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Predictive Performance Management Solutionv.pdf
 

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    Predictive Performance Management Solutionv.pdf Predictive Performance Management Solutionv.pdf Presentation Transcript

    • Predictive Performance Management System(PM 2.0) Balanced Scorecard Vision Mission Value Strategy Financial Intelligence People Budgeting Customer intelligence Forecasting Intelligence Consolidation Activity based Management Process Sales Purchase MFG Intelligence Predictive Analytic Platform+Multi Dimension Database Platform © 2011 All rights reserved 4
    • Evolution of Performance Management Predictive PM 1.0 PM 2.0 Analytic Financial OperationalIntelligence PM 2.0 Intelligence Process Customer People intelligence intelligence intelligence © 2011 All rights reserved 5
    • Closed Loop Performance Management Develop the strategy Plan the strategy • Mission,values,vision • Strategy map/themes • Strategic analysis • Measures/Targets • Strategy formulatoin • Initiatives portfolios • Funding/STRATEX Strategy Plan Test and Adapt Performance Measure • Strategy map Align the Organization • Profitability analysis • Balanced Scorecard • Strategy correlations • STRATEX • Business units • Emerging Strategies • Support units • Employees Performance Results Measure Operating Plan • Dashboards Monitor and Learn • Sales forecast Plan operations • Resource requirement • Strategy reviews • Budgets • Key process improvement • Operating reviews • Sales planning Results • Resource capacity plan • Budgeting Execution Process InitiativesSource: Robert S. Kaplan ,Execution Premium © 2011 All rights reserved 6
    • Balanced Scorecard - Rolling View KPI • Relative KPI • Reliable Key Leading Indicator(KLI) • Rolling view looking forward Visual • Sparkline to show trend • Red Traffic light to focus © 2011 All rights reserved 7
    • Balanced Scorecard - Actionable Data From Predictive Model Actionable Data • Link From Summary data to detail actionable top 20 possible to churn important client Predictive Model • Actionable data come from reliable predictive model © 2011 All rights reserved 8
    • Reliable Dynamic Rolling ForecastLet’s focus on the most import number to forecast: Sales Biased Sandbagged Judgment Predictive Model Reliable Trustable Judgment © 2011 All rights reserved 9
    • Expense Management – Avoid budget dilemma We should spend up Budget Item Target to 21,999 before Marketing 22,000 year end, otherwise next year9 Expense How can we improve Budget Item Target campaign profitability, can Revenue >=5.3 response model help? /Marketing Expense Predictive Relative KPI Model © 2011 All rights reserved 10
    • Customer Intelligence: Life Cycle Customer Value Management Established Former Prospect Responder Customer Customer High Value Voluntary Churn Target New High Responder Market Customer Potential Forced Low Churn ValueSource: Michael J. A. Berry, Mastering Data Mining: The Art and Science of Customer Relationship Management © 2011 All rights reserved 11