Lori Williams
Director, Strategy & Enablement
SAP Education
Mal Poulin
Director, Product Strategy
ANCILE Solutions
Engagin...
2
• Effectively engaging your employees can dramatically improve morale and
increase workforce productivity resulting in p...
3
• Streamline communications with real-
time information and accountability
• Engage employees in campaigns and
“drip” me...
4
What best describes the charter of your organization?
• Training
• Learning
• Performance Enablement
• Communications
• ...
5
Value of Employee Engagement
5
Brand
Ambassadors
67% are public advocates
78% recommend org’s products
73% refer network...
6
“People’s attitudes are caused by how they perform, and they determine their
performance. In short, they are both a caus...
7
The Engagement-to-Outcomes Value Chain
Employee
Engagement
Employee
Alignment
Employee
Enablement
Improved
Employee:
Pro...
8
• Engagement
• I understand my role in the organization and our business goals,
and I have the confidence to execute.
• ...
9
What is the most important factor to achieve employee engagement?
• Information sharing
• Performance support
• Just-in-...
10
Workforce Performance
Communication
Environment
Team
Members
Processes
11
“I need to alert employees
to a policy change.”
“I need to alert
employees to an
important policy
change, and ensure
(f...
12
What is your dominant internal business communications platform?
• Email
• Microsoft SharePoint
• Social Media Platform...
13
Getting the right
information
(filtered, relevant,
agnostic)
To the right people
(targeted)
At the right time
(prioriti...
14
• CREATE a new message or link to
online content;
• SEND a prioritized message to key
employees wherever they are;
• TR...
15
Scenario #1
16
Scenario #2
17
Scenario #3
18
What best describes the industry for your organization?
• Manufacturing
• Consulting Services
• Financial Services
• He...
19
Use Case Scenarios – Manufacturing
Sales and
Constituent
Support
Field Sales: provide the latest about
products and all...
20
Use Case Scenarios – Life Sciences and Healthcare
Sales and
Constituent
Support
Call Center Reps – customer and
physici...
21
Sales and
Constituent
Support
Partners and Advisors: provide the
most up-to-the-minute market
updates to provide invest...
22
Use Case Scenarios – Public Services
Sales and
Constituent
Support
Call Center Reps: provide all the
latest information...
23
• ‘It’ (success) is not all about
going live.
• ‘It’ is about staying alive.
Super User Scenario
24
With Ancile uAlign we can now:
1. Track what information is received
and consumed….and understood
2. Reps are able to a...
25
Cautions:
• Don’t over-use the uAlign
channel
• A series of small messages is
better than one giant
communication
• Man...
26
Thank You!
Lori Williams
lori.williams@sap.com
610-661-3545
Mal Poulin
mal.poulin@ancile.com
443-561-3952
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Engaging Employees for Successful Business Outcomes

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Effectively engaging your employees can dramatically improve morale and increase workforce productivity, resulting in profit growth up to three times faster. But how do you effectively engage them in a cost-effective, timely manner that aligns to your organization and doesn’t add burden? Join experts from SAP Education and ANCILE Solutions Inc. to hear about the latest trends in employee engagement and how you can devise a successful strategy to keep your workforce always informed, aligned, engaged and productive.

You’ll also learn about a new cloud-based, mobile corporate communication solution that enables you to rapidly communicate key information and confirm receipt and comprehension. You’ll see how SAP Education uses this new solution and how it can help you:

Streamline communications with real-time information and accountability.
Engage employees in campaigns and “drip” messages to them to enable their work.
Analyze workforce compliance with objective data to assess receipt and grasp of messages.

Published in: Business, Technology
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Engaging Employees for Successful Business Outcomes

  1. 1. Lori Williams Director, Strategy & Enablement SAP Education Mal Poulin Director, Product Strategy ANCILE Solutions Engaging Employees for Successful Business Outcomes
  2. 2. 2 • Effectively engaging your employees can dramatically improve morale and increase workforce productivity resulting in profit growth up to three times faster. But how do you effectively engage them in a cost effective, timely manner that aligns to your organization and doesn’t add burden? • Join experts from SAP Education and ANCILE Solutions, Inc. to hear about the latest trends in employee engagement and how you can devise a successful strategy to keep your workforce always informed, aligned, engaged, and productive. • You’ll also learn about a new cloud-based, mobile corporate communication solution that enables you to rapidly communicate key information and confirm receipt and comprehension. Your Invitation
  3. 3. 3 • Streamline communications with real- time information and accountability • Engage employees in campaigns and “drip” messages to them to enable their work • Analyze workforce compliance with objective data to assess receipt and grasp of messages How to:
  4. 4. 4 What best describes the charter of your organization? • Training • Learning • Performance Enablement • Communications • Compliance • Other Poll #1 - Charter
  5. 5. 5 Value of Employee Engagement 5 Brand Ambassadors 67% are public advocates 78% recommend org’s products 73% refer network connections Business Outcomes Grow profits 3 times faster 12% higher profitability 3.9 times higher EPS 1/5th the safety incidents 40% lower turnover 42% less sick leave Performance & Productivity 57% more effort 38% higher productivity 60% increased creativity ©2013 NextGen Insights, LLC. All rights reserved
  6. 6. 6 “People’s attitudes are caused by how they perform, and they determine their performance. In short, they are both a cause and a consequence of behavior.” Linkage between engagement and performance “Dissatisfaction causes turnover, absenteeism, and positive attitudes toward joining unions. “ “Motivation is caused by the beliefs and attitudes of employees have about what the consequences of good performance will be. When employees feel that they will receive rewards that they value as a result of their performance they are motivated to perform well.” • Edward Lawler III – Quoted on Forbes article dated 4/9/2013 Distinguished Professor of Business & Director of the Center for Effective Organizations in the Marshall School of Business, University of Southern California.
  7. 7. 7 The Engagement-to-Outcomes Value Chain Employee Engagement Employee Alignment Employee Enablement Improved Employee: Productivity Quality Service Innovation Retention Sales Cycles Improved Customer: Satisfaction Retention Loyalty Revenue Growth Increased Profitability & EPS ©2013 NextGen Insights, LLC. All rights reserved
  8. 8. 8 • Engagement • I understand my role in the organization and our business goals, and I have the confidence to execute. • Alignment • I receive regular communications to help me meet corporate objectives and my compliance requirements. • Enablement • I have the training, information, and ongoing performance support to execute my tasks. What Are the Challenges for Today’s Workforce?
  9. 9. 9 What is the most important factor to achieve employee engagement? • Information sharing • Performance support • Just-in-time learning • Management involvement • Communication • Other Poll #2 - Engagement
  10. 10. 10 Workforce Performance Communication Environment Team Members Processes
  11. 11. 11 “I need to alert employees to a policy change.” “I need to alert employees to an important policy change, and ensure (for compliance) that it was read and understood.” “I need to train employees and ensure comprehension.” “I need to gather information from employees.”
  12. 12. 12 What is your dominant internal business communications platform? • Email • Microsoft SharePoint • Social Media Platform • Community Portal • Other Poll #3 – Current State
  13. 13. 13 Getting the right information (filtered, relevant, agnostic) To the right people (targeted) At the right time (prioritized) Wherever (cloud, mobile) Ensuring Comprehension (knowledge check) A New Way with ANCILE uAlign™ Business Lead ! !! 1 2 3 Worker
  14. 14. 14 • CREATE a new message or link to online content; • SEND a prioritized message to key employees wherever they are; • TRACK employees as they consume the message and complete an assessment. • TARGET actions with employees/subscribers • Remediation • Training • Further communication • Direct or restrict employee activity • ENSURE performance compliance. ANCILE uAlign™ With ANCILE uAlign, employees are always informed, always engaged, always productive.
  15. 15. 15 Scenario #1
  16. 16. 16 Scenario #2
  17. 17. 17 Scenario #3
  18. 18. 18 What best describes the industry for your organization? • Manufacturing • Consulting Services • Financial Services • Healthcare • Government • Utilities • Energy • Retail • Other Poll #4 – Industries
  19. 19. 19 Use Case Scenarios – Manufacturing Sales and Constituent Support Field Sales: provide the latest about products and all development roadmap features to facilitate current sales and future budgeting Operations Shipping: provide information about new truck loading procedures to match new delivery routes based on catastrophic weather Enterprise Safety procedures: provide information regarding new safety risks and procedures based on the new plants being opened. Business Cases
  20. 20. 20 Use Case Scenarios – Life Sciences and Healthcare Sales and Constituent Support Call Center Reps – customer and physician support: provide the latest information regarding new drugs to the market and side effects reported Operations Hospital Nurses: provide all information about changes to new equipment for patient care Enterprise New product rollout: provide every employee, contractor, and partner with up-to-date product information in order to respond to market interest Business Cases
  21. 21. 21 Sales and Constituent Support Partners and Advisors: provide the most up-to-the-minute market updates to provide investor guidance Operations Accounting: provide up to date month end close activities calendar and newly implemented procedures. Enterprise Stock market reactions: provide market information and direction for responding to requests for information about investments. Business Cases Use Case Scenarios – Finance
  22. 22. 22 Use Case Scenarios – Public Services Sales and Constituent Support Call Center Reps: provide all the latest information to support constituent questions and needs regarding security within the jurisdiction Operations Utility field engineers: provide details of new policies for connections and testing. Enterprise Organizational updates: provide information about new agency structure and reporting lines in order to ensure reporting and procedural compliance are up to date. Business Cases
  23. 23. 23 • ‘It’ (success) is not all about going live. • ‘It’ is about staying alive. Super User Scenario
  24. 24. 24 With Ancile uAlign we can now: 1. Track what information is received and consumed….and understood 2. Reps are able to access the information from their mobile device when and where they need it 3. Leverage a micro- learning approach – small knowledge nuggets, short videos, etc. 4. Measure sales outcomes correlated to enablement activities 5. Accelerate learning • Train nearly 500,000 people annually on SAP technology • Very diversified portfolio • Offer over 600 courses, numerous technology solutions, and an array of education consulting services • Geographically dispersed sales force • Customers with very unique learning needs SAP Education Field Enablement: • Our charter is to inform and educate our entire customer-facing staff in North America Education • Historically used “one way” methods for enabling the field such as Email notifications, Posts on internal community website, Webinars, E-learning, Live training sessions SAP Education
  25. 25. 25 Cautions: • Don’t over-use the uAlign channel • A series of small messages is better than one giant communication • Management needs to support the approach Lessons Learned Positive observations: • Less is more when you deliver at the point of need • Video is very effective • Metrics drive accountability • The best reps accept new methods
  26. 26. 26 Thank You! Lori Williams lori.williams@sap.com 610-661-3545 Mal Poulin mal.poulin@ancile.com 443-561-3952
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