Shoretel - Brilliantly Simple IP Phones

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Shoretel - Brilliantly Simple IP Phones

  1. 1. ShoreTel Brilliantly simple business communication800. 326. 6059
  2. 2. Company information Founded Superior technology designed from a clean sheet of paper in 1996 Headquarters Sunnyvale, California with offices in New York, New York; Austin, Texas; UK; Australia; and Singapore Customers Over 19,000 globally Distribution Sold through resellers and distributors worldwide Ownership Public, listed on NASDAQ (“SHOR”) Healthy balance sheet, positive cash flow© 2011 ShoreTel, Inc. All rights reserved worldwide. 2
  3. 3. A global reputation for excellence• Customers in 46 countries• Winner of many industry awards for customer satisfaction and product innovation• Best overall VoIP provider by Nemertes Research for the last eight years in a row• More than one million licensed users to date• Great collaboration with world leaders: IBM, AT&T, Verizon, Telstra, Qwest, Vodafone and the list goes on• Over 20 percent annual growth, positive cash flow© 2011 ShoreTel, Inc. All rights reserved worldwide. 3
  4. 4. Simple, effective philosophy Obsessively driven to deliver the best customer experience RAVING FANS GIVE HIGHEST SATISFACTION RATINGS Making innovation truly work PURPOSE-BUILT FOR THE POWER OF IP A brilliantly simple approach to everything COMMITTED TO VALUE WITH RAPID ROI FOR CUSTOMERS© 2011 ShoreTel, Inc. All rights reserved worldwide. 4
  5. 5. One brilliantly simple solution for the way you work Business Communication Solution Unified IP Phone System Contact CenterCommunications © 2011 ShoreTel, Inc. All rights reserved worldwide. 5
  6. 6. One brilliantly simple solution for the way you work Business Communication Solution Unified IP Phone System Contact CenterCommunications Unifying rich communication capabilities into a modular design that scales and integrates with ease © 2011 ShoreTel, Inc. All rights reserved worldwide.
  7. 7. One brilliantly simple solution for the way you work Business Communication Solution Unified IP Phone System Contact CenterCommunicationsIntegrating voice, video, and Unifying rich communication data across any device to capabilities into a modularstreamline collaboration and design that scales and enhance productivity integrates with ease © 2011 ShoreTel, Inc. All rights reserved worldwide.
  8. 8. One brilliantly simple solution for the way you work Business Communication Solution Unified IP Phone System Contact CenterCommunicationsIntegrating voice, video, data Unifying rich communication Combining flexible yet across any device to capabilities into a modular sophisticated multimedia streamline collaboration and design that scales and contact center capabilities to enhance productivity integrates with ease empower agents anywhere © 2011 ShoreTel, Inc. All rights reserved worldwide.
  9. 9. One brilliantly simple solution for the way you work Business Communication Solution All-in-One Unified IP Phone System Contact CenterCommunications © 2011 ShoreTel, Inc. All rights reserved worldwide. 9
  10. 10. Powerful capabilities easily unleashed Intuitive to use/manage Raises productivity Frees up IT resourcesPurpose-built for IPHighly versatile & reliableIdeal for business agility © 2011 ShoreTel, Inc. All rights reserved worldwide. 10
  11. 11. When business communication is brilliantly simpleExperience Free-Done:the freedom to get things done© 2011 ShoreTel, Inc. All rights reserved worldwide. 11
  12. 12. The rewards of ease-ability EASY TO DEPLOY EASY TO EASY TO SCALE LEARN EASY TO EASY TO MANAGE USE© 2011 ShoreTel, Inc. All rights reserved worldwide. 12
  13. 13. And brilliantly simple has a unique architecture• Built from the ground up for IP, not through acquisition like our competitors• Distributed architecture delivers high reliability and lowest total cost of ownership• A single image architecture is unique, allows businesses to be served by a single communication system unifying the enterprise• Easily managed from anywhere with ShoreTel Director: an intuitive browser-based interface that unifies everything• Applications are distributed and can run from anywhere in the system© 2011 ShoreTel, Inc. All rights reserved worldwide.
  14. 14. Designed for maximum availability• Provides 99.999 percent (five-nines) availability for mission critical communications• Reliability is inherently built into the system using solid state switching technology• In the event of a WAN failure, switches continue to work independently• In the event of a switch failure, n+1 redundancy ensures it rolls over to an available switch on the network© 2011 ShoreTel, Inc. All rights reserved worldwide. 14
  15. 15. And it is an open platform for business agilityWorks seamlessly in any business environment, integrating:• Enterprise applications such as Microsoft Dynamics CRM, Salesforce.com and NetSuite• Custom-built applications via the platform’s open application programming interface (API)• Third-party phones• Even other UC/UM platforms, such as IBM Lotus Sametime, Microsoft OCS, and others© 2011 ShoreTel, Inc. All rights reserved worldwide. 15
  16. 16. It’s not just about savings: it’s also about the gains Low Great purchase cost customer experience Low Impactful deployment cost communication Low Dynamic operating cost collaboration Low Productive growth cost workforce© 2011 ShoreTel, Inc. All rights reserved worldwide. 16
  17. 17. A close look at TCO with ShoreTel $35 TCO Comparison of major $32.60 UC system vendors $29.18 (pre-tax) $30 10 year total cost of ownership comparison based on 2011 $25Enterprise Connect IP Telephony $21.76 $22.04 RFP configuration: $20 2,000 users across 3 sites TCO in $M $15.68 Long distance charges $15 Network costs Electricity cost $9.87 System management, MACs, downtime $10 Support services (maintenance and upgrades) Implementation and training $5 Capital cost for network upgrade Capital cost for telephony system $0 Source Data: Ferris Research, Inc., Wainhouse Research, ShoreTel Mitel Avaya Microsoft Cisco TDM Nemertes Research, Alinean Research, The Tolly Group © 2011 ShoreTel, Inc. All rights reserved worldwide.
  18. 18. ShoreTel UC Platform – Software Distributed call control software • Single, unified system – management ease • Reliable, stand-alone services in all locations • N+1 redundancy built into architecture Rich software applications • Unified messaging and auto-attendant • Contact Center and IVR • IM, audio, desktop video, Web conferencing ShoreTel ShoreTel ShoreTel ShoreTel ShoreTel ShoreTelUC Platform IP Phones User Applications System Management Open Integration Services © 2011 ShoreTel, Inc. All rights reserved worldwide. 18
  19. 19. ShoreTel UC Platform – Hardware Highly reliable voice switches • Flash memory—the only moving part is the fan • Modular design that’s easy to scale • Call control, messaging, auto-attendant • Flexible modules selected by capacity Secure appliances • Service Appliance • VPN Concentrator • SIP Session Border Controller • ShoreTel Mobility Router ShoreTelShoreTel ShoreTel ShoreTel ShoreTel ShoreTelUC Platform IP Phones User Applications System Management Open Integration Services © 2011 ShoreTel, Inc. All rights reserved worldwide. 19
  20. 20. ShoreTel IP Phones IP Phones • The latest ergonomic designs • Superior sound quality • Models for all user needs and types • Preconfigured for ShoreTel UC ShoreTel ShoreTel ShoreTel ShoreTel ShoreTel ShoreTelUC Platform IP Phones User Applications System Management Open Integration Services © 2011 ShoreTel, Inc. All rights reserved worldwide. 20
  21. 21. ShoreTel User Applications ShoreTel Communicator • Single application for all users: workers, operators, assistants, road-warriors, and contact center • Communication managed easily & intuitively • Quickly find and dial contacts • Dial numbers from applications or web pages • Move effortlessly between voice, video & IM ShoreTel ShoreTel ShoreTel ShoreTel ShoreTel ShoreTelUC Platform IP Phones User Applications System Management Open Integration Services © 2011 ShoreTel, Inc. All rights reserved worldwide. 21
  22. 22. ShoreTel User Applications ShoreTel Conferencing • Scheduled, reservation-less conferencing • One click conference scheduling for Outlook • Immersive audio conferencing • Simple desktop sharing • Multimedia recording ShoreTel ShoreTel ShoreTel ShoreTel ShoreTel ShoreTelUC Platform IP Phones User Applications System Management Open Integration Services © 2011 ShoreTel, Inc. All rights reserved worldwide. 22
  23. 23. ShoreTel System Management ShoreTel Director • Entire IP phone system managed from a single, browser-based interface • Intuitive administration • Requires minimal training • Needs fewer IT resources ShoreTel ShoreTel ShoreTel ShoreTel ShoreTel ShoreTelUC Platform IP Phones User Applications System Management Open Integration Services © 2011 ShoreTel, Inc. All rights reserved worldwide. 23
  24. 24. ShoreTel Open Integration Open Integration • Enterprise applications seamlessly integrate into the system • Out-of-the-box implementation • User productivity & efficiency greatly enhanced • Open API for custom integrations ShoreTel ShoreTel ShoreTel ShoreTel ShoreTel ShoreTelUC Platform IP Phones User Applications System Management Open Integration Services © 2011 ShoreTel, Inc. All rights reserved worldwide. 24
  25. 25. ShoreTel Services, Support & Satisfaction Service, Support and Training • Global 24/7 support • Committed to world-class service & support • Highest customer satisfaction levels, measured using the NetPromoter Scale • Current world-class rating of 55 • Equal to or better than global brands including eBay, Adobe, and Yahoo! • Higher rating than Microsoft, Hewlett Packard, Sony, Dell, and many others ShoreTel ShoreTel ShoreTel ShoreTel ShoreTel ShoreTelUC Platform IP Phones User Applications System Management Open Integration Services © 2011 ShoreTel, Inc. All rights reserved worldwide. 25
  26. 26. #1 By Any Measure 2011 Customer Satisfaction study 8,000 users surveyed© 2011 ShoreTel, Inc. All rights reserved worldwide. 26
  27. 27. Number 1 for 8 years running – Nemertes Research IP Telephony: All Vendors, Overall Scores ShoreTelNemertes Research, PilotHouse Awards - Top Providers, IP Telephony, Summer 2011© 2011 ShoreTel, Inc. All rights reserved worldwide. 27
  28. 28. Making innovation work for you COMPETITORSHARDWARE + Switch-based – Server-based (disk drives)SOFTWARE + Distributed – CentralizedMANAGEMENT + Single, intuitive Web-based interface – Disparate systemsEND-USER FUNCTIONALITY + Seamless and consistent across locations – Inconsistent features across locationsREDUNDANCY + N+1 – 2N, duplicate systemsSCALABILITY + Modular – Forklift upgradesSERVER DEPENDENCY + Low – HighEASE OF USE + Brilliantly simple – Unintuitive and complexTOTAL COST OF OWNERSHIP + Low – High © 2011 ShoreTel, Inc. All rights reserved worldwide. 28
  29. 29. ShoreTel’s brilliantly simple solution• Garnering the highest customer satisfaction ratings in the industry• Purpose-built for IP—unlike the complex, resource-heavy alternatives on the market• An all-in-one IP phone system with built-in UC and contact center capabilities• A rare combination of low purchase cost and unparalleled low ongoing costs for the lowest TCO in the industry• A unique distributed architecture that’s easy to deploy, manage and scale• Easy to learn and use for your employees to exploit the full power of IP communication and collaboration to maximize productivity• World class customer support and training© 2011 ShoreTel, Inc. All rights reserved worldwide.

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