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Growing Your Own Leaders: E. & J. Gallo Winery’s Handcrafted Leadership Success

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If a healthy root system lies beneath a vineyard, the stage is set for a robust grape harvest. Likewise, E. & J. Gallo Winery’s culture lies beneath its leadership program, feeding the production of …

If a healthy root system lies beneath a vineyard, the stage is set for a robust grape harvest. Likewise, E. & J. Gallo Winery’s culture lies beneath its leadership program, feeding the production of strong leaders and abundant employee engagement. In this session, you will learn how E. & J. Gallo Winery handcrafted a development program from the inside out, based on its leadership model: envision, enlist, engage and execute. Experience powerful stories shared by top company executives in video vignettes that were created to serve as the seeds of growth for leaders at all levels. The results have been tremendous — engagement surveys continue to climb, and E. & J. Gallo Winery has had one of the strongest years for financial and brand performance in its 77-year history. They were just announced as a finalist for the 2010 CLO Learning In Practice Vanguard Award.

Kristi Marsella, Vice President, Talent Management, E. & J. Gallo Winery

Maryann Billington, Senior Partner, Leadership and Talent Consulting Group, and Global Leader for Executive Education, Korn/Ferry International

Published in: Business, Education

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  • 1. Unleashing Learning: From Strategy to Execution Unleashing Learning: From Strategy to Execution 1
 Growing Your Own Leaders: E. & J. Gallo Winery’s Hand-Crafted Leadership Success
  • 2. CLO Symposium September 27, 2010 Growing Your Own Leaders: E. & J. Gallo Winery’s Hand-Crafted Leadership Success Presented
by

 Maryann
Billington,
Senior
Partner

 Korn/Ferry
Interna6onal
 Special
Guest
 Kris6
Marsella
 Vice
President,
Talent
Management
 E.
&
J.
Gallo
Winery

  • 3. Envision

Enlist

Engage

Execute

 3
 Leadership
Development
–
YOUR
Way
 ▶ “Home
grown”
leadership
development
trend
 ▶ Leaders
teaching
leaders
 ▶ Learning
and
leadership
journeys
 ▶ Developing
the
bench
–
and
growing
roots
 ▶ In
your
own
words
…

  • 4. Envision

Enlist

Engage

Execute

 4
 About
Kris6
Marsella
 ▶ Current
6tle:
Vice
President,
Talent
 Management
 ▶ Joined
Gallo
in
1994
 ▶ Gallo
HR
Generalist,
1998
 ▶ Became
the
leader
of
HR
for
G3
Enterprises,
a
 Gallo
family
owned
company
 ▶ Returned
to
the
Winery
in
2007
as
VP
of
HR

 ▶ Returning
to
G3
as
VP
of
HR
Strategy
and
to
 form
the
G3
Learning
Division
in
January
2011

  • 5. Envision

Enlist

Engage

Execute

 5
 About
E.&J.
Gallo
Winery
 ▶ 4,500
employees
 ▶ Founded
in
1933
 ▶ Largest
family‐owned
winery
in
the
world

  • 6. Envision

Enlist

Engage

Execute

 6
 Engagement
Survey
Results
‐
2007
 Focus
Area:


















































 “My
company
develops
leaders
at
 all
levels
of
the
organiza;on.”

  • 7. Envision

Enlist

Engage

Execute

 7

  • 8. Envision

Enlist

Engage

Execute

 8
 8
 All
Leaders
Need
BOTH
Skill
Sets
 Vice
Presidents
 Directors
 Managers
 Entry
Level

 Supervisors
 TACTICAL
FOCUS
 STRATEGIC
FOCUS
 2009
 2010
 2011
 2012
 2012
 2011
 2010
 2009
 Management
 Fundamentals
 “Entry
Level











 Then
Up”



 Approach

 Leadership
 Fundamentals
 “VP
Level
Then
 Down”
 Approach

  • 9. Envision

Enlist

Engage

Execute

 9
 Gallo
Management
Fundamentals
 ▶  Phase
1:
6‐day
series*
for
entry‐level
managers
(Launched
 2009)
 ▶  Phase
2:
5‐day
series
for
mid‐level
managers
(Launched
2010)
 ▶  Phase
3:
3‐day
series
for
high‐level
managers
(Launching
 2011)
 *This
series
is
now
a
permanent
installment
in
the
Gallo
curriculum,
offered
 quarterly
to
new
hires
or
promoted
supervisors

  • 10. Envision

Enlist

Engage

Execute

 Gallo
Management
Fundamentals
 Supervisory
Series
 ▶ Part
1:
3
Days
 ▶  Gallo
Organiza6on
Structure
 ▶  Fundamentals
of
Inspiring
Teams
and
Seing
Goals
 ▶  Managing
Performance
 ▶  Financial
Basics
 ▶ Part
2:
3
Days
 ▶  Gallo
in
the
Marketplace
 ▶  Conflict
Resolu6on
 ▶  Team
Dynamics
 ▶  Presenta6on
Skills
 ▶  Wine
Educa6on
and
Tas6ngs
 10

  • 11. Envision

Enlist

Engage

Execute

 ▶ Part
1:
2
Days
 ▶  Building
Internal/External
Customer
Partnership
 ▶  Project
Management
Fundamentals
 ▶ Part
2:
3
Days
 ▶  Facilita6on
Skills

 ▶  Problem
Solving
and
Decision
Making
 ▶  Communica6on
Skills
 ▶  Budge6ng
and
Business
Planning
 ▶  Wine
Educa6on
 Gallo
Management
Fundamentals
 Manager
Series
 11

  • 12. Envision

Enlist

Engage

Execute

 ▶ Cross‐func6onal
team
of
managers

 ▶ “What
makes
a
Gallo
employee
successful
in
their
 first
assignment
with
direct
reports?”
 ▶ “What
learning
is
cri6cal
to
the
success
of
Gallo
 mid‐level
managers?”
 ▶ OD
Department
assessed,
designed,
and
tested
 ▶ Gallo
leaders
facilitate,
senior
leaders
host
 12
 Crea6ng
the
GMF
Program

  • 13. Envision

Enlist

Engage

Execute

 ▶ 3‐day
Senior
Leadership
Forum
 ▶ Focused
on
visionary
and
strategic
 leadership
role
of
a
manager
 ▶ Introduced
Gallo
Leadership
 Model
 ▶ Level‐appropriate
explora6on
of
 each
“E”
 ▶ Work
plan
project
to
plan
 applica6on
 13
 Gallo
Leadership
Fundamentals

  • 14. Envision

Enlist

Engage

Execute

 ▶ Created
unique
leadership
model
 ▶ “What
makes
Gallo,
Gallo?”
 ▶ Built
training
framework
 ▶ Engaged
Korn/Ferry
 ▶ Trained
VPs
and
Senior
Directors

 ▶ Trained
VP
facilitators
 ▶ Rolling
out
to
Directors
and
Senior
Managers
 14
 Crea6ng
the
GLF
Program

  • 15. Envision

Enlist

Engage

Execute

 15
 GLF
Program
Objec6ves

 ▶ Share
the
DNA
of
leadership
at
Gallo
through
the
 Gallo
Leadership
Model
 ▶ Develop
leaders
who
teach
as
a
means
of
sharing
 vision,
culture,
and
knowledge
 ▶ Equip
leaders
to
create
posi;ve
change

  • 16. Envision

Enlist

Engage

Execute

 16

  • 17. Envision

Enlist

Engage

Execute

 17
 Mapping
Your
Leadership
Journey
 Big Promotion Divorce Layoff Valedictorian Chose wrong college
  • 18. Envision

Enlist

Engage

Execute

 18
 A
Leader’s
Collec6on
of
Stories…
 ▶ Reveals
their
authen6c
self
 ▶ Reflects
the
peaks
and
valleys
that
define
leadership
 ▶ Demonstrates
how
the
experiences
have
affected
the
 way
they
lead
 ▶ Inspires
reflec6on,
learning,
and
change
on
the
part
 of
the
listener
 ▶ Example…

  • 19. Envision

Enlist

Engage

Execute

 

Video
Clip
 19
 George
Marsden,
VP
&
General
Manager,
 Europe


  • 20. Envision

Enlist

Engage

Execute

 20
 Linking
the
Story
to
the
Model

  • 21. Envision

Enlist

Engage

Execute

 Cold
Media





Warm
Message
 21
 ▶ Used
storytelling
to
convey
compelling
leadership
 lessons

 ▶  “Why
do
you
think
it
is
cri6cal
for
a
Gallo
leader
to
be
able
to:
envision
 future
opportuni6es/develop
long‐las6ng
partnerships/mobilize
the
 people
who
can
make
your
idea
a
reality/out‐execute
the
 compe66on?”
 ▶  “Where/How
did
you
first
learn
that?”
 ▶ Captured
on
video
 ▶ Featuring
video
clips
on‐line
training

 ▶ “Library”
available
on‐line
for
coaching
and
 development
 ▶ Personalizes
and
humanizes
 ▶ Examples…

  • 22. Envision

Enlist

Engage

Execute

 

Video
Clip
 22
 Susan
Hensley,
VP
Strategic
Planning,
PR
&
 Community
Affairs

  • 23. Envision

Enlist

Engage

Execute

 

Video
Clip
 23
 Maq
Gallo,
VP
North
Coast
Opera6ons

  • 24. Envision

Enlist

Engage

Execute

 24
 Leadership
Development
Tools

  • 25. Envision

Enlist

Engage

Execute

 25
 Measurable
Results
 ▶  A
recent
Employee
Engagement
Survey
jumped
13
points
over
 2007
(from
49
to
62)
on
the
ques6on,
“My
company
develops
 leaders
at
all
levels
of
the
organiza6on”
 ▶  All
par6cipants
report
a
deeper
understanding
of
their
cross‐ func6onal
colleagues
in
the
process
 ▶  Par6cipants
described
the
experience
as
“life
changing”
and
a
 high
point
of
their
careers
 ▶  In
2009,
Gallo
experienced
one
of
the
strongest
years
for
 financial
and
brand
performance
in
its
76‐year
history

  • 26. Envision

Enlist

Engage

Execute

 26
 The
Future
 ▶ 2011
 ▶ GLF
Managers’
and
Supervisors’
Version
 ▶ GLF
Senior
Leaders’
Forum
 ▶ GMF
Senior
Series
 ▶ New
GMF
“Deep
Dives”
on
hot
tools
and
topics
 ▶ 2012
 ▶ GLF
training
materials
will
be
available
employees
 at
all
levels,
focused
on
leadership
by
individual
 contributors:
“The
Leader
in
All
of
Us”
 ▶ Video
Library
of
Leadership
Lessons
available








 on‐line

  • 27. Envision

Enlist

Engage

Execute

 27
 The
Big
Ideas
 1.  
Make
line
management
your
design
partner.
 2.  
Build
training
around
your
cultural
strength.
 3.  
Take
6me
to
customize.



 4.  
Let
leaders
teach.

They
may
surprise
you.

 5.  
Leverage
storytelling
(with
purpose).



  • 28. Envision

Enlist

Engage

Execute

 


Stories
from
the
Front
 Stories
from
the
front
 28
 1.
Glenn
 2.
Rene
 3.
Kris6
 4.
Maryann

  • 29. Envision

Enlist

Engage

Execute

 


Audience
Par;cipa;on:
A
Leadership
Point
of
View
 Your
Stories
 29
 1.
Crar
your
story
 2.
Share
your
experience

  • 30. Envision

Enlist

Engage

Execute

 


Q&A
 30

  • 31. Envision

Enlist

Engage

Execute

 A
Toast
to…
 31

  • 32. Unleashing Learning: From Strategy to Execution Unleashing Learning: From Strategy to Execution 32