Driving productivity context aware learning

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The right learning delivered at the right time can have a significant impact on productivity, but when wrong, it can be a costly distraction. Organizations looking to create a competitive advantage have to deliver differentiated solutions to their people. As jobs become more specialized and the workforce increasingly diverse, the time for cookie-cutter learning programs has passed. To really increase the productivity of people in your organization, their experience needs to be personalized — the information and recommendations they receive and the actions they take must all be relevant and helpful.

Context-aware learning combines situational and environmental information with other information to proactively offer enriched, usable content, functions and experiences that are hyper-personalized and relevant to the receiver. By leveraging a broad range of information about an individual, this tailored learning creates significantly greater value.

Join Steve Parker, SPHR, and vice president at SumTotal Systems, the world’s leader in learning and the first provider of context-aware HR technology, to learn how to drive greater impact with your learning programs through context. You’ll learn:

How data drives context, and how to get the right data fast.
Why the right technology is important, and why you don’t have to get rid of what you already have.
How to put people, not process, at the center of your learning programs.

Join us for an exciting webinar on this significant breakthrough in learning delivery and break free from one-size-fits-all learning. With SumTotal, talent is boundless.

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Driving productivity context aware learning

  1. 1. Driving Productivity With Context-Aware Learning 11/14/13 Steve Parker, SPHR Page 1 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  2. 2. About The Presenter Steve Parker, SPHR Steve is a former HR executive and a vice president at SumTotal Systems, where he uses his background and deep understanding of successful HR strategies, processes, and technologies to deliver remarkable results to customers. He has directly helped organizations of all sizes, including numerous small businesses and nearly half of the Fortune 100, achieve better results through their people, and has global experience in every industry. He has redesigned HR processes and technology for some of the world's best places to work, and has led efforts to drive HR solution education and awareness globally. Steve has developed his unique, cross-functional HR perspective from leading several strategic HR functions and initiatives for various organizations throughout his career, including Talent Acquisition, Performance Management & Leadership Development, Talent Management & Succession, and HR Operations. He is a former member of the United States Army Special Operations Command, a Senior Professional in Human Resources (SPHR), a certified Human Capital Strategist (HCS), and sometimes travels the world in search of adventure like Caine from Kung Fu. Page 2 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  3. 3. Agenda ① Why learning is important again ② How to put people, not process, at the center of your talent programs ③ How to deliver content in context ④ How data drives context, and how to get the right data fast without getting rid of what you already have Page 3 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  4. 4. Learning’s Resurgence Page 4 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  5. 5. 66% Of CEOs say the lack of the right skills is their biggest talent challenge Source: Corporate Leadership Council, 2012 Page 5 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  6. 6. 1/5 Report a high negative impact on their ability to meet client needs Source: Manpower, 2013 Page 6 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  7. 7. Learning Drives The Success Of All Talent Processes What learning will help me fill in the gaps in my new role? On-Boarding What new skills, training , or certifications are required? Internal Mobility Goal Setting Who else in the organization should I be working with? Learning What learning activities will most effectively increase my readiness? Succession Planning What specific activities have helped others be successful? Performance Management Development Planning Page 7 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL What should I do to improve my performance in this specific area now?
  8. 8. 2x Organizations with integrated learning and talent systems are twice as likely to have strong business results Source: Bersin By Deloitte, 2012 Page 8 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  9. 9. $8B Annual spend on HCM Software Page 9 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  10. 10. 67% Don’t think HCM software helps them do their jobs better Source: Penn Schoen Berland, 2012 Page 10 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  11. 11. Poll Question What’s the highest level of value you are getting from your talent systems infrastructure today? ① ② ③ ④ Little Or Unclear Automates Important Functions & Processes Provides Cross-Functional Insight Helps People Be Better At Their Jobs & Drives Productivity Page 11 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  12. 12. Talent Management Isn’t Good Enough Page 12 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  13. 13. It’s Time For Talent Expansion TM Page 13 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  14. 14. ROI Increased productivity Improved adoption & engagement Nearly triple the ROI Talent Expansion Talent Management Traditional HCM Core Tracking + Reporting 1980 + Improved UI 2000 + Context & Pervasiveness 2012 Page 14 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  15. 15. USABILITY Most UX = Be easy to use Page 15 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  16. 16. USABILITY SumTotal UX = Be easy to use + CONTEXT Deliver immediate value to the end user Page 16 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL + PERVASIVENESS Be available where & how users already work
  17. 17. 1. Context Similar to Amazon and other consumer technology, the system understands the users profile and what they are trying do and can offer relevant advice and actions to help the user be more effective Page 17 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  18. 18. Page 18 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  19. 19. Page 19 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  20. 20. Page 20 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  21. 21. One size fits all doesn’t work. We thought offthe-shelf was easier, but now companies are realizing that off-the-shelf talent management practices are more difficult to see real results from... Source: Towers Watson Page 21 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  22. 22. 1. 2. Context Similar to Amazon and other consumer technology, the system understands the users profile and what they are trying do and can offer relevant advice and actions to help the user be more effective Pervasiveness Instead of making users come to the system, the system can use “widgets” and mobile capabilities to deliver functionality to the user wherever they are working, even in other, non-SumTotal systems Page 22 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  23. 23. Context-Aware Learning Page 23 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  24. 24. Context-Aware Learning Page 24 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  25. 25. “I could not do my job without it.” Page 25 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  26. 26. Context-Aware Learning Drives The Success Of All Talent Processes Learning & Performance Provide right-time relevant learning and social connections Productivity Talent Acquisition & Succession Create talent pools dynamically and assign targeted development activities Engagement Workforce Management Schedule your best resources based on availability AND capability 200% 40% Promotions 75% Source: Bersin by Deloitte Page 26 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  27. 27. Content In Context Page 27 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  28. 28. 20% Of organizations state learners need to connect with learning resources on a daily basis to effectively perform their job Source: Brandon Hall Group, 2013 Page 28 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  29. 29. 60% of all L&D spending is now spent on “nonclassroom” content and programs Source: Brandon Hall Group, 2013 Page 29 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  30. 30. 3 Emerging Trends In Content Development 1. Integrating social media and social learning into elearning courses
  31. 31. 3 Emerging Trends in Content Development 2. Adding more scenariobased learning
  32. 32. 3 Emerging Trends in Content Development 3. Creating shorter courses
  33. 33. What We Learned from About Content MOOCs Crowd-sourced interaction and feedback often drives more effective learning than rigid pre-developed content
  34. 34. What We Learned from About Content MOOCs Multiple “instructors” and cross-disciplined participants help provide debate and perspective
  35. 35. Mobile Is Taking Over 9 8 # (in billions) 7 6 Population Mobile PC TV 5 4 3 2 1 0 1973 1993 2013 Page 35 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  36. 36. 62% of workers use their own smart phone for work, and this number is expected to rise Source: Brandon Hall Group, 2013 Page 36 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  37. 37. The learning functions’ role isn’t to create programs and courses, it’s to create a learning ecosystem, where people can share content and learn effectively. Source: Brandon Hall Group, 2013 Page 37 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  38. 38. Data Drives Context Page 38 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  39. 39. Page 39 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  40. 40. 75% of organizations use more than three HR systems Source: Forrester Research, 2011 Page 40 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  41. 41. LACK OF A “SINGLE SOURCE OF TRUTH” OF TALENT CRM LMS RECRUITING SUPPLY CHAIN SUCCESSION COMPENSATION CAREER DEV PAYROLL FINANCIAL S PERFORMANCE HIGH COMPLIANCE AND OWNERSHIP COSTS HRIS ERP LACK OF INTEGRATED VISIBILITY AND ANALYTICS Page 41 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL LACK OF INTEGRATED HR PROCESSES
  42. 42. Poll Question Does your organization have a clear view of it’s talent profile? ① We don’t collect information on people’s skills and experiences after they’re hired. ② We have information on people’s skills and experiences, but it is in multiple systems and difficult to access. ③ We have a regular process by which people update their skills and experiences. ④ Executives and managers have real-time access to the talent information they need to make the best decisions. Page 42 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  43. 43. Systems Consolidation Isn’t The Answer Average HR technology consolidation Cost: $6 million Time: 3 years Technology Vendors: “The only way to get information & value is to buy everything from us.” Organizations: “We’ll continue to need multiple systems into the foreseeable future.” Data mapping is 70% of project cost Page 43 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  44. 44. Context-Aware User Experience Portal Talent Learn Master Data Management • Process • Consolidate • Standardize Analytics Widgets Mobile Integrated Talent Expansion Suite Work Virtual Source of Truth • Comprehensive Employee Data elixHR PlatformTM Reporting and Analytics • Extending & Linking HR Data & Processes Insights with Impact • 150+ Connectors • Custom Integrations • Web Services Your Existing Systems & Infrastructure OTHER BUSINESS SYSTEMS CLOUD SYSTEMS CORE HRIS + WORKFORCE ERP/CRM LEGACY TALENT/ 3RD PARTY Page 44 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  45. 45. What They’re Saying “We have a disbursed, highly mobile workforce and a 24x7 operation. Our employees need an intuitive system that works on the variety of devices and browsers they use, and SumTotal is demonstrating that they understand this need and are committed to meeting it.” - Jason Maxwell, US Airways Page 45 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  46. 46. What They’re Saying “Companies looking to take a more embedded, justin-time approach to enabling and engaging the workforce today should give thoughtful consideration to the contextual workforce empowerment capabilities that SumTotal is rolling out.” Christa Degnan Manning, Horses for Sources Page 46 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  47. 47. About SumTotal Page 47 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  48. 48. LEARNING TALENT WORKFORCE PAYROLL & EXPENSE 3,500 Customers | $250M+ Revenue | Nearly 30 Years in HR 45M Users | 17M Cloud Users | 95% Customer Retention Page 48 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  49. 49. SumTotal Is The Leading Independent HR Technology Provider #1 in Learning #3 in Integrated Talent Estimated Global LMS Market Share Bersin, 2012 Integrated Talent Management Management Systems Market Share, Bersin, 2012 Page 49 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  50. 50. Page 50 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  51. 51. Contact  sparker@sumtotalsystems.com  Twitter: @stevenjparker Page 51 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
  52. 52. Thank You Questions? Page 52 Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

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