Emotional Intelligence is the ability of an individual to deal successfully with other people , to manage one’s self, motivate other people, understand one's own feelings and appropriately respond to the everyday environment
Emotional Intelligence explains why in spite of equal intellectual capacity, educational background, training or experience some people excel while others of same caliber and high educational degree lag behind.
Emotional Intelligence is the dimension of intelligence responsible for our ability to manage ourselves and our relationship with others.
The stress of trying to lead and satisfy so many people's changing needs and expectations can be overwhelming, to say nothing of the demands from upper management. Being both firm and caring at the same time causes many to feel inadequate for the role..
85 % percent of turnover is reportedly due to an inadequate relationship between the employee and their direct supervisor
Enhancing EI skills enables Supervisors and Managers to regulate their emotions and motivate themselves more effectively – allowing them to manage their own emotional turmoil effectively and demonstrate compassion and empathy for their employees. EQ & Managers
Upon graduating from college, Debra believed that if she worked hard, she would achieve her career success goals She racked up a list of accomplishments However, just two years into her career she was fired. Example to illustrate how EQ can positively or negatively impact one's career and the organization:
Example to illustrate how EQ can positively or negatively impact one's career and the organization:
Debra Benton reports in her book, Lions Don't Need to Roar , "I was stunned ... college courses had not addressed the importance of people skills or being a team player. That lack of knowledge cost me my job." She thought work was all about producing results. While working with an outplacement firm, Debra met other high producers who had lost their jobs for the same reason.
That lack of people management cost her job
The number one-factor that sets high-powered professionals apart from the pack is a high level of emotional intelligence, compassion and energy to function in a team environment Debra soon learned that shooting stars have a short life cycle if they are unable to relate to and understand others.
People derail because of classic emotional failings, not the lack of technical skills –Developing emotional intelligence can help companies generate productive & profitable outcome. The manager who knows how to stay motivated under stress , motivate others, navigate complex interpersonal relationships, inspire others and build teams who is an unchallenged expert on a product or service will get superior results
Suppose that the morning of a big presentation you have a fight with any of your family member. Not a big argument—maybe just one of those unnerving spats about who forgot to pick up the dry cleaning—so your morning doesn’t get off on the right foot. Then you car is punctured upping your stress level a bit more. When you arrive at work, there’s a problem with the elevators, causing more delay. Arriving at the conference room for your presentation, you find that the sound system doesn’t work and the caterer hasn’t shown up with refreshments. Your junior associate—who was supposed to call the caterer—bears the brunt of your anger that has been building since you left the house. An Example of EQ
Working with people means working with Emotions
Working at a common place, emotions will play a role.
Don’t bring your personal problems
CONSEQUENCES Rage in the workplace Relationship Problems
YES. You can develop your EQ by upgrading your emotional skills. The popular thinking that EQ is entirely inherited is incorrect. Emotional Intelligence is not fixed at birth. There is no emotional intelligence genes as such that we know of today. It is something one has learned.
Children are not born with social skills; they must learn them. If children are not born with social and emotional skills… WHAT CAN EDUCATORS DO TO STIMULATE THESE SKILLS IN THE CHILDREN IN OUR SETTING?
EDUCATING THE HEART IS AS IMPORTANT AS EDUCATING THE MIND
EACH MORNING HAVE A COMMUNITY/FEELING CIRCLE-how do you feel and why?
READ STORIES TO EMPHASIZE THE TOOLS
TELL YOUR OWN STORIES TO ENHANCE THE TOOLS
CHILDREN ROLE PLAY CHARACTERS IN THE STORIES
USE MUSIC TO BUILD SELF-ESTEEM, ENHANCE EXPRESSION, STIMULATE LISTENING
A study of 80 Ph.D.’s by EQ Consortium A study of 80 Ph.D.’s in science who underwent a battery of personality tests, IQ tests, and interviews in the 1950s when they were graduate students at Berkeley. Forty years later, when they were in their early seventies, they were tracked down and estimates were made of their success based on resumes, evaluations by experts in their own fields, and sources like American Men and Women of Science. It turned out that social and emotional abilities were four times more important than IQ in establishing professional success and prestige . (EQ CONSORTIUM)
Judiciary, Administration, Information Technology, Medicine, Banking, Engineering, Accountancy, Nursing
(DALIP SINGH 2002)
What is Training in EI Worth? Increases retention. Decreases absenteeism. Increases overall organizational growth. Could increase production as much as 20%
If we knew nothing about a store except that employee attitudes had improved 5%, we could predict that its revenue would rise .5% above what it otherwise would have been. --Sears executive, Harvard Business Review, January, 1998
A one-day seminar won’t do it. Unlearn old habits