10 Tips to Engage Your Virtual Audience


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Do you feel that your learning events, webcasts or other virtual training initiatives are flat and not as interactive as they should be? Are you getting the results you want from your virtual training? Find out the secrets to effective engagement and continual interaction by utilizing the hidden opportunities within virtual training sessions and environments. In this interactive webcast, you will learn how to:
• Constantly interact with your learners to keep them engaged.
• Promote your training sessions.
• Connect with your audience before and after the learning session to build maximum value.
• Break up your live sessions into bite-sized learning nuggets.
• Understand and apply best practices to check your audience’s interest so you can target and customize your message right as it is happening.

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10 Tips to Engage Your Virtual Audience

  1. 1. Agenda-  Introductions-  Conduct a poll-  Introduce the “Ten Tips”-  Virtual Learning Trends and Walkthrough-  Best Practices: How to constantly interact withyour learners to keep them engaged-  Q & A #CLOwebinar
  2. 2. IntroductionPurpose Present thoughts, ideas and experiences on the possibilities that exist for effective Virtual Learning Process – Review history and current Virtual Learning assumptions – Outline approaches for driving an effective Virtual Learning solution – Share relevant techniques and examples for increasing capabilities to create and deliver effective Virtual Learning solutions Payoff Increased awareness of how you can leverage Virtual Learning and ensure transfer & application which lead to results
  3. 3. Ten Tips To Keep Your Audience Engaged1. Create short sections for digestible “learning nuggets”2. Pre classroom content and or quizzes3. Q&A early and often, not just at the end4. Ask questions and hand over the virtual controls5. Leverage the annotation tools6. Quick knowledge checks (via polls or surveys)7. Video8. Guest presenters9. Create a “place” for learner engagement before and after thesession10. Back end collaboration (e.g. Twitter and chat) #CLOwebinar
  4. 4. What have we learned? How Have We Evolved? Individuals Participants working working in alone, “home interacting teams” with content applying and on the practicing as computer if face to screen Use of Recorded face! Virtual Interactive Learning webcasts and VideoDiscs podcasts Offerings1980 2011 Extended/Blended Webinars Learning Offerings Individuals Facilitators learning of introducing class Participants new content content in and managers and holding advance of receiving review facilitated information pre/ sessions with sessions post session class participants
  5. 5. Learning Platforms Not All Web-Delivered Experiences Are the Same§  A Webcast is a broadcast: 1 – 100 or more; limited interaction§  A Webinar is a presentation: 1 – a smaller group; imparts knowledge, information, etc.§  Virtual Learning: 1 – small group; a learning experience that teaches new skills and behaviorsIn the past, these were all viewed as the same
  6. 6. Apply Learning – Change Behavior Examples: WHEN TO USE: s a ssroom r tual Cl When it is important to simulate a Vi small classroom setting for immediate application of skills and practiceFacilitator-led Virtual Classroom Sessions •  Audio Breakout Rooms – for practice,for Small Groups and sharing questions/information with•  For purposes of: a team and colleagues +  Learning new information and •  Group Chat – Discuss consequences skills of the learning +  Applying learning to current work •  Polling - For group and self awareness +  Determining action to follow from •  Video – To share wrong way and right session way +  Changing behavior •  Results Oriented Commitment with planned follow-upResulting in: Similar outcomes of Face-to-Face Learning
  7. 7. Experience shows thatgiven the right content and learning design,it is possible to achieve learning outcomes with virtual learning that are equal to and maybe better than traditional classroom delivery.
  8. 8. Advances in interactive technology, Faster—more interactive, Greater ability to do applicationGeneration 3 • Interactive Generation 2 whiteboards • Monitoring of participants • Breakout rooms Generation 1 • Streaming video • Quick polls Use of Slides
  9. 9. Design The SolutionDesign to Leverage Generation 3Mindset and Technology§  The learning is a process, not an event – Design for “white space” as well as the interactive experience –  Not optional—integral –  Use real situations instead of “non-real” case studies – Learning to support usage, NOT usage to support learning –  Critical as you cut down time from ILT sessions§  Use the learning technology with clear intent; all activity is integral to the design flow and purpose§  Know which kinds of activities will best achieve a particular learning objective
  10. 10. Interaction vs. EngagementFrom a design perspective:§  Interaction without a learning objective—is just interaction§  Interaction toward a learning objective—is engagement
  11. 11. Purposeful Interactions
  12. 12. Virtual Delivery: The Solution Use a video camFor the participants. . .§  Keep learners active§  Encourage individual input and participation§  Use digital storytelling with images§  Net out key learning points and expectations§  Engage in real-world scenarios§  Comprehension Checks§  Use of video, polling and gaming§  Set up environment to self-police and keep participants on their toes 12
  13. 13. Impact of Transfer Designs on Outcomes Virtual Learning Program Impact on Skill and Performance Improvement 29% Skill 13% 22% Performance 11% 0% 10% 20% 30% Training Alone Training plus Transfer DesignPercent of participants “strongly agreeing” that the program had a positive impact 13
  14. 14. Supporting the Virtual Learning ExperienceThe Learning Transfer Model Learner ReadinessOrganizational Objectives Motivation to Motivation Learning Self Efficacy Learn to use Strategy -  Organizational Results - Job Performance Impact Assess Prepare Learn Sustain -  Behavioral Gaps - Goal Setting -  Experiential -  Usage Review -  Expectations -  Modeling -  Applications Job Organizational Manager Work Relevance Alignment Support Environment Organizational Characteristics
  15. 15. Pre-Learning ExampleLearner Message Manager Message LEADING THE SALESFORCE Prepare your people for the learning. One or more of your people will attend The Counselor Click here to see a full-size image Salesperson seminar in approximately two weeks. It is of what your people received. time for you to begin supporting the learning process. Salesperson E-mail on Web Your people just received the e-mail pictured at the left. The e-mail gives them a pre-seminar assignment. Click here to download some useful text for your message to You can help by sending them an e-mail to support their your people. learning and inviting them to meet with you to discuss Sample E-mail Text their completed assignment. The link at the left gives you some sample text to compose your message. 15
  16. 16. Reinforcement/Sustainability Tools and Follow-upReinforcement Emails Follow-up Best Practice Webinars Application Tools Linked to the Programs/Processes
  17. 17. Thank you!Celeste MosbyRegional VP, Life SciencesWilson Learning Corporation609.397.7037celeste_mosby@wilsonlearning.comBen ChodorSVP, Streaming & Virtual EventsInterCall212.909.2550bchodor@s57.com