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Extend the Five- Whys to Eight- Whys! Why?,[object Object],Ali Anani,[object Object]
Before,[object Object],A previous publication of mine on “Consultative Selling and Customers’ Needs Identification” triggered quite some interest.  A subsequent presentation on “Emotions in Action” gave further support to the first presentation. Out of no where a question jumped into my head.,[object Object]
The Origin of the Question,[object Object],The five basic needs of humans as proposed by Maslow were extended to eight needs. This was done to accommodate the eight- wave structure of stock prices. Human actions, as Anani envisaged in the consultative selling presentation, composed of five waves followed by three corrective actions of refining human needs.,[object Object]
The Probing Question,[object Object],Why not then extend the five- why questions to an eight- structured why questions? This will allow greater consistency of standardizing human behavior (if it is!) ,[object Object],Five questions and not eight?,[object Object]
The Probing Question- 2,[object Object],Is there any problem with asking only five questions?,[object Object],Five questions Problems,[object Object]
Before Answering a quick Reminder of the Five- Whys Technique,[object Object],The Five –Whys technique is used to ensure that you are analyzing a root cause problem and not only a symptom of a greater issue. By repeating “why” five times, the nature of the problem and its solution becomes clear. ,[object Object],We want to reach the core of the problem and not its covering layers,[object Object]
Problems with the Five- Whys Technique,[object Object],First, using 5 Whys doesn’t always lead to root cause identification when the cause is unknown,[object Object],The success of 5 Whys is to some degree contingent upon the skill with which the method is applied,[object Object],The method isn’t necessarily repeatable,[object Object],For an excellent reference see Stewart Anderson on the “Root Cause Analysis: Addressing Some Limitations of the 5 Whys”,[object Object]
But There is another Factor Missing?,[object Object]
Let us Get a Clue,[object Object],The core problem here is with the parents,[object Object]
Let us Get a Clue- 2,[object Object],The core problem here is with the parents,[object Object]
What is Missing,[object Object],The five whys uses a logical approach. The answers given are logical. But what about emotional intelligence that moves work, relations and contributes up to 67% of our success,[object Object]
The Emotional Intelligence (EI)Quadrant,[object Object],Let me introduce this new quadrant,[object Object],Why?,[object Object],This is the goal,[object Object],High EI competency,[object Object],Good for solving pure technical problems,[object Object],Expected outcome,[object Object],Low EI competency,[object Object],Low quality solution,[object Object],High quality solution,[object Object]
The EI Quadrant- 2,[object Object],The inspection of the why section of the quadrant shows a case in which we have  low quality solution even though we have high EI,[object Object],Have we over-emphasized the role of EI in this case?,[object Object]
The EI Quadrant- 3,[object Object],The yellow quadrant is the quadrant that combines high EI with high quality solutions,[object Object],In these cases we need to involve emotions intelligently to arrive at such good solutions. This is only possible if the why questions we ask covers the EI territory.,[object Object]
The Conclusion,[object Object],We may need to expand the five- Whys to Eight- Whys to correct for missing the emotional factors.,[object Object],This is analogous to extending the five basic human needs into eight, as I proposed before.,[object Object]

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