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A New Wave in Talent Management: Integrated         Performance & Learning   Speaker:     Claire Schooley                S...
A New Wave in Talent Management: Integrated         Performance & Learning                     Kellye Whitney             ...
A New Wave in Talent Management: Integrated Performance & Learning             Claire Schooley             Senior Analyst ...
A New Wave In Talent Management:Integrated Performance & Learning                           August 18, 2011
Our Presenters                                           Claire Schooley                                           Senior ...
Agenda     The Value of Integrated Talent and Learning     Meaning of talent management and what data reveals     Today’s ...
Talent is at the Top of the CEO Agenda    “Growth opportunities, especially in emerging markets,    prompt changes to tale...
Links between talent and learning are morecritical than ever    “With Development Driven Performance, organizations can at...
Two Models of Performance Management8   Saba Confidential   |   © 2011 Saba Software, Inc. All rights reserved.
Agenda     The Value of Integrated Talent and Learning     Meaning of talent management and what data reveals     Today’s ...
Talent and learning must be                                 tightly integrated for best                                 re...
HRM solutions footprint includes strategic andcore capabilitiesSeptember 2010 “HRM Solutions: Traditional Models Clash Wit...
Forecast: Global HRM Market Growth By       Product Category, 2009 To 2014September 2010 “HRM Solutions: Traditional Model...
Forecast: Global HRM Market Growth By     Product Category, 2009 To 2014 (Cont.)             September 2010 “HRM Solutions...
HRM segment analysis shows strong interestSeptember 2010 “HRM Solutions: Traditional Models Clash With Next-Generation Pro...
Vendors offer integrated performance and learning  Vendors come from different heritages        Learning                  ...
Agenda      The Value of Integrated Talent and Learning      Meaning of talent management and what data reveals      Today...
Gen X and Gen Y (Millennials) make up      over half the workforce        Source: Bureau of Labor Statistics, 2010 (http:/...
The latest trends in talent management      The workforce continues to grow in diversity. Within three years       many c...
The latest trends in talent management(cont.)      Mobility allows employees to work from anywhere.       Smartphones, la...
A contrast of generations impacts learning     Millennials (Gen Y)                                                      Ol...
Mobility and user-generated contentvalued by Gen Y      Flexibility in work locations and hours allows remote work as wel...
Collaboration and Web 2.0 create new     learning scenarios (Learning 2.0)                                                ...
A learning program includes formal and informal learning approaches               Source: July 14, 2011, “Informal Learnin...
Profiles facilitate informal discussions24      22     © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited     ...
The future of learning will reflect a true blend     Short online learning                                                ...
Agenda      The Value of Integrated Talent and Learning      Meaning of talent management and what data reveals      Today...
Forrester’s Talent Management Wavereflects the change in the marketplace                                                  ...
Evaluated vendors: product information andselection criteriaMay 2011 “The Forrester Wave™: Talent Management, Q2 201128   ...
Evaluated vendors: product information and selection criteria (cont.)May 2011 “The Forrester Wave™: Talent Management, Q2 ...
The Forrester Wave™: Talent Management:     Performance, Q2 2011      28     © 2011 ForresterSaba Software, Inc. AllReprod...
The Forrester Wave™: Talent Management:     Performance, Q2 2011      29     © 2011 ForresterSaba Software, Inc. AllReprod...
The Forrester Wave™: Talent Management:     Performance, Q2 2011      30     © 2011 ForresterSaba Software, Inc. AllReprod...
The Forrester Wave™: Talent Management:     Performance, Q2 2011      31     © 2011 ForresterSaba Software, Inc. AllReprod...
Wave graphic shows many leaders in     performance      32     © 2011 ForresterSaba Software, Inc. AllReproduction Prohibi...
The Forrester Wave™: Talent Management:Learning, Q2 2011      33     © 2011 ForresterSaba Software, Inc. AllReproduction P...
Vendors are more dispersed in Wave graphicfor learning      34     © 2011 ForresterSaba Software, Inc. AllReproduction Pro...
The Forrester Wave™: Talent Management:Performance And Learning, Q2 201137      35     © 2011 ForresterSaba Software, Inc....
Wave graphic shows strong performers andleaders38      36     © 2011 ForresterSaba Software, Inc. AllReproduction Prohibit...
Challenges in achieving desired business     results      Watch out for application integration and data access       iss...
Challenges exist in implementing talent     management applications     July 2011 “Talent Management Customers Show Solid ...
Agenda      The Value of Integrated Talent and Learning      Meaning of talent management and what data reveals      Today...
Top 5 Things to Look for in a Technology Solution     1. Profile & Competency        Level Unification                    ...
Single Business Centric View43   Saba Confidential   |   © 2011 Saba Software, Inc. All rights reserved.
Social Networking & Feedback Capabilities44   Saba Confidential   |   © 2011 Saba Software, Inc. All rights reserved.
Ability to Assign Formal/Informal Development45   Saba Confidential   |   © 2011 Saba Software, Inc. All rights reserved.
Linked with a real time Development Plan46   Saba Confidential   |   © 2011 Saba Software, Inc. All rights reserved.
Agenda      The Value of Integrated Talent and Learning      Meaning of talent management and what data reveals      Today...
Final thoughts     The workforce is changing and the way we do business is changing.     Watch for these workforce changes...
To Learn More About the ConnectionBetween Performance and Learning…                                                       ...
Q&A50   Saba Confidential   |   © 2011 Saba Software, Inc. All rights reserved.
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A New Wave in Talent Management: Integrated Performance & Learning

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Join Forrester analyst Claire Schooley and Chris Tratar, Saba senior director of product marketing, as they discuss the results of the latest Forrester Talent Management Wave for Q2 2011, which highlights the latest trends in talent management, the latest vendor landscape and the value of integrated performance and learning to organizations like yours. In this webcast you will learn about:
• The latest trends in talent management.
• What the current vendor landscape for talent management looks like.
• How integrated performance and learning creates development-driven performance.
• The value customers are receiving using integrated performance and learning to transform their business results.

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Transcript of "A New Wave in Talent Management: Integrated Performance & Learning"

  1. 1. A New Wave in Talent Management: Integrated Performance & Learning Speaker: Claire Schooley Senior Analyst Forrester Chris Tratar Senior Director of Product Marketing Saba Moderator: Kellye Whitney Managing Editor Talent Management magazine #TMwebinar
  2. 2. A New Wave in Talent Management: Integrated Performance & Learning Kellye Whitney Managing Editor Talent Management magazine #TMwebinar
  3. 3. A New Wave in Talent Management: Integrated Performance & Learning Claire Schooley Senior Analyst Forrester Chris Tratar Senior Director of Product Marketing Saba #TMwebinar
  4. 4. A New Wave In Talent Management:Integrated Performance & Learning August 18, 2011
  5. 5. Our Presenters Claire Schooley Senior Analyst, Forrester Group Chris Tratar Sr. Director, Product Marketing, Talent Management, Saba Software4 Saba Confidential | © 2011 Saba Software, Inc. All rights reserved.
  6. 6. Agenda The Value of Integrated Talent and Learning Meaning of talent management and what data reveals Today’s workers drive workforce trends Vendors’ offerings reflect workforce trends What to look for in a Integrated Performance & Learning Solution Final thoughts and recommendations5 3 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  7. 7. Talent is at the Top of the CEO Agenda “Growth opportunities, especially in emerging markets, prompt changes to talent strategies.”6 Saba Confidential | © 2011 Saba Software, Inc. All rights reserved.
  8. 8. Links between talent and learning are morecritical than ever “With Development Driven Performance, organizations can attain 150% to 200% better productivity and business results compared to using a standard performance appraisals and pay for performance approach involving competitive assessment.” For Individuals For Talent Pools • Better Productivity • Visibility into Competencies • Faster Development • Faster Development • Better Goals Attainment • Faster Ability to Adapt to Change7 Saba Confidential | © 2011 Saba Software, Inc. All rights reserved.
  9. 9. Two Models of Performance Management8 Saba Confidential | © 2011 Saba Software, Inc. All rights reserved.
  10. 10. Agenda The Value of Integrated Talent and Learning Meaning of talent management and what data reveals Today’s workers drive workforce trends Vendors’ offerings reflect workforce trends What to look for in a Integrated Performance & Learning Solution Final thoughts and recommendations9 7 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  11. 11. Talent and learning must be tightly integrated for best results10 8 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  12. 12. HRM solutions footprint includes strategic andcore capabilitiesSeptember 2010 “HRM Solutions: Traditional Models Clash With Next-Generation Processes And Technology”11 9 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  13. 13. Forecast: Global HRM Market Growth By Product Category, 2009 To 2014September 2010 “HRM Solutions: Traditional Models Clash With Next-Generation Processes And Technology” 12 10 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  14. 14. Forecast: Global HRM Market Growth By Product Category, 2009 To 2014 (Cont.) September 2010 “HRM Solutions: Traditional Models Clash With Next-Generation Processes And Technology”13 11 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  15. 15. HRM segment analysis shows strong interestSeptember 2010 “HRM Solutions: Traditional Models Clash With Next-Generation Processes And Technology” 14 12 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  16. 16. Vendors offer integrated performance and learning Vendors come from different heritages Learning Performance Recruiting ERP Cornerstone  Halogen  iCIMS  Oracle OnDemand  SuccessFactors  Silkroad  SAP Saba  Taleo SumTotal Systems 15 13 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  17. 17. Agenda The Value of Integrated Talent and Learning Meaning of talent management and what data reveals Today’s workers drive workforce trends Vendors’ offerings reflect workforce trends What to look for in a Integrated Performance & Learning Solution Final thoughts and recommendations16 14 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  18. 18. Gen X and Gen Y (Millennials) make up over half the workforce Source: Bureau of Labor Statistics, 2010 (http://www.bls.gov/cps/cpsaat3.pdf)17 15 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  19. 19. The latest trends in talent management  The workforce continues to grow in diversity. Within three years many companies will have 50% contingent workers and 50% full time workers  Companies demand automated and consistent processes. Executives are looking for efficiencies and alignment across their global business with one HR environment  Executives want more analytics-driven HR. HR must make decisions based on data and data modeling and operate in a more data- and analytics-rich environment  Strong emphasis placed on accountability across the organization. HR is accountable for employees and their success  SaaS will account for the majority of implementations. SaaS has rapid adoption especially with the diminished impact around security issues.18 16 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  20. 20. The latest trends in talent management(cont.)  Mobility allows employees to work from anywhere. Smartphones, laptops, and tablets enable anywhere communication, learning, administrative work that is transforming the traditional 9 to 5 workday  Informal learning and the “new” mentoring are hot items. This new networking, partnering, and outreach has a social media focus  Strong demand continues to grow for excellent service . Customer support, service level performance, and vendor/customer team operation are critical to success19 17 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  21. 21. A contrast of generations impacts learning Millennials (Gen Y) Older workers Used to receiving information linearly, Like to receive information quickly, thinking about it, and digesting it from multiple sources in real time Like to parallel process and multitask Like to proceed step-by-step and do tasks in order Like to work in peer groups Like individual work Are more learner-centered with teacher as a Are more teacher-centered with teacher as guide. the “sage” Have little tolerance for delays with IT Are happy when the technology works; show systems more patience but also experience frustration Prefer to “construct” their knowledge from Prefer to receive instruction in a logical experiences sequence Tend to be more visual learners Tend to be more text-based learners who are careful observers Are flexible, adaptable, and comfortable with Resist change but find coping strategies uncertainty in a change-driven world20 18 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  22. 22. Mobility and user-generated contentvalued by Gen Y  Flexibility in work locations and hours allows remote work as well as an emphasis on performance results rather than hours in the office.  Integrated technology makes mobility possible.  Gen Y knows technology and user-generated content is not new to them. – Sales train sales at Stanley, Black & Decker – Cheesecake Factory employees teach the best cheesecake plating21 19 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  23. 23. Collaboration and Web 2.0 create new learning scenarios (Learning 2.0) Learning Collaboration Enterprise Web 2.022 20 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  24. 24. A learning program includes formal and informal learning approaches Source: July 14, 2011, “Informal Learning Garners Acceptance As A Legitimate Learning Approach” Forrester report23 21 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  25. 25. Profiles facilitate informal discussions24 22 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  26. 26. The future of learning will reflect a true blend Short online learning Communities of modules of practice Expertise Mentoring location Multimedia and informal learning On-the-job training Collaborative Search groups Classrooms25 23 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  27. 27. Agenda The Value of Integrated Talent and Learning Meaning of talent management and what data reveals Today’s workers drive workforce trends Vendors’ offerings reflect workforce trends What to look for in a Integrated Performance & Learning Solution Final thoughts and recommendations26 24 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  28. 28. Forrester’s Talent Management Wavereflects the change in the marketplace Performance Performance Learning & Learning27 25 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  29. 29. Evaluated vendors: product information andselection criteriaMay 2011 “The Forrester Wave™: Talent Management, Q2 201128 26 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  30. 30. Evaluated vendors: product information and selection criteria (cont.)May 2011 “The Forrester Wave™: Talent Management, Q2 201129 24 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  31. 31. The Forrester Wave™: Talent Management: Performance, Q2 2011 28 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Research, Inc. rights reserved.30 Saba Confidential | © 2011
  32. 32. The Forrester Wave™: Talent Management: Performance, Q2 2011 29 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Research, Inc. rights reserved.31 Saba Confidential | © 2011
  33. 33. The Forrester Wave™: Talent Management: Performance, Q2 2011 30 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Research, Inc. rights reserved.32 Saba Confidential | © 2011
  34. 34. The Forrester Wave™: Talent Management: Performance, Q2 2011 31 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Research, Inc. rights reserved.33 Saba Confidential | © 2011
  35. 35. Wave graphic shows many leaders in performance 32 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Research, Inc. rights reserved.34 Saba Confidential | © 2011
  36. 36. The Forrester Wave™: Talent Management:Learning, Q2 2011 33 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Research, Inc. rights reserved.35 Saba Confidential | © 2011
  37. 37. Vendors are more dispersed in Wave graphicfor learning 34 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Research, Inc. rights reserved.36 Saba Confidential | © 2011
  38. 38. The Forrester Wave™: Talent Management:Performance And Learning, Q2 201137 35 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  39. 39. Wave graphic shows strong performers andleaders38 36 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  40. 40. Challenges in achieving desired business results  Watch out for application integration and data access issues. The greatest challenges are: – Application integration – Employee data access  Expect good vendor support – Most vendors have good technical skills in implementation phase – Most vendors understand organization’s overall business needs  Expect solid business results, but not without a few bumps along the way – Ease of use of applications still a hurdle for vendors – Intuitive interfaces with graphical interface that require little or no training continues to be a challenge39 37 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  41. 41. Challenges exist in implementing talent management applications July 2011 “Talent Management Customers Show Solid Business Results And A Preference For SaaS”40 38 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  42. 42. Agenda The Value of Integrated Talent and Learning Meaning of talent management and what data reveals Today’s workers drive workforce trends Vendors’ offerings reflect workforce trends What to look for in a Integrated Performance & Learning Solution Final thoughts and recommendations41 39 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  43. 43. Top 5 Things to Look for in a Technology Solution 1. Profile & Competency Level Unification Performance Reviews 2. Single, Business Centric Enterprise Social Goals View Networking 3. Social Networking & Feedback Capabilities Online People Compensation Collaboration Profile 4. Ability to Assign Formal and Informal Learning from Goals and Coaching Learning Succession 5. Real-Time, Actionable Workforce Planning Development Plan42 Saba Confidential | © 2011 Saba Software, Inc. All rights reserved.
  44. 44. Single Business Centric View43 Saba Confidential | © 2011 Saba Software, Inc. All rights reserved.
  45. 45. Social Networking & Feedback Capabilities44 Saba Confidential | © 2011 Saba Software, Inc. All rights reserved.
  46. 46. Ability to Assign Formal/Informal Development45 Saba Confidential | © 2011 Saba Software, Inc. All rights reserved.
  47. 47. Linked with a real time Development Plan46 Saba Confidential | © 2011 Saba Software, Inc. All rights reserved.
  48. 48. Agenda The Value of Integrated Talent and Learning Meaning of talent management and what data reveals Today’s workers drive workforce trends Vendors’ offerings reflect workforce trends What to look for in a Integrated Performance & Learning Solution Final thoughts and recommendations47 42 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  49. 49. Final thoughts The workforce is changing and the way we do business is changing. Watch for these workforce changes:  As the job market tries to recover, workforce stability will depend on growth opportunities, development support, and compensation offerings.  Social networking will become a key resource for collaboration and learning.  Leaders will empower employees to innovate.  Performance and learning will be more closely aligned with the business, focusing on results rather than skills and competencies.  HR must articulate the business value of managing talent effectively within a social media environment.48 36 © 2011 ForresterSaba Software, Inc. AllReproduction Prohibited Saba Confidential | © 2011 Research, Inc. rights reserved.
  50. 50. To Learn More About the ConnectionBetween Performance and Learning… Register Today!49 Saba Confidential | © 2011 Saba Software, Inc. All rights reserved.
  51. 51. Q&A50 Saba Confidential | © 2011 Saba Software, Inc. All rights reserved.
  52. 52. Thank You
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