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Employee Engagement Analysis: What Are We Assessing and What Should We Assess?
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Employee Engagement Analysis: What Are We Assessing and What Should We Assess?

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Business leaders need employee engagement data to drive strategic decision making. But, what data do they need, and are they getting it? Human Capital Media (HCM) Advisory Group, the research division …

Business leaders need employee engagement data to drive strategic decision making. But, what data do they need, and are they getting it? Human Capital Media (HCM) Advisory Group, the research division of Talent Management magazine, discovered that 33 percent never assess absenteeism when measuring employee engagement — a critical engagement indicator. This webinar will describe what employment engagement factors organizations are assessing and how they are doing so based upon research by HCM Advisory Group. The presentation will include the 2012 top employee engagement challenges and the future of employee engagement analysis. Join this session to see how you stack up!

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  • 1. Employee Engagement Analysis: What Are We Assessing and What Should We Assess? You can listen to today’s webinar using your computer’s speakers or you may dial into the teleconference. If you would like to join the teleconference, please dial 1.408.600.3600 and enter access code: 927 416 551 # You will be on hold until the seminar begins. #TMwebinar
  • 2. Employee Engagement Analysis: What Are We Assessing and What Should We Assess? Speaker: Stacey L.T. Boyle, Ph.D. Vice President, HCM Advisory Group Human Capital Media Jerry Prochazka Director, HCM Advisory Group Human Capital Media Moderator: Kellye Whitney Managing Editor Talent Management magazine #TMwebinar
  • 3. Tools You Can Use• Q&A – Click on the Q&A icon on your floating toolbar in the bottom right corner. – Type in your question in the space at the bottom. – Click on “Send.” #TMwebinar
  • 4. Tools You Can Use• Polling – Polling question will appear in the “Polling” panel. – Select your response and click on “Submit.” #TMwebinar
  • 5. Frequently Asked Questions1. Will I receive a copy of the slides after the webinar? YES2. Will I receive a copy of the recording after the webinar? YES Please allow up to 2 business days to receive these materials. #TMwebinar
  • 6. Employee Engagement Analysis: What Are We Assessing and What Should We Assess? Kellye Whitney Managing Editor Talent Management magazine #TMwebinar
  • 7. Employee Engagement Analysis: What Are We Assessing and What Should We Assess? Stacey L.T. Boyle, Ph.D. Vice President, HCM Advisory Group Human Capital Media Jerry Prochazka Director, HCM Advisory Group Human Capital Media #TMwebinar
  • 8. Survey Results for Learning Delivery September 2012 Employee Engagement Analysis: What Are We Assessing and What Should We Assess?
  • 9. Stacey Boyle, Ph.D. Vice President, HCM Advisory Group Jerry ProchazkaDirector, HCM Advisory Group
  • 10. Agenda• Deployment• Evaluation and Measures• Disconnects• Generational Engagement• Q&A Interested in benchmarking your organization on this topic? Contact us! http://talentmgt.com/ 9
  • 11. Deployment
  • 12. POLL: Which programs does your organization deploy? (Select all that apply.)• 1Survey Results for Learning Delivery Recognition programs 2 Wellness programs 3 Work-life balance programs (e.g., flexible working) 4 Incentive programs Stretch assignments (employees get a chance to work in different roles or on 5 different projects) September 2012 6 Charity matching programs 7 Benefit programs (specifically for employee engagement) 8 Compensation programs (specifically for employee engagement) 9 Other 10 My company does not have any employee engagement programs
  • 13. Employee Engagement Programs Recognition programs 67% Wellness programs 56% Work-life balance programs 53% Incentive programs 43% Stretch assignments 38% Charity matching programs 31% Benefit programs 20% Compensation programs 19% Other 12% None 12%
  • 14. Measurement
  • 15. POLL: Which of the following does yourorganization MEASURE? (Select all that apply.) 1 Opportunity to grow and improve skills 2 Overall job satisfaction 3 Confidence in organization’s senior leaders 4 Excitement about one’s work September 2012 5 Co-worker attitude and effort 6 Confidence in the organization’s future 7 Work-life balance 8 Satisfaction with recognition programs 9 Workplace safety 10 My organization does not evaluate employee engagement
  • 16. Measuring employee engagement Opportunity to grow and improve skills 64% Overall job satisfaction 63%Confidence in organization’s senior leaders 52% Excitement about one’s work 52% Co-worker attitude and effort 46% Confidence in the organization’s future 44% Work-life balance 40% Satisfaction with recognition programs 33% Workplace safety 25% None 20% Other 8%
  • 17. Measuring Employee Engagement Effectiveness Employee retention 73% Individual performance 57% Team performance 47% Customer satisfaction 45% Productivity 44% Service quality 41% Absenteeism 36% Profit 23% Customer loyalty 20%Sustainable revenue growth 18% Increased market share 13% Other 13%
  • 18. Measuring Engagement ImpactAnswer Options Weekly Monthly Quarterly Yearly NeverAbsenteeism 7% 11% 11% 20% 33%Customer loyalty 3% 11% 14% 19% 33% Survey Results for Learning Delivery 6% 14% 18%Customer satisfaction 25% 24%Employee retention 2% 16% 20% 37% 18% September 2012Individual performance 6% 8% 16% 45% 18%Market share 2% 5% 12% 14% 39%Productivity 10% 16% 14% 20% 27%Profit 3% 17% 15% 15% 30%Revenue growth 3% 16% 16% 15% 31%Service quality 9% 18% 16% 17% 28%Team performance 8% 13% 16% 22% 30%Other 0% 3% 1% 8% 59%
  • 19. Disconnects
  • 20. DisconnectsWhich of the following employee engagement programs does your organization deploy?(Select all that apply.)Answer Options Response PercentRecognition programs 67% Survey Results for Learning DeliveryWellness programs 56%Work-life balance programs (e.g., flexible working) 53%Which of the following values and behaviors do you evaluate when you measureemployee engagement? ResponseAnswer Options PercentWork-life balance 40%Satisfaction with recognition programs 33%Workplace safety 25%
  • 21. Disconnects• Fifty-six percent of responding organizations deployed employee wellness programs.• Less than 1 percent stated that they measure or evaluate the effectiveness of those programs!
  • 22. Wellness programs• Is it about absenteeism? – 60 % of organizations revealed that they do not report employee engagement’s impact on absenteeism.• How does having a robust wellness culture, where employees connect their own health and wellness to their job, impact employee engagement?
  • 23. Reporting Demographics
  • 24. POLL: Do you report engagement by the following demographics? (Select all that apply.) Do you report engagement by the following demographics? (Select all that apply.) 1 We do not report engagement by any demographic Survey Results for Learning Delivery 2 generation/age September 2012 3 gender 4 department/division 5 Other
  • 25. Reporting engagement by demographics We do not reportengagement by any 51% demographicdepartment/division 45% gender 14% generation/age 14% Other 11%
  • 26. Generational Engagement
  • 27. Generational Engagement • Will all generations of workers be affected by the same factors when measuring employee engagement? • Does your organization customize its engagement programs and the metrics it uses to evaluate effectiveness by workforce generation?
  • 28. Generational Engagement
  • 29. Thank You! @sboyle @hcmjerrysboyle@mediatecpub.comjerryp@mediatecpub.com
  • 30. Join Our Next TM WebinarCreating a Top 100 Workplace Through Constructive Leadership and Culture Tuesday, May 1, 2012 • TM Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for upcoming TM Webinars at www.talentmgt.com/events Join the Talent Management magazine Network http://network.talentmgt.com/ #TMwebinar

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