Learning for the Extended Enterprise: Leveraging Your Value Chain

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Companies are increasingly realizing their own business results are impacted not only by their own employees, but also by the employees and individuals across their value chain. These suppliers, partners, distributors, subcontractors, resellers and customers are referred to as the extended enterprise. Investing in learning that ensures better informed and better trained employees and customers across this extended enterprise is a critical business strategy necessary to compete successfully in today's highly competitive environment.

In this webinar, Lance Dublin, an industry expert and dynamic webinar leader, will discuss how to describe the extended enterprise for your organization and identify where learning can add the most value. He will review mini-case studies of organizations who are involved in these initiatives and summarize the key insights from their successes and mistakes. And finally he will identify five critical steps you can and should take to be successful in leveraging learning across your extended enterprise.

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Learning for the Extended Enterprise: Leveraging Your Value Chain

  1. 1. Learning for the Extended Enterprise: Leveraging Your Value ChainYou can listen to today’s webinar using your computer’s speakers or you may dial into the teleconference. If you would like to join the teleconference, please dial 1.408.600.3600 and enter access code 924 787 478 # You will be on hold until the seminar begins. #CLOwebinar
  2. 2. Learning for the Extended Enterprise: Leveraging Your Value Chain Speaker: Lance Dublin CEO, Chief Solution Architect Dublin Consulting Moderator: Daniel Margolis Managing Editor Chief Learning Officer magazine #CLOwebinar
  3. 3. Tools You Can Use• Q&A – Click on the Q&A panel (?) in the bottom right corner – Type in your question in the space provided – Click on “Send.” #CLOwebinar
  4. 4. Tools You Can Use• Polling – The poll will appear on the right side of your screen – Select the best option for each question – Click on “Submit” #CLOwebinar
  5. 5. Frequently Asked QuestionsWill I receive a copy of the webinar recording? YES Will I receive a copy of the slides? YES Please allow up to 2 business days to receive these materials #CLOwebinar
  6. 6. Learning for the Extended Enterprise: Leveraging Your Value Chain Daniel Margolis Managing Editor Chief Learning Officer magazine #CLOwebinar
  7. 7. Learning for the Extended Enterprise: Leveraging Your Value Chain Lance Dublin Chief Solution Architect Dublin Consulting #CLOwebinar
  8. 8. Learning for the Extended Enterprise:Leveraging Your Value Chain Lance DublinCEO & Chief Solution Architect CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 7
  9. 9. Why Now?What is the Extended Enterprise?What are the learning opportunities?What can we learn from others?What are the critical steps?Insights / Q&A CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 8
  10. 10. Strategic thinking and services for assessing, Lance Dublin planning for, designing, and implementing: • Corporate learning strategies & programs • Organizational and technological change initiatives • Organizational development and redesign programs 35+ years of experience in adult education and training, motivation and innovation, communication and change leadership. Founder and CEO of Dublin Group, a leading training development and change implementation company Founder & CEODublin Group Co-Founder Antioch College/West, innovative BA & MA program for working adults Author & speaker CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 9
  11. 11. Strategic thinking and services for assessing, Lance Dublin planning for, designing, and implementing: • Corporate learning strategies & programs • Organizational and technological change initiatives • Organizational development and redesign programs 35+ years of experience in adult education and training, motivation and innovation, communication and change leadership. Founder and CEO of Dublin Group, a leading training development and change implementation company Founder & CEODublin Group Co-Founder Antioch College/West, innovative BA & MA program for working adults Author & speaker CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 10
  12. 12. Why Now?What is the Extended Enterprise?What are the learning opportunities?What can we learn from others?What are the critical steps?Insights / Q&A CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 11
  13. 13. POLLQuestion #1. What organization in your company do you represent?Question #2. What is your Extended Enterprise expertise level? CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 12
  14. 14. Resources Speed Innovation Technology Competition Complexity Work DiversityCONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 13
  15. 15. CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 14
  16. 16. Any VirtualPLACE Any Time Any Place Same Physical Same Any TIMECONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 15
  17. 17. CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 16
  18. 18. Collaborative Learning Uniquely Blended Learning Non-Formal Learning Informal Learning Mobile Learning Rapid e-Learning ILT Performance Support Games E-Learning (courses, modules, nuggets) Blogs, Pods, Videos, Microblogs, Wikis Networks/COPs Virtual Worlds/Environments Simulations (e- & ILT)Webinars / Virtual classrooms RSS LMS/LCMS/HCM CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 17
  19. 19. Why Now?What is the Extended Enterprise?What are the learning opportunities?What can we learn from others?What are the critical steps?Insights / Q&A CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 18
  20. 20. Extended Enterprise• ENTERPRISE • Sub-contractors• Suppliers • Resellers• Partners • CUSTOMERS CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 19
  21. 21. 5. Implementation 6. Maintenance 7. Customer relationship 8. Support1. Product development2. Supply3. Logistics4. Sales CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 20
  22. 22. Why Now?What is the Extended Enterprise?What are the learning opportunities?What can we learn from others?What are the critical steps?Insights / Q&A CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 21
  23. 23. "Enlightened organizations must identify links in theirvalue chain that are most critical to their enterprisesuccess, and then conscientiously set out to improvethe performance of those links. Our research validatedthat most organizations are aware of the need forproviding learning across the extended enterprise;however the majority of them are not pursuing it.” Cushing Anderson, Program Director, IDC’s Corporate Learning and Performance Group CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 22
  24. 24. Learning in the Extended Enterprise, 200692% …provide training to employees BUT only 38% provide customertraining and 22% provide training to channel partners77% … in the future they would be doing more to serve theseaudiences in … the “extended enterprise”76% … increasing level of proficiency of their channel partners’employees is the most important reason to offer learning programsto this part of the extended enterprise82% … increase use of e-learning for customer trainingand 75% for channel partner training CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 23
  25. 25. Key Technologies Enable Enterprise Learning Success, 2010Organizations extending learning to both customers and partners sawnearly double the increase in year-over-year revenue per FTETop pressures driving learning: 39% business changes; 35% lack ofskills in marketplace; 28% changing customer needs & expectations… organizations are placing an increasing importance on the rolelearning plays in its ability to get things done, and improve its abilityto create revenue and serve customers.Learning needs to expand it’s footprint inside and outside theorganization, supporting employees, customers and partners at allstages of their relationship … CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 24
  26. 26. Why Now?What is the Extended Enterprise?What are the learning opportunities?What can we learn from others?What are the critical steps?Insights / Q&A CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 25
  27. 27. INDUSTRY: ManufacturingAUDIENCE: DealersPAST SOLUTION: Yearly ILT eventsCURRENT SOLUTION: Online University witheLearning modulesRESULTS: ….. CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 26
  28. 28. INDUSTRY: VOIP, wireless, home solutionsAUDIENCE: Sales channel/VARs, CSAs, employeesPAST SOLUTION: FragmentedCURRENT SOLUTION: One integrated systemRESULTS: ….. CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 27
  29. 29. INDUSTRY: SoftwareAUDIENCE: APD Academy, AccountingProfessionals, CustomersPAST SOLUTION: FragmentedCURRENT SOLUTION: One integrated system tomeet multiple audiences and business modelsRESULTS: … CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 28
  30. 30. Why Now?What is the Extended Enterprise?What are the learning opportunities?What can we learn from others?What are the critical steps?Insights / Q&A CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 29
  31. 31. CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 30
  32. 32. CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 31
  33. 33. CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 32
  34. 34. CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 33
  35. 35. CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 34
  36. 36. Why Now?What is the Extended Enterprise?What are the learning opportunities?What can we learn from others?What are the critical steps?Insights / Q&A CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 35
  37. 37. CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 36
  38. 38. INVESTMENT IMPACT CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 37
  39. 39. INVESTMENT ADVANTAGE– $$$ Value EFFECTIVENESS –$$ Business Results EFFICIENCY – $ IMPACT Costs & Access CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 38
  40. 40. INVESTMENT IMPACT EFFECTIVENESS –$$ Business Results EFFICIENCY – $ ADVANTAGE – $$$ Costs & Access Value CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 39
  41. 41. Lance Dublin CEO& Chief Solution Architect Dublin Consulting lance@dublinconsulting.net 415-759-1258 www.dublinconsulting.netCONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 40
  42. 42. Join Our Next CLO Webinar Tuesday, June 19, 2012CLO Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register at www.clomedia.com/eventsJoin the CLO Network: http://network.clomedia.com/ #CLOwebinar

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