OMG Mobile Learning is Here! The Essential Guide for Successful Mobile Learning in Your Organization


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It’s happening, and there’s no denying it — your users are going mobile. Join us and get ahead of the curve with this essential guide of dos and don’ts that will make your mobile learning initiative a success. Bill Docherty SumTotal’s Senior Director of Product Management and mobile learning expert, will discuss the things you need to know, including:
• how the mobile learning landscape is evolving and how to navigate it
• keys to successfully using and creating content for mobile devices.
• Making the user experience a success: tips and pitfalls to avoid.
• A quick guide to implementing mobile learning.

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OMG Mobile Learning is Here! The Essential Guide for Successful Mobile Learning in Your Organization

  1. 1. OMG Mobile Learning is Here! The Essential Guide for Successful Mobile Learning in Your Organization Speaker: Bill Docherty, Senior Director of Product Management, SumTotal Systems Moderator: Kellye Whitney Managing Editor Chief Learning Officer magazine #CLOwebinar
  2. 2. Tools You Can Use•  Q&A –  Click on the Q&A panel (?) in the bottom right corner –  Type in your question in the space provided –  Click on “Send.” #CLOwebinar
  3. 3. Tools You Can Use•  Polling –  The poll will appear on the right side of your screen –  Select the best option for each question –  Click on “Submit” #CLOwebinar
  4. 4. Frequently Asked Questions1. Will I receive a copy of the slides after the webinar? YES 2. Will I receive a copy of the webinar recording? YES Please allow up to 2 business days to receive these materials #CLOwebinar
  5. 5. OMG Mobile Learning is Here! The Essential Guide for Successful Mobile Learning in Your Organization Kellye Whitney Managing Editor Chief Learning Officer magazine #CLOwebinar
  6. 6. OMG Mobile Learning is Here! The Essential Guide for Successful Mobile Learning in Your Organization Bill Docherty, Senior Director of Product Management, SumTotal Systems #CLOwebinar
  7. 7. OMG Mobile Learningis Here! The Essential Guide to Making MobileLearning Successful in Your Organization Presented By: Bill Docherty Senior Director, Product Management
  8. 8. Session Agenda ■  Mobile Landscape ■  Solution Considerations ■  Content Challenges ■  About SumTotal ■  Q&APage 8 - PROPRIETARY AND CONFIDENTIAL
  9. 9. What is Mobile Learning? Mobile Learning (commonly referred to as M-Learning) can be defined as: Any sort of learning that happens when the learner is not at a fixed, predetermined location such as a workstation, or learning that happens when the learner takes advantage of the learning opportunities offered by mobile technologies. In other words mobile learning enables learning to occur regardless of location.Page 9 - PROPRIETARY AND CONFIDENTIAL
  10. 10. Growth in the Mobile Market Strongest Growth in Smartphone & Featurephone marketsPage 10 - PROPRIETARY AND CONFIDENTIAL
  11. 11. Everyone Going Mobile ■  Global mobile data traffic grew 2.6-fold in 2010, nearly tripling for the third year in a row ■  Last year’s mobile data traffic was three times the size of the entire global Internet in 2000 ■  Mobile network connection speeds doubled in 2010 ■  There are 48 million people in the world who have mobile phones, even though they do not have electricity at home Source: Cisco Whitepaper - 2011Page 11 - PROPRIETARY AND CONFIDENTIAL
  12. 12. Mobile As Primary Info Device Source: Oracle Mobile Report- 2010Page 12 - PROPRIETARY AND CONFIDENTIAL
  13. 13. Polling Slide – What are you using mobile for within your organization today? ■  Currently mobile or tablets not being used ■  Use of mobile / tablets is unofficial but present ■  Use of mobile / tablets is mainly for e-mail, calendar applications ■  Using mobile / tablets for reporting or “read access” to info ■  Using mobile / tablets well integrated – including line of business applicationsPage 13 - PROPRIETARY AND CONFIDENTIAL
  14. 14. Session Agenda ■  Mobile Landscape ■  Solution Considerations ■  Content Challenges ■  About SumTotal ■  Q&APage 14 - PROPRIETARY AND CONFIDENTIAL
  15. 15. Mobile Solutions – Enable Easy Access to Information Major retail organization on-boards Financial services firm improves training employees with cost-effective mobile completion rates beyond 95% by enabling training that overcomes access and mobile content delivery bandwidth issues Major consumer packaging company uses Hospital equips medical staff with smart mobile learning to ensure onsite suppliers phones to complete required compliance comply with branding trainingPage 15 - PROPRIETARY AND CONFIDENTIAL
  16. 16. Mobile Learning Drivers User Demand Compliance §  Users are expecting access §  Simple: ease of access to nearly all information via increases compliance mobile §  Cost avoidance in some §  Providing learning via cases can justify mobile mobile will become solution investment advantage in recruiting talent Reach Cost §  Ability to deliver learning to §  Ability to leverage existing audience previously unable user devices and to service electronically infrastructure §  Real-time access to §  Providing access via mobile compliance information for can reduce hard cost of remote users training being taken during working hoursPage 16 - PROPRIETARY AND CONFIDENTIAL
  17. 17. Identify Your Needs ■  Clearly Define Your Audience ■  A mobile learning initiative is typically going to be targeted at a specific area of the business ■  How will a mobile initiative be funded? ■  Know Their Needs ■  What is the area of the business trying to accomplish and what is the driver? ■  What mobile devices are used by the user base? ■  Is offline or disconnected access critical? ■  Does learning content already exist or need to be built? Does existing content need to be re- purposed?Page 17 - PROPRIETARY AND CONFIDENTIAL
  18. 18. Solution Considerations ■  What devices do you need to support? ■  A single mobile platform or multiple platforms that need to be supported? ■  Will multiple users being sharing a single device? ■  How will you disable mobile access in the event a device is lost? ■  Ensure the solution is easy for end users ■  What solutions are available? ■  Is there an existing vendor provided solution that you can leverage and will integrate with your learning platforms? ■  Is an internally developed solution viable and can it be maintained as technology changes?Page 18 - PROPRIETARY AND CONFIDENTIAL
  19. 19. Polling Question – What would be beneficial to provide to your workforce on a mobile device? ■  Mobile Training ■  Mobile Knowledge base search ■  Mobile On the Job Training (OJT) tracking ■  Mobile alerts for learning and performance management ■  Mobile performance managementPage 19 - PROPRIETARY AND CONFIDENTIAL
  20. 20. Session Agenda ■  Mobile Landscape ■  Solution Considerations ■  Content Challenges ■  About SumTotal ■  Q&APage 20 - PROPRIETARY AND CONFIDENTIAL
  21. 21. Mobile Content Considerations 1024 pixels 320 px 768 pixels480 px Page 21 - PROPRIETARY AND CONFIDENTIAL
  22. 22. Mobile Content Creation ■  How will you acquire mobile content? ■  Re-purpose existing content? ■  Will you develop different content for each supported device type or use a “least common denominator” approach? ■  What solutions are available? ■  Do you already have tools and expertise internally to build mobile content? ■  Determine if your mobile learning vendor partner can provide a turnkey solution, including content development servicesPage 22 - PROPRIETARY AND CONFIDENTIAL
  23. 23. Mobile Content Types ■  What type of content will you deliver? ■  SCORM compliant content ■  Document-based content (Word, PDF) ■  What type of completion tracking capability will you need? ■  Supporting hybrid delivery ■  Will you deliver the same content in both mobile and non-mobile formats? ■  Be sure that you have a means to report on progress across formatsPage 23 - PROPRIETARY AND CONFIDENTIAL
  24. 24. Administering the Solution ■  How easy will deployment be? ■  Do you need a solution that can be deployed in your environment or hosted by solution vendor? ■  If deployed internally, can your existing learning infrastructure be leveraged? ■  How easy will administration be? ■  Will your administrators be able to manage and report against mobile content as easily as they can for non-mobile content today?Page 24 - PROPRIETARY AND CONFIDENTIAL
  25. 25. Polling Question – What mobile platforms is your organization standardized on? ■  Apple iPhone / iPad ■  Google Android ■  Blackberry ■  HP/WebOS ■  Windows MobilePage 25 - PROPRIETARY AND CONFIDENTIAL
  26. 26. Session Agenda ■  Mobile Landscape ■  Solution Considerations ■  Content Challenges ■  About SumTotal ■  Q&APage 26 - PROPRIETARY AND CONFIDENTIAL
  27. 27. SumTotal – What We Offer Complete  End-­‐to-­‐end  Talent  Solu1on   ■  Deployed in 156 countries & Product: 39 languages People: Complete ■  98% Customer Retention End-to-End ■  20+ years of Domain HR Process TM Experience Expertise ■  Rapidly Scalable Global Platform Infrastructure ■  Profitable with Consistent Services: Results: Growth ■  Significant Financial Solution Deep Backing Consulting Reporting & ■  Long-standing Global & Support Analytics Customer Community ■  Offices in US, Europe, India, China, Japan, & Australia ■  One Partner for All of Your Talent NeedsPage 27 - PROPRIETARY AND CONFIDENTIAL
  28. 28. Most Innovative - Recognized as Leader by Analysts 4+ Years in the Leader’s Quadrant (Gartner) Gartner Magic Quadrant for Corporate Learning Systems Rated “Visionary” (Gartner EPM MQ) “…well-suited for global organizations seeking best-in-class…functionality” Highest Rated Overall (Bersin TM Systems) “…best-suited to support the needs of large, multinational organizations that are seeking a well-integrated and global solution” Highest Rated Overall (Ventana Total Compensation) “The top supplier, based on the weighted factoring of the seven product and customer assurance categories…” Highest Rated in Product Offering (Forrester TM) “...among the leaders for integrated performance & compensation solutions” Highest Score Among All Vendors (Forrester) Forrester Wave for Enterprise Learning Suites” Highest Rated Overall (AMR Strategic HCM) “...the broadest and most mature application suite in the strategic HCM specialist space”Page 28 - PROPRIETARY AND CONFIDENTIAL
  29. 29. SumTotal Mobile – Easy for Users ■  Better User Experience ■  Native device applications for Apple, Android and Blackberry ■  Able to play content offline means fast, consistent experience ■  Supports audio & video to provide rich, engaging user experience ■  Increased Accessibility / Flexibility ■  One learning portal for both mobile & PC ■  No need to have connection to run course / content ■  All course tracking & completion integratedPage 29 - PROPRIETARY AND CONFIDENTIAL
  30. 30. SumTotal Mobile: Application DrivenPage 30 - PROPRIETARY AND CONFIDENTIAL
  31. 31. Mobile Success Stories – ROIGlobal Financial Services Firm Global Consulting Company■  Business Problem §  Business Problem ■  Delinquency in compliance training §  Delinquency in compliance training among investment bankers among senior executives■  Solution §  Solution ■  Pilot of 3 courses (6 hrs. training) §  7 mobile courses (4.67 hrs. to 2,100 investment bankers training) to 4,500 executives■  Results §  Results ■  Investment: $62,500 §  Investment: $110,000 ■  Total Savings: $972,450 §  Total Savings: $838,687 ■  82% took compliance training §  50% took compliance training outside office outside office ■  50% reduction in time spent §  50K reduction in managing non- completing training compliance situationsPage 31 - PROPRIETARY AND CONFIDENTIAL
  32. 32. Polling Question – When do think your organization will deploy mobile learning? ■  We are starting already ■  Within the next six months ■  From six to twelve months ■  Within one to two years ■  Two years or morePage 32 - PROPRIETARY AND CONFIDENTIAL
  33. 33. Questions & Answers Visit us at and through these social channels: @Sumtotalsystems Fan “SumTotal Systems” on FacebookPage 33 - PROPRIETARY AND CONFIDENTIAL
  34. 34. Question & Answer Bill Docherty, Senior Director of Product Management, SumTotal Systems #CLOwebinar
  35. 35. Join Our Next CLO Webinar Scorecards, Learning Metrics and Measurement Strategies Thursday, June 9, 2011CLO Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register at Join the CLO Network: #CLOwebinar