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Extend the five whys to eight- whys! why

by Ali Anani

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This presentation proposes extending the five whys tool into an eight whys. This is to allow for the inclusion of emotional factors that the logical five whys approach normally ignores. A new quadrant ...

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Extend the five whys to eight- whys! why Presentation Transcript

Extend the Five- Whys to Eight- Whys! Why?
Ali Anani

Before
A previous publication of mine on “Consultative Selling and Customers’ Needs Identification” triggered quite some interest. A subsequent presentation on “Emotions in Action” gave further support to the first presentation. Out of no where a question jumped into my head.

The Origin of the Question
The five basic needs of humans as proposed by Maslow were extended to eight needs. This was done to accommodate the eight- wave structure of stock prices. Human actions, as Anani envisaged in the consultative selling presentation, composed of five waves followed by three corrective actions of refining human needs.

The Probing Question
Why not then extend the five- why questions to an eight- structured why questions? This will allow greater consistency of standardizing human behavior (if it is!)
Five questions and not eight?

The Probing Question- 2
Is there any problem with asking only five questions?
Five questions Problems

Before Answering a quick Reminder of the Five- Whys Technique
The Five –Whys technique is used to ensure that you are analyzing a root cause problem and not only a symptom of a greater issue. By repeating “why” five times, the nature of the problem and its solution becomes clear.
We want to reach the core of the problem and not its covering layers

Problems with the Five- Whys Technique
First, using 5 Whys doesn’t always lead to root cause identification when the cause is unknown
The success of 5 Whys is to some degree contingent upon the skill with which the method is applied
The method isn’t necessarily repeatable
For an excellent reference see Stewart Anderson on the “Root Cause Analysis: Addressing Some Limitations of the 5 Whys”

But There is another Factor Missing?

Let us Get a Clue
The core problem here is with the parents

Let us Get a Clue- 2
The core problem here is with the parents

What is Missing
The five whys uses a logical approach. The answers given are logical. But what about emotional intelligence that moves work, relations and contributes up to 67% of our success

The Emotional Intelligence (EI)Quadrant
Let me introduce this new quadrant
Why?
This is the goal
High EI competency
Good for solving pure technical problems
Expected outcome
Low EI competency
Low quality solution
High quality solution

The EI Quadrant- 2
The inspection of the why section of the quadrant shows a case in which we have low quality solution even though we have high EI
Have we over-emphasized the role of EI in this case?

The EI Quadrant- 3
The yellow quadrant is the quadrant that combines high EI with high quality solutions
In these cases we need to involve emotions intelligently to arrive at such good solutions. This is only possible if the why questions we ask covers the EI territory.

The Conclusion
We may need to expand the five- Whys to Eight- Whys to correct for missing the emotional factors.
This is analogous to extending the five basic human needs into eight, as I proposed before.

Ali Anani, Managing Partner at Phenomena Communications Thiagarajan, I thank you for your precise comment. In fact, you read my mind as I have almost finished writing a presentation on linkages between titles of presentations and their views. A title that is sort of number game apparently draws less views. I am talking about emotional titles- views relationship. 2 years ago

Are you sure you want to

Thiagarajan Sivasankaran, Consultant/Training/Placement at Advesh Consultancy Services Very appealing. It sounded a number game when I saw the Title of your presentation. But, linkage to EI is a great thought.Looking forward to see more input from you on this subject

T Sivasankaran 2 years ago

Ali Anani, Managing Partner at Phenomena Communications Dear Sally, You captured the essence of my presentation. Honestly, having read your comments twice I find that you expressed my thoughts better than I did. I am preparing a presentation on emotional intelligence in response to your solid and inspirational comment. Many thanks, indeed 2 years ago

Cathy Woods, Educator at Secondary School I cannot believe you were going to throw this out!!! Bad thought. So why were you thinking of throwing this out? Apply your theories to solve this. My hunch is that you would like to now show this in a more dynamic way because you have thought and learned more since you first created this. So, make a new version. Emotional intelligence indeed has to be incorporated into the why approach and more along the lines of what were you thinking at the time and what do you think were the contributing factors to this ? Once you have done the whys you have to disengage the brain and create and emotional link with the situation ...sometimes to assess the risk factors. And then there is the philosophical answer to why...why not? Maslow's hierarchy of needs simplifies an analysis of any situation and then your model takes that further, the whys help to establish root causes...but the EI stuff is where it is all happening and must be considered. Great presentation for promoting thought and creating a tool for dealing with 'issues'. 2 years ago

Ali Anani, Managing Partner at Phenomena Communications Hello Bas, you touched upon a great point, which is ' Sometimes people step sideways onto the same level and not going deeper to the next cause'. This is precisely why I extend the five five into eight whys (BTY: they are both Fibonacci numbers). Like investors correct their emotions, we need to correct our Whys by extending them from 5 Whys to 8 Whys. 2 years ago

Bas de Baar, Story Wrangler at 12Twelve12 Ali, this is a fabulous concept I fully agree to. Well done! Taking all research and theories in consideration you make a strong case to ask 8 questions. But they should be the right questions ... although they are just ' why'. Sometimes people step sideways onto the same level and not going deeper to the next cause. This presentation provides a strong framework for practitioners to ensure you are deepening the insights and not just widening it. Bravo. 2 years ago

Ali Anani, Managing Partner at Phenomena Communications Hello Christa, your idea is extremely valuable. I agree fully with you. In fact, strength comes from within SELF. This does not negate that whether self or groups interact in 5+3 wave forms. 3 and 5 are what we call Fibonacci numbers. You find these numbers everywhere. The movement of emotion goes in this fashion as I have explained in several previous presentations. You throw an idea at me. Why not make a presentation on Fibonacci numbers and their linkages to happiness. This shall fit very well with your last and pleasing presentation. I promise to do that soon. Again, I thank you for such a constructive comment. 2 years ago

Christa Gabanyi at Maharishi Invincibility Center of Munich at Christa Gabanyi at Maharishi Invincibility Center of Munich only a critical mind and deep thinker canunfold these layers of wisdom; well done, however, I 'd rather extend to the unbounded field of pure consciousness inside, the SELF, the source of all energy and intelligence 2 years ago

Spiderweb 99, ♥ Senior Project Manager ♥ @ at ♥ Software Development ♥ What a great peresentation you have here

We would very much appreciate your vote for Doina's show in 'THE HORROR CONTEST' ..
Thank you very much and enjoy a great Sunday .. Vanessa (Spiderweb99)
End of life (presentatio… From doina 2 years ago

Ali Anani, Managing Partner at Phenomena Communications Dear George, I have just returned from a week-long trip to Sudan. While there, I entertained the idea of deleting this presentation. The reason: I anticipated more viewership. Only the respect for those lovely readers who made supportive comments stopped me from doing that. Now, your great and appreciative comment evaporated the idea completely from my mind. Thanks, George for a heart lifting comment. 2 years ago