How to Build a Business Case and         Measure the Effects of Leadership              Development ProgramsYou can listen...
How to Build a Business Case andMeasure the Effects of Leadership     Development ProgramsSpeaker:     Jeffrey Berk       ...
Tools You Can Use• Q&A –   Click on the Q&A icon on     your floating toolbar on the     top of your screen. – Type in you...
Tools You Can Use• Polling  – The poll will appear on the    right side of your screen  – Select the best option for    ea...
Frequently Asked QuestionsWill I receive a copy of the webinar recording?                               YES       Will I r...
How to Build a Business Case andMeasure the Effects of Leadership     Development Programs                Deanna Hartley  ...
How to Build a Business Case andMeasure the Effects of Leadership     Development Programs               Jeffrey Berk     ...
How to Build a Business Case and    Measure Effectiveness for    Leadership ProgramsJeffrey BerkChief Operating Officerwww...
Agenda    Developing the business case for a    leadership development initiative    Defining the leadership development  ...
Who is KnowledgeAdvisors?We are a Learning Analytics company.                                                      Our sof...
What is Metrics that                                                 Matter ®?Metrics that Matter® is the leading learning...
Leadership Development Need     Strategic, visible and costly program     Leadership Development Programs are critical to:...
Types of Metrics to Report12     © KnowledgeAdvisors. All rights     reserved
Balanced Metrics/BetterDecisions     Outcome Metrics - Business Outcomes     •Leader Retention     •Employee Engagement   ...
Business Case Components     1. Increased performance       –    Improved performance in running training like a business ...
Business Case Examples     1. Performance Case: European Government Entity leadership program        saw more than double ...
A Tale of Two Programs     1. Company A went back 2 years… and identified        that they had 1,019 people rated #3, “nee...
A Tale of Two Programs     Leadership program with optional ‘project’     Determine if optional project influenced     emp...
Furthering the Case     Create a 1 page business case (simple and     concise). Emphasize productivity, waste and admin.  ...
1 Page Business Case                                Value Summary      $2,500,000 Performance Gain       $250,000 Waste or...
Dashboard/Executive Reports20     © KnowledgeAdvisors. All rights     reserved
The Top 10 Measurement Tools     1. Identify Key Performance Indicators     2. Create Smart Sheet Evaluations     3. Build...
Leadership Metric Sustainability                                         • Strong leadership for driving measurement      ...
Contact Us     For further information contact:     Jeffrey Berk     Chief Operating Officer     +1 312 676-4411     jberk...
Questions & Answers       Jeffrey Berk       COO       KnowledgeAdvisors                           #CLOwebinar
Join Our Next CLO Webinar            Tuesday, November 13, 2012CLO Webinars start at 2 p.m. Eastern / 11 a.m. Pacific     ...
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How to Build a Business Case and Measure the Effects of Leadership Development Programs

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Leadership development is essential to successfully navigate at today’s business speed. This webinar will offer practical and credible advice on how to construct a business case to substantiate leadership development initiatives and measure the effects. Development of your leaders can have big payoff in terms of revenue generation and organizational risk mitigation, but how will you know if you’ve been successful if you don’t have a formal plan and strategy to evaluate impact? Join us for an insightful webinar by one of the industry’s leading authorities on measurement and analytics, Jeffrey Berk, COO of KnowledgeAdvisors.

Learning objectives:

Developing the business case for a leadership development initiative.
Defining the leadership development measurement strategy to evaluate impact.
Identifying what analytics are important.
Communicating the results of leadership development investments to executives.

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How to Build a Business Case and Measure the Effects of Leadership Development Programs

  1. 1. How to Build a Business Case and Measure the Effects of Leadership Development ProgramsYou can listen to today’s webinar using your computer’s speakers or you may dial into the teleconference. If you would like to join the teleconference, please dial 1.650.479.3208 and enter access code 922 392 963 # You will be on hold until the seminar begins. #CLOwebinar
  2. 2. How to Build a Business Case andMeasure the Effects of Leadership Development ProgramsSpeaker: Jeffrey Berk COO KnowledgeAdvisorsModerator: Deanna Hartley Senior Editor Chief Learning Officer magazine #CLOwebinar
  3. 3. Tools You Can Use• Q&A – Click on the Q&A icon on your floating toolbar on the top of your screen. – Type in your question in the space provided – Click on “Send.” #CLOwebinar
  4. 4. Tools You Can Use• Polling – The poll will appear on the right side of your screen – Select the best option for each question – Click on “Submit” #CLOwebinar
  5. 5. Frequently Asked QuestionsWill I receive a copy of the webinar recording? YES Will I receive a copy of the slides? YES Please allow up to 2 business days to receive these materials #CLOwebinar
  6. 6. How to Build a Business Case andMeasure the Effects of Leadership Development Programs Deanna Hartley Senior Editor Chief Learning Officer magazine #CLOwebinar
  7. 7. How to Build a Business Case andMeasure the Effects of Leadership Development Programs Jeffrey Berk COO KnowledgeAdvisors #CLOwebinar
  8. 8. How to Build a Business Case and Measure Effectiveness for Leadership ProgramsJeffrey BerkChief Operating Officerwww.knowledgeadvisors.com © KnowledgeAdvisors. All rights reserved
  9. 9. Agenda Developing the business case for a leadership development initiative Defining the leadership development measurement strategy to evaluate impact Identifying what analytics are important Communicating the results of leadership development investments to executives8 © KnowledgeAdvisors. All rights reserved
  10. 10. Who is KnowledgeAdvisors?We are a Learning Analytics company. Our software, Metrics that Matter®, helps organizations measure and improve their talent development programs. We also have experts on staff to design specific solutions for our clients.9 10/31/2012 © 2012 Copyright KnowledgeAdvisors
  11. 11. What is Metrics that Matter ®?Metrics that Matter® is the leading learning analytics system. It combines a world-class evaluation system with powerful analytic tools to provide comprehensive reporting. It is the only system that fully automates the entire Level One through Five evaluation process.10 10/31/2012 © 2012 Copyright KnowledgeAdvisors
  12. 12. Leadership Development Need Strategic, visible and costly program Leadership Development Programs are critical to: create a high performing workforce develop future leaders build succession plans Need for formal measurement to yield better and timely information for decision-making Need to validate leadership program investment and identify improvement areas11 © KnowledgeAdvisors. All rights reserved
  13. 13. Types of Metrics to Report12 © KnowledgeAdvisors. All rights reserved
  14. 14. Balanced Metrics/BetterDecisions Outcome Metrics - Business Outcomes •Leader Retention •Employee Engagement •Employee Retention •Leader Performance Ratings •Leader Financial Management Effectiveness Metrics – Program Performance •Delivery Quality •Knowledge Gain •Application to Job •Business Alignment •Value Efficiency Metrics – Cost and Activity •# of Participants •% of Employees Trained •Total L&D Investment •L&D Investment per Participant •Courses Utilized •Classes Conducted •Instructors Utilized •Locations Used13 © KnowledgeAdvisors. All rights reserved
  15. 15. Business Case Components 1. Increased performance – Improved performance in running training like a business – Improved workforce performance through data driven decision-making – Research shows 2.4% improvement in performance from analytics 2. Reduced scrap learning – Over half of training investments are not optimally used – Most organizations waste .5% to 2% of revenue on under-used training – Lack of manager follow-through is a significant problem 3. Reduced administration – Majority of time spent on measurement is transactional and tactical – Talented practitioners are doing data compilation vs. data analysis – Data is not provided with any relevant reference points to make sense14 © KnowledgeAdvisors. All rights reserved
  16. 16. Business Case Examples 1. Performance Case: European Government Entity leadership program saw more than double (69%) on-the-job performance change vs. benchmark and showed a 2 to 1 benefit-to-cost ratio from leadership program. Finally 87% saw improved customer retention vs. 37% for benchmark. 2. Scrap Case: Consumer goods firm used on-the-job reinforcement tools to engage managers and employees after a strategic program. Nearly 70% used the program with reinforcement vs. less than 33% without reinforcement. 3. Admin Case:15 minutes to retrieve actionable data for decision- making vs. 15 hours prior to automating the measurement process. This automation of 1 report alone saved over $36,000 per year.15 © KnowledgeAdvisors. All rights reserved
  17. 17. A Tale of Two Programs 1. Company A went back 2 years… and identified that they had 1,019 people rated #3, “needs improvement” in recent performance reviews 2. They calculated that they spent an average of $13,090 per year on highly visible leadership development (Coaching, counseling, mentoring, retraining and manager time) to elevate them to #1’s ,“high performers” 3. They identified 2 years later… the number that were currently ranked as #1’s, was ZERO16 © KnowledgeAdvisors. All rights reserved
  18. 18. A Tale of Two Programs Leadership program with optional ‘project’ Determine if optional project influenced employee retention in leadership program Employees with no learning projects averaged a turnover rate of 21% Employees with 2 or more learning projects averaged a turnover rate of 2% Clearly the control group vs. learning group shows a difference17 © KnowledgeAdvisors. All rights reserved
  19. 19. Furthering the Case Create a 1 page business case (simple and concise). Emphasize productivity, waste and admin. Put an executive report or dashboard together that has at least 1 metric for outcome, effectiveness and efficiency data. Do a pilot of analytics. Evaluate your training in an analytics tool, compare to benchmarks, view results in reports, dashboards and scorecards.18 © KnowledgeAdvisors. All rights reserved
  20. 20. 1 Page Business Case Value Summary $2,500,000 Performance Gain $250,000 Waste or Scrap Avoided $116,250 Administration Savings $2,866,250 Total Quantified Value19 © KnowledgeAdvisors. All rights reserved
  21. 21. Dashboard/Executive Reports20 © KnowledgeAdvisors. All rights reserved
  22. 22. The Top 10 Measurement Tools 1. Identify Key Performance Indicators 2. Create Smart Sheet Evaluations 3. Build Communication Plan 4. Design the Dashboard 5. Provide Executive Reports, Scorecards, and Statements 6. Conduct Capability Assessment 7. Perform a Test/Certification 8. Gather Sponsor Satisfaction Data 9. Deploy On-the-Job Reinforcement 10. Conduct Business Impact Exercise21 © KnowledgeAdvisors. All rights reserved
  23. 23. Leadership Metric Sustainability • Strong leadership for driving measurement 1 with governance to support it. • Roles and accountabilities for metrics are defined with • Culture supports and drives 2 consistent expectations on what should be measured. need for standards and8 common talent development processes and measurement • Strong desire to use the data for 3 • Broad base of skills in decision making Data analytics and • Maturity in how data is reported Utilization 3 measurement and strong and used to improve end to end capabilities in end-to-end7 talent processes measurement methods • Standardization for a consistent and single point of analytics with 6 integration to and from feeder Technolog • Established and consistent Processes processes, technologies and systems y 4 communications for measurement Standards, • Standards have been created for data collection Tools • Data integrity exists 5 22 © KnowledgeAdvisors. All rights reserved
  24. 24. Contact Us For further information contact: Jeffrey Berk Chief Operating Officer +1 312 676-4411 jberk@knowledgeadvisors.com www.knowledgeadvisors.com23 © KnowledgeAdvisors. All rights reserved
  25. 25. Questions & Answers Jeffrey Berk COO KnowledgeAdvisors #CLOwebinar
  26. 26. Join Our Next CLO Webinar Tuesday, November 13, 2012CLO Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register at www.clomedia.com/eventsJoin the CLO Network: http://network.clomedia.com/ #CLOwebinar
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