Virtual Classrooms: What Works and What Doesn't

Virtual ClassroomsWhat Works, What Doesn’t, and What toExpect from Next-Generation Solutions May 2011 David Mallon, Janet Clarey, Principal Analyst Sr. AnalystCopyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute

About Bersin & Associates Who We Are • Bersin & Associates is an industry research and consulting company focused on empowering HR and learning organizations to drive bottom-line impact through world-class research and consulting. Practice Areas • Learning & Development • Leadership & Succession • Talent Management • Talent Acquisition • Human Resources Offerings • Comprehensive Research and Tools • WhatWorks® Research Membership • Consulting • Benchmarking • Workshops Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 2

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Virtual Classrooms 2011 Research conducted in Q3-4 2010. • Briefings with leading providers. • Interviews with practitioner companies. 90 Pages Evolution of virtual classrooms. Alternative and next generation solutions. Best practices for use. Comparisons of key providers. www.bersin.com Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 4

Agenda  The Evolution of L&D  What is a Virtual Classroom?  Providers and Technologies Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 5

The New Workforce and New Workplace WORKFORCE WORKPLACE Multi-Generational Interconnected Global Dynamic Interconnected Performance-driven Mobile New Leadership Transient More Specialized Employee New Models for Career New Models for HR Partner Mentor CustomerCandidate Peer Manager Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 7

Bersin & Associates Enterprise Learning Framework® Version 2.0 Learning Strategy & Business Planning Audiences & Problems Measurement , Evaluation & Transfer SupportOrganization, Governance & Management Solutions Environments – Programs – Process Support Learning Architecture Approaches Formal Informal Disciplines Tools & Technology Learning Culture Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 8

Towards Continuous Learning Communities of Practice Career Curriculum Expert Coaching Mentoring Continuous Learning Social Learning On Demand Learning Training Event Job Aids Traditional Training Novice Time Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 9

Virtual Classrooms TimelyIntegrated Delivery and Rapid Development Versatile 58% 59% 56% 45% 2006 2007 2008 2009 Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 11

What is the Virtual Classroom?Confused? A Web conferencing tool used for learning? Yes Live WBT Yes Synchronous e-learning? Yes Virtual Instructor-Led Training? Yes 3D virtual worlds? Yes Video conferencing? Yes Mobile video conferencing? Yes Telepresence? Yes Continuous learning environments? Yes Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 14

Defining Characteristics Time Synchronous Learning Group Mode Collaboration Virtually Delivered Facilitated Online Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 15

Evolution of Online Learning Late 2000s • Social media, 3D learning, Early 2000s presence, • Features for mobile interaction & 1990s collaboration added along • Features with more mimic the multimedia face-to-face support classroom Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 16

Traditionally Speaking…These Technologies Have Many Uses Meetings Help Desk, Coaching, & Other Webinars On-the-Job Synchronous Support Platform Events Presentations Learning Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 17

Web-Based Learning Continuous Web Based EPSS Learning Training Environments Content Dev Virtual Virtual Virtual Synchronous Asynchronous Classrooms Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 18

Social LearningThe Virtual Classroom Can Be An Ideal Platform for Informal Tactical / Strategic / Capacity Problem Solving BuildingEnvironmental / Expertise Matching / Social LearningMultiple Needs Network Building Environments / Events Communities of Practice Coaching & Mentoring,Programmatic / Blending Social Apprenticeships,Single Need into Formal Rotations Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 19

SaaS in the Preferred Model Time to implement;Benefits of SaaS Low cost of entry and initial investment; Easy and continuous upgrades with centralized feature updating; Immediate access to the latest innovations; Reduce overhead with minimal IT infrastructure requirements; Platform independence; Improved security; Limited IT involvement required; Predicable spending; and, Freedom of choice if unsatisfied. Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 23

Source: Vidyo, 2010 Next Generation  Video  Telepresence  MobileSource: Human Productivity Lab and Cisco, 2006. Source: Apple, 2010. Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 25

Best Practice Delivery Content • Use a Producer • Visualize Content • High Interactivity / Lively • Avoid Lots of Text Pace • Break Up Complicated • Train Instructors Topics • Have a Contingency Plan • Use Participatory • Use Breakout Rooms Interactions • Personalize • Use a Variety of Tools • Limit Time • Record for Playback / Self- • Use Audio Paced • Coach SMEsPlatform • Blend Adoption• Periodically • Host Demonstrations Review Choice • Provider Introductory• Periodically Sessions Review Use Cases • Train Staff• Consider Interoperability • Provide Support Materials Needs • Promote Success • Create a Business Case • Establish Governance Virtual Classroom Best Practice Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute Page 27

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Virtual Classrooms: What Works and What Doesn't

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