0
#CLOwebinar
Speakers: Steven Rath Morgan
Global Learning Process and Innovation –
Corporate Human Resources
Xerox Corp.
Da...
#CLOwebinar
Tools You Can Use
Audio Control
– A dial in number will not be provided.
– The audio will come through your
co...
#CLOwebinar
Tools You Can Use
Question & Answer
– Click the question icon on the floating
toolbar in the bottom right corn...
#CLOwebinar
Frequently Asked Questions
1. May I receive a copy of the slides?
YES! You will receive a link to today’s reco...
#CLOwebinar
Mobile Learning:
The Evolution of Content
Kellye Whitney
Associate Editorial Director
Chief Learning Officer m...
2004 – M-Learning: The Next Wave for Training
and Development
2005 – Mobile Learning: The Next Evolution of
Education
2007...
2007 – How the iPhone Will Shape the Future of
Mobile Learning
2008 – Merrill Lynch: Bullish on Mobile Learning
2012 – You...
2013 – Is There an App for Leadership
Development?
2013 – Learning 2014: Mobile and Social
Opportunities
2014 – Working Ou...
Mobile Learning Research
#CLOwebinar
David Wentworth
Senior Learning Analyst
Brandon Hall Group
David.Wentworth@brandonhal...
Mobile Maturity Framework
Strategy
1. Emerging
– No strategy at all
– Ad hoc access, SMS
2. Developing
– Business case identified
– Access to curren...
Content Architecture
1. Emerging
– No specific content
– SMS, text
2. Developing
– Images, video
– Mobile Web access
3. St...
Admin/User Environment
1. Emerging
– All Push, no pull
– Not engaging
2. Developing
– Mobile browsers
– Familiar navigatio...
Channels
1. Emerging
– Internet
– Full site only
2. Developing
– Company Intranet
– Mobile sites available
3. Standard Pra...
Connectivity
1. Emerging
– Limited
– Security issues
2. Developing
– Real-time interaction
– Open systems
3. Standard Prac...
Devices
1. Emerging
– Laptop/PC-centric
– No device policy
2. Developing
– Portable devices
– Smartphone acceptance
3. Sta...
Why is Mobile Important?
Embedded Learning
• Contextual
• Role
• Location
• Development path
• Small
• Short videos
• Quick updates
• Informal
• Ev...
Mobile Strengths
• Ask “Why?” What’s the business case? What’s the learning challenge?
• Mobile isn’t right for everything.
• Your LMS won’...
Spotlight on Xerox:
The Evolution of Mobile Learning
Steven Rath Morgan
Xerox Global Learning
Corporate Human Resources
St...
Ready For Real Business
Founded: 1906
Revenue: $22.3 billion (2012)
Employees: 140,000 in 160 countries
Partners: > 60,000...
Global Learning Priorities
Transition from Training to culture of Learning
• Cultivate workforce engagement – Individual o...
Integrate learning
with work
Enterprise Learning
Ecosystem
March 14, 2014 Xerox Internal Use Only
25
Workforce at the center
Entry point:
• Learning@Xe...
Mobile Learning: Strategy Overview
PC Tablet – 2012 Smartphone – 2013
There is no longer a
“standard” PC
BYOD: Targeting i...
Custom and acquired;
Professional, SME-generated, User-generated Content
Workforce knowledge sharing;
Growth of video; dec...
Workforce knowledge sharing
through user-generated video
For use by permission only
User-generated content
• Best resource...
XstreamVideo: PC / Tablet / Smartphone
March 14, 2014 Xerox Internal Use Only29
Page 29
Scan the QR code to go to Learning...
March 14, 2014 Xerox Internal Use Only30
Page 30
Scan the QR code to go to Learning@Xerox
on your mobile device.
XstreamVi...
Skinny interface Full-feature interface
For use by permission only
Learning@Xerox Learning@Xerox
Smartphone interface Global portal
On-demand content: Custom content via LCMS (new development), video
via XstreamVideo; Acquired content via SkillSoft
Enabl...
• One course developed for PC / Tablet
• One performance support asset developed
for smartphones
PC/Tablet templates (1024...
Smartphones access, with embedded video
Performance support assets
For use by permission only
Tablet/PC access, with embedded video
eLearning courseware
For use by permission only
Xerox Internal Use Only
Developing content for mobile access
Guidelines, procedures and best practices
Xerox Learning Content
Management System
Services BusinessTechnology Business
Four deliverables – One solution
Hiring mana...
New Hire 101 performance support
Smartphone optimized
For use by permission only
Xerox Color J75 & C75 Press eLearning
Tablet optimized
For use by permission only
Blended Learning Paths
To personalize and streamline the learner experience (shown on iPad)
For use by permission only
Blended Learning Paths
To personalize and streamline the learner experience (shown on iPad)
For use by permission only
Tablet: Extension of PC for access to eLearning content (LMS)
Focus on content completion and content mastery tracking
Sma...
Success criteria
Utilization
Stickiness
Quantity
Quality
Enterprise Learning
Ecosystem
March 14, 2014 Xerox Internal Use Only
46
Workforce at the center
Entry point:
• Learning@Xe...
#CLOwebinar
47
#CLOwebinar
Join our next Webinar!
Better Learning Outcomes in 2014 - Focus
Learning On Jobs, Skills and Required
Outcomes...
The Evolution of Mobile Learning
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The Evolution of Mobile Learning

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As today’s workforce morphs into a mobile fleet, the learning and development function of an organization must also transform to meet the evolving needs of its employees. During this Spotlight Webinar, our speakers will discuss the role mobile learning has played within their organization, and the actions that have taken to deliver learning to their workforce in a tangible way.

During this Spotlight webinar, attendees will learn:

The state of the mobile learning industry and its role in organizational impact
How mobile learning can aid employee and organizational development
How to leverage mobile providers when implementing a mobile learning strategy

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Transcript of "The Evolution of Mobile Learning"

  1. 1. #CLOwebinar Speakers: Steven Rath Morgan Global Learning Process and Innovation – Corporate Human Resources Xerox Corp. David Wentworth Senior Learning Analyst Brandon Hall Group Kellye Whitney Associate Editorial Director Chief Learning Officer magazine The Evolution of Mobile Learning
  2. 2. #CLOwebinar Tools You Can Use Audio Control – A dial in number will not be provided. – The audio will come through your computer speakers or headphones. – Check the internal volume on your computer, external speakers or headsets.
  3. 3. #CLOwebinar Tools You Can Use Question & Answer – Click the question icon on the floating toolbar in the bottom right corner. – Type your question in the space at the bottom. – Click “Send.”
  4. 4. #CLOwebinar Frequently Asked Questions 1. May I receive a copy of the slides? YES! You will receive a link to today’s recording, along with a link to download the slides shortly after the presentation concludes. 2. May I review the webinar recording at a later time? YES! You may log in again. A link that will be provided in an email after the event to review the presentation on-demand.
  5. 5. #CLOwebinar Mobile Learning: The Evolution of Content Kellye Whitney Associate Editorial Director Chief Learning Officer magazine kwhitney@humancapitalmedia.com
  6. 6. 2004 – M-Learning: The Next Wave for Training and Development 2005 – Mobile Learning: The Next Evolution of Education 2007 – Mobile Learning: The Next Step in Technology-Mediated Learning There’s something new on the market… www.CLOmedia.com
  7. 7. 2007 – How the iPhone Will Shape the Future of Mobile Learning 2008 – Merrill Lynch: Bullish on Mobile Learning 2012 – Your Brain on Apps 2012 – Is Mobile Learning Right for You? But we need more information… www.CLOmedia.com
  8. 8. 2013 – Is There an App for Leadership Development? 2013 – Learning 2014: Mobile and Social Opportunities 2014 – Working Out the Kinks: Companies Experiment with Mobile Now let’s talk specifics… www.CLOmedia.com
  9. 9. Mobile Learning Research #CLOwebinar David Wentworth Senior Learning Analyst Brandon Hall Group David.Wentworth@brandonhall.com
  10. 10. Mobile Maturity Framework
  11. 11. Strategy 1. Emerging – No strategy at all – Ad hoc access, SMS 2. Developing – Business case identified – Access to current catalog 3. Standard Practice – Vision, mission, resources – Dedicated infrastructure 4. Fully Optimized – App/Web blend – Offline access – Extended enterprise 21.1% 58.9% 12.6% 7.4% Yes No, but we are working on one No, and we don’t plan to build one Other (please specify) Formal strategy in place?
  12. 12. Content Architecture 1. Emerging – No specific content – SMS, text 2. Developing – Images, video – Mobile Web access 3. Standard Practice – App development – Repurposed content 4. Fully Optimized – Original mobile content – Reusable “chunks” Highly Effective Mobile Content 31.8% 41.5% 52.8% 55.3% 61.8% 64.2% 69.2% Virtual classrooms Course modules Games Assessments Performance support Videos Push notifications
  13. 13. Admin/User Environment 1. Emerging – All Push, no pull – Not engaging 2. Developing – Mobile browsers – Familiar navigation 3. Standard Practice – Responsive web design – Strong tech support 4. Fully Optimized – Seamless device switching – Easy app access – Build for mobile on mobile App Development by Operating System 13.9% 27.9% 28.7% 59.8% 76.2% Other (please specify) Blackberry Windows Mobile Android iOS (Apple)
  14. 14. Channels 1. Emerging – Internet – Full site only 2. Developing – Company Intranet – Mobile sites available 3. Standard Practice – LMS integration – LCMS integration 4. Fully Optimized – CRM integration – Social media Current Mobile Learning Approach 7.8% 10.7% 10.0% 7.4% 6.3% 30.4% 27.4% Other (please specify) Our LMS has a mobile-ready delivery platform/component. We use a combination of apps and mobile web for learning content. We have mobile apps for learning. Learners can access a majority of our material via mobile web browsers… There is limited access to learning material via mobile web browsers… There is no mobile interaction with learning at this time.
  15. 15. Connectivity 1. Emerging – Limited – Security issues 2. Developing – Real-time interaction – Open systems 3. Standard Practice – Resident content – Offline synch 4. Fully Optimized – Wi-Fi access – Mobile VPN Mobile Learning Challenges 13.8% 22.1% 25.9% 26.4% 33.6% 42.6% 48.0% 48.3% 49.3% 49.3% Lack of interest Lack of business case User adoption Lack of tracking/reporting Learner time management Content migration Bandwidth/connectivity Cost Content creation Security
  16. 16. Devices 1. Emerging – Laptop/PC-centric – No device policy 2. Developing – Portable devices – Smartphone acceptance 3. Standard Practice – Tablets – e-Readers 4. Fully Optimized – Device agnostic – BYOD Utopia Types of Devices Issued 5.0% 2.9% 5.0% 10.1% 10.1% 12.2% 20.1% 38.1% 51.8% 59.7% 59.7% Other Amazon Kindle Blackberry tablet Windows phone Windows tablet iPad Mini Android tablet Android phone Blackberry iPhone iPad
  17. 17. Why is Mobile Important?
  18. 18. Embedded Learning • Contextual • Role • Location • Development path • Small • Short videos • Quick updates • Informal • Everyday • Ad hoc • Timely • Down time • Moment of need • Social • Discussions • Recommendations
  19. 19. Mobile Strengths
  20. 20. • Ask “Why?” What’s the business case? What’s the learning challenge? • Mobile isn’t right for everything. • Your LMS won’t fit on a phone. • Mobile is unique and different. • Start small: one piece of one program to one group. • Develop a content strategy that compliments traditional learning design structure. • Don’t devote all your time to breaking down traditional content. Start building new for mobile delivery. • Identify existing elements that could be delivered via mobile. • Establish metrics to continuously measure and improve mobile learning nuggets. Getting Started and Moving Ahead
  21. 21. Spotlight on Xerox: The Evolution of Mobile Learning Steven Rath Morgan Xerox Global Learning Corporate Human Resources Steven.rathmorgan@xerox.com‘ For use by permission only
  22. 22. Ready For Real Business Founded: 1906 Revenue: $22.3 billion (2012) Employees: 140,000 in 160 countries Partners: > 60,000 who work under the brand Xerox at a glance
  23. 23. Global Learning Priorities Transition from Training to culture of Learning • Cultivate workforce engagement – Individual ownership for learning • Build practice of workforce knowledge sharing • Reduce time out of the field for learning • Drive global workforce capability • Deliver higher quality and lower cost learning solutions • Enable workforce mobility, mobile access to content
  24. 24. Integrate learning with work
  25. 25. Enterprise Learning Ecosystem March 14, 2014 Xerox Internal Use Only 25 Workforce at the center Entry point: • Learning@Xerox mobile access Content services: • User-generated • Custom content • Acquired content Mobile as ubiquitous capability, not a product or gizmo For use by permission only
  26. 26. Mobile Learning: Strategy Overview PC Tablet – 2012 Smartphone – 2013 There is no longer a “standard” PC BYOD: Targeting iPad; best effort for Android & alternate tablets BYOD: Targeting iPhone; best effort for Android; Blackberry limited to XstreamVideo Seated at desk, more than 15 mins to focus on eLearning; time for reflection Sitting on couch, ~15 mins to focus on eLearning or perf support On the move, less than 5 mins to answer a question eLearning, performance support and workforce knowledge sharing Tablet as extension of PC; most things done on PC also via tablet Not attempting to put eLearning onto phone; performance support focus, no assessments Form Factor & Device Type eLearning vs. Perf Support Learner Expectations For use by permission only
  27. 27. Custom and acquired; Professional, SME-generated, User-generated Content Workforce knowledge sharing; Growth of video; decline of Flash Mobile Learning: Strategy Overview PC Tablet – 2012 Smartphone – 2013 Completion tracking: • Assessment (Demonstrate mastery) • Acknowledgement (I acknowledge, I’m done) • Auto-completion for performance support Focus on consumption tracking, volumetrics Professional, SME, UGC On-demand resources Dependence on video Completion Tracking Content For use by permission only
  28. 28. Workforce knowledge sharing through user-generated video For use by permission only User-generated content • Best resources are short and informal • Created by people closest to the work • Business value • Visual information about a work situation Video production quality is not a concern; high quality content with business value is critical Is this the future workplace? What do we do now if it is not?
  29. 29. XstreamVideo: PC / Tablet / Smartphone March 14, 2014 Xerox Internal Use Only29 Page 29 Scan the QR code to go to Learning@Xerox on your mobile device.
  30. 30. March 14, 2014 Xerox Internal Use Only30 Page 30 Scan the QR code to go to Learning@Xerox on your mobile device. XstreamVideo: PC / Tablet / Smartphone
  31. 31. Skinny interface Full-feature interface
  32. 32. For use by permission only Learning@Xerox Learning@Xerox Smartphone interface Global portal
  33. 33. On-demand content: Custom content via LCMS (new development), video via XstreamVideo; Acquired content via SkillSoft Enabling mobile access to critical content For use by permission only
  34. 34. • One course developed for PC / Tablet • One performance support asset developed for smartphones PC/Tablet templates (1024x768) Smartphone templates Template sets: PC & Tablet vs. Smartphone For use by permission only
  35. 35. Smartphones access, with embedded video Performance support assets For use by permission only
  36. 36. Tablet/PC access, with embedded video eLearning courseware For use by permission only
  37. 37. Xerox Internal Use Only Developing content for mobile access Guidelines, procedures and best practices
  38. 38. Xerox Learning Content Management System Services BusinessTechnology Business Four deliverables – One solution Hiring manager resources to support positive new hire onboarding For use by permission only eLearning PC & Tablet optimized Performance Support Smartphone optimized (Also on PC &Tablet) eLearning PC & Tablet optimized Performance Support Smartphone optimized (Also on PC &Tablet) New Manager Experienced Manager New Manager Experienced Manager
  39. 39. New Hire 101 performance support Smartphone optimized For use by permission only
  40. 40. Xerox Color J75 & C75 Press eLearning Tablet optimized For use by permission only
  41. 41. Blended Learning Paths To personalize and streamline the learner experience (shown on iPad) For use by permission only
  42. 42. Blended Learning Paths To personalize and streamline the learner experience (shown on iPad) For use by permission only
  43. 43. Tablet: Extension of PC for access to eLearning content (LMS) Focus on content completion and content mastery tracking Smartphones: Performance support, (e.g. video including XstreamVideo) Focus on consumption tracking; comment, rate, collaborate Completion vs. Consumption Tracking For use by permission only
  44. 44. Success criteria Utilization Stickiness Quantity Quality
  45. 45. Enterprise Learning Ecosystem March 14, 2014 Xerox Internal Use Only 46 Workforce at the center Entry point: • Learning@Xerox mobile access Content services: • User-generated • Custom content • Acquired content Mobile as ubiquitous capability, not a product or gizmo For use by permission only
  46. 46. #CLOwebinar 47
  47. 47. #CLOwebinar Join our next Webinar! Better Learning Outcomes in 2014 - Focus Learning On Jobs, Skills and Required Outcomes Thursday, March 20, 2014 Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for all upcoming CLO Webinars at http://clomedia.com/webinars
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