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Management of change may draw great lessons from the management of inflation.

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- 1. Ali Anani
- 2. One route from A to BA B
- 3. A 2nd route from A to B B A
- 4. A 2nd route from A to B B A Tarzan jump is invariably unlikely
- 5. A 2nd route from A to B B A C A will go downhill to C before eventually moving up to B
- 6. A 2nd route from A to B B AThe journeyfrom A to Cand then C toB is full withemotional C A will go downhill tochanges C before eventually moving up to B
- 7. The Emotional Journey of Change Emotions Emotions Shock Denial Excitement Anger Hope Guilt Acceptance Understanding Depression
- 8. The Emotional Journey of Change Emotions Emotions Shock Denial Excitement Anger Hope Guilt Acceptance Depression Understanding Inspect the trough of the curve. What do you notice?
- 9. You notice that a verystrong negative emotion(depression) is adjacentto a mild positiveemotion (understandingon a trough
- 10. This proximity leads to highunpredictability for any change inone emotion will affect the otherin a highly complex way. This leadsto chaos. Depression Understanding
- 11. Change is linked toexpectations
- 12. This inspiresthe borrowing an idea from long-runPhillips Curve
- 13. http://tutor2u.net/economics/presentations/a2economics/macro/PhillipsCurveNAIRU/default.html
- 14. Without getting into details, when opposites areadjacent to each other a stabilizing line willencounter chaos Positive Negative Sensitive to minor changes Stabilizing Line
- 15. The fixed line is extensible tomany systems that are affectedby expectation. This line isNOT limited to the PhillipsCurve only
- 16. Changes are linked to expectations. This is same as expectations of inflation Inflation Unemployment Positive Negative Stabilizing Positive feedback loopNegative Linefeedback loop Highest LowestNegative -ve Positive +veexpectation expectation Negative Positive attitude to attitude to Change Change
- 17. Expectation Curve The theory is pretty simple: the higher your expectations of a thing, the deeper your dissatisfaction/disillusionm ent when experiencing the thing itself http://doug-johnson.squarespace.com/blue- skunk-blog/2008/4/26/disillusionment- curve.html
- 18. I accepted under pressure a part-time job as alecturer in a A story to illustrate this point private university further¨ I gave the first open book exam. I still rememberhow students reacted in disbelief of the new realitythat they could harmlessly open a book during anexam¨ All students, except for two, finished the two-hourexam in one hour¨ The two remaining students complained that timewas not enough
- 19. The students reported to other teaching staff howthey had two hours to solve such an easy exam andwere allowed to open books on top of that¨ The staff accused me of giving an easy exam sothat students would enroll in my class¨ I corrected the exam and the class average was 16out of 30¨ The staff who complained about me alluring thestudents to enroll in my classes had a different view(guess it)
- 20. This time they warned me of the forthcoming troublethat students had high expectation and that theypay high fees and therefore would revolt againstme¨ I challenged them if one student would complain.The trick was to manage the students’ expectations¨ As I went in the class I asked each student toestimate his mark. The class average was 23 out 30
- 21. I went on to tell the students that I was goingto solve the exam first¨ The realization of the students that theexam was within their domain and that theydid not give enough serious thinking to theexam grew as I went on solving it¨ Having finished solving the exam, I asked tostudents to reevaluate their possible grades¨ The average dropped to 12 out of 30
- 22. I distributed the exam papers and not a singlecomplaint was made¨ The students expected an average of 12 andthey got 16. That exceeded their expectations.Had I distributed the papers when theiraverage expectation was 23 I would have runinto trouble
- 23. The dissatisfaction/disillusionment curve explains my storyvery well
- 24. http://www.siia.net/index.php?option=com_content&view=article&id=1003:vision-from-the-top-2012-david-lloyd-intelliresponse&catid=161:software-articles&Itemid=1073End of exam Declining expectations post exam Waked up to the tricks of exams Improved Chaos results in Exam subsequent trigger exams My students example falls into this shape Low expectation, that raised the bar to the top of the curve
- 25. Greed escalates. Taming the expectations of students tamed also their greed for even higher grades in future exams. Tomorrow’s Today’s expectationsexpectation Stabilizing Line s Of expectations Sensitive to minor changes
- 26. Tomorrow’s expectations arebased on todays resultsLower the results of today so thatyou may tame the results oftomorrow
- 27. We need to add the stability line This way we may manage change leaning upon the experiences we gained from trying to manage/mismanage inflation

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Thanks Sally for writing a great post on expectations, in which you embed the presentation.

Here is the link for interested readers

http://flatchat.wordpress.com/2012/08/21/matching-expectations/

Yes, I agree Sally this is a tough topic as evidenced by the effort the presentation took me to write. I also agree that the comments enriched this presentation to the extent I would have styled and structured it differently only if I had access to the comments before I wrote the presentation.I am in a position like somebody is chasing his shadow.

I appreciate your comment and willingness to cover it in your blog if you may relay it to teaching technology. After all, technology affects our expectations. The question is how students and teachers expectations are affected by technology? Online exams and interactive materials are just to examples that influence the two sides of the equation. Thanks, Sally for your honest evaluation.