help Desk, ...
Web-Based Learning                                                                        Continuous   Web Based          ...
Social LearningThe Virtual Classroom Can Be An Ideal Platform for Informal                               Tactical /       ...
Virtual Classroom Providers and          Technologies     Copyright © 2010 Bersin & Associates. All rights reserved. Propr...
Many Providers, Many Types     Need to paste in Figure 27          Copyright © 2010 Bersin & Associates. All rights reserv...
Virtual Classroom Providers                                      Stand                                      Alone        C...
SaaS in the Preferred Model                   Time to implement;Benefits of SaaS                   Low cost of entry and i...
Features and Functions       Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not...
Source: Vidyo, 2010  Next Generation   Video   Telepresence   MobileSource: Human Productivity Lab and Cisco, 2006.    ...
Getting StartedCopyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute   ...
Best Practice                        Delivery                                       Content                        • Use a...
Following Bersin & AssociatesRegular updates on research, findings, and news Our Analyst Blogs  http://blogs.bersin.com  ...
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Virtual Classrooms: What Works and What Doesn't

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  1. 1. Virtual ClassroomsWhat Works, What Doesn’t, and What toExpect from Next-Generation Solutions May 2011 David Mallon, Janet Clarey, Principal Analyst Sr. AnalystCopyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute
  2. 2. About Bersin & Associates Who We Are • Bersin & Associates is an industry research and consulting company focused on empowering HR and learning organizations to drive bottom-line impact through world-class research and consulting. Practice Areas • Learning & Development • Leadership & Succession • Talent Management • Talent Acquisition • Human Resources Offerings • Comprehensive Research and Tools • WhatWorks® Research Membership • Consulting • Benchmarking • Workshops Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 2
  3. 3. Bersin WhatWorks® Membership Program Learning & Talent Leadership Talent Human Development Management & Succession Acquisition Resources Research and Tools Frameworks, Maturity Models, High Impact® Research Programs, Factbooks®Member Success Program Scorecards, checklists, forms, RFP’s, selection guides, case studies, solution provider library Advisory Services Ask the Experts®, Business Impact Workshops Analyst Advisory Calls Networking and Professional Development Member Roundtables, Peer Connection®, IMPACT Conference, Bersin Lexicon®, Analyst Blogs Consulting Services Strategy Development, Executive Alignment, Benchmarking, Systems Selection and Roadmap, Measurement Strategy and Programs Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 3
  4. 4. Virtual Classrooms 2011 Research conducted in Q3-4 2010. • Briefings with leading providers. • Interviews with practitioner companies. 90 Pages Evolution of virtual classrooms. Alternative and next generation solutions. Best practices for use. Comparisons of key providers. www.bersin.com Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 4
  5. 5. Agenda  The Evolution of L&D  What is a Virtual Classroom?  Providers and Technologies Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 5
  6. 6. The Evolution of L&DCopyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 6
  7. 7. The New Workforce and New Workplace WORKFORCE WORKPLACE Multi-Generational Interconnected Global Dynamic Interconnected Performance-driven Mobile New Leadership Transient More Specialized Employee New Models for Career New Models for HR Partner Mentor CustomerCandidate Peer Manager Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 7
  8. 8. Bersin & Associates Enterprise Learning Framework® Version 2.0 Learning Strategy & Business Planning Audiences & Problems Measurement , Evaluation & Transfer SupportOrganization, Governance & Management Solutions Environments – Programs – Process Support Learning Architecture Approaches Formal Informal Disciplines Tools & Technology Learning Culture Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 8
  9. 9. Towards Continuous Learning Communities of Practice Career Curriculum Expert Coaching Mentoring Continuous Learning Social Learning On Demand Learning Training Event Job Aids Traditional Training Novice Time Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 9
  10. 10. New MethodsThe Slow Decline in Classroom Training Resumes Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 10
  11. 11. Virtual Classrooms TimelyIntegrated Delivery and Rapid Development Versatile 58% 59% 56% 45% 2006 2007 2008 2009 Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 11
  12. 12. Virtual Classrooms x Industry Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 12
  13. 13. What is a Virtual Classroom? Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 13
  14. 14. What is the Virtual Classroom?Confused? A Web conferencing tool used for learning? Yes Live WBT Yes Synchronous e-learning? Yes Virtual Instructor-Led Training? Yes 3D virtual worlds? Yes Video conferencing? Yes Mobile video conferencing? Yes Telepresence? Yes Continuous learning environments? Yes Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 14
  15. 15. Defining Characteristics Time Synchronous Learning Group Mode Collaboration Virtually Delivered Facilitated Online Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 15
  16. 16. Evolution of Online Learning Late 2000s • Social media, 3D learning, Early 2000s presence, • Features for mobile interaction & 1990s collaboration added along • Features with more mimic the multimedia face-to-face support classroom Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 16
  17. 17. Traditionally Speaking…These Technologies Have Many Uses Meetings Help Desk, Coaching, & Other Webinars On-the-Job Synchronous Support Platform Events Presentations Learning Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 17
  18. 18. Web-Based Learning Continuous Web Based EPSS Learning Training Environments Content Dev Virtual Virtual Virtual Synchronous Asynchronous Classrooms Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 18
  19. 19. Social LearningThe Virtual Classroom Can Be An Ideal Platform for Informal Tactical / Strategic / Capacity Problem Solving BuildingEnvironmental / Expertise Matching / Social LearningMultiple Needs Network Building Environments / Events Communities of Practice Coaching & Mentoring,Programmatic / Blending Social Apprenticeships,Single Need into Formal Rotations Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 19
  20. 20. Virtual Classroom Providers and Technologies Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 20
  21. 21. Many Providers, Many Types Need to paste in Figure 27 Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 21
  22. 22. Virtual Classroom Providers Stand Alone Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 22
  23. 23. SaaS in the Preferred Model Time to implement;Benefits of SaaS Low cost of entry and initial investment; Easy and continuous upgrades with centralized feature updating; Immediate access to the latest innovations; Reduce overhead with minimal IT infrastructure requirements; Platform independence; Improved security; Limited IT involvement required; Predicable spending; and, Freedom of choice if unsatisfied. Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 23
  24. 24. Features and Functions Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 24
  25. 25. Source: Vidyo, 2010 Next Generation  Video  Telepresence  MobileSource: Human Productivity Lab and Cisco, 2006. Source: Apple, 2010. Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 25
  26. 26. Getting StartedCopyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 26
  27. 27. Best Practice Delivery Content • Use a Producer • Visualize Content • High Interactivity / Lively • Avoid Lots of Text Pace • Break Up Complicated • Train Instructors Topics • Have a Contingency Plan • Use Participatory • Use Breakout Rooms Interactions • Personalize • Use a Variety of Tools • Limit Time • Record for Playback / Self- • Use Audio Paced • Coach SMEsPlatform • Blend Adoption• Periodically • Host Demonstrations Review Choice • Provider Introductory• Periodically Sessions Review Use Cases • Train Staff• Consider Interoperability • Provide Support Materials Needs • Promote Success • Create a Business Case • Establish Governance Virtual Classroom Best Practice Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 27
  28. 28. Following Bersin & AssociatesRegular updates on research, findings, and news Our Analyst Blogs http://blogs.bersin.com http://blogs.bersin.com/davidmallon Our LinkedIN Group http://www.linkedin.com/e/gis/166968 Our Twitter Feeds http://www.twitter.com/bersin http://www.twitter.com/da5idm Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 28
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