Excellence through Culture, Talent, and Change




       Managing Corporate
Learning, Training and Development

         ...
Excellence through Culture, Talent and Change




      • Tjitra & associates is a management consultancy founded
        ...
Excellence through Culture, Talent and Change



Agenda


               1             Key Indicators of Learning, Trainin...
Excellence through Culture, Talent and Change




                  Key Indicators of LTD




Learning, Training and Devel...
Excellence through Culture, Talent and Change


Building Commitment for Effective Learning
and Business Driven Performance...
Excellence through Culture, Talent and Change



Two Key Indicators in Corporate LTD Practice
                            ...
Excellence through Culture, Talent and Change




                                          Responsibilities &
           ...
Excellence through Culture, Talent and Change



The Top 5 LTD Responsibilities and Objectives

                  Overall ...
Excellence through Culture, Talent and Change




                        LTD Activities in
                        Corpor...
Excellence through Culture, Talent and Change



The most often LTD service portfolios on program

                       ...
Excellence through Culture, Talent and Change



Service portfolios offering by less than 10 companies


                 ...
Excellence through Culture, Talent and Change



Compare LTD activities management in different corporates

         Possi...
Excellence through Culture, Talent and Change




                                             Evaluation of
             ...
Excellence through Culture, Talent and Change


Evaluation Service Portfolios - General (N = 27)
                         ...
Excellence through Culture, Talent and Change



Evaluation Service Portfolios - Corporate and Mid-Sized
                 ...
Excellence through Culture, Talent and Change


Evaluation Service Portfolios - Midsize+ (N = 15)
                        ...
Excellence through Culture, Talent and Change


Evaluation Service Portfolios - Small Enterprises (N = 12)
               ...
Excellence through Culture, Talent and Change




                                                                    Abou...
Excellence through Culture, Talent and Change



Consultant Profile - Hora Tjitra, Ph.D.
                                 ...
Excellence through Culture, Talent and Change



Contact Address and Associates




             Hong Kong Office:        ...
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Managing Corporate Learning, Training and Development

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What is the main responsibilities and objectives of Learning, Training and Development in your organization? Have you ever done evaluation on the investment on it? Let's hear from the other corporates and see how they manage their learning, training and development activities!

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Transcript of "Managing Corporate Learning, Training and Development"

  1. 1. Excellence through Culture, Talent, and Change Managing Corporate Learning, Training and Development by Dr. Hora Tjitra & Teams
  2. 2. Excellence through Culture, Talent and Change • Tjitra & associates is a management consultancy founded by Dr. Tjitra with offices in Hangzhou and Hong Kong. Our work focuses on the CULTURE, TALENT and CHANGE. • In the last twelve years, Dr. Tjitra and his team have collected International project experiences at the global, regional and national level in the US, Europe and Asia with senior leaders from over forty countries. • A team of multilingual psychologist are dedicated to strive for excellence and provide tailor-made service solutions. We devote ourselves in ensuring sustainable business results by understanding the exact needs and situation of our clients. Learning, Training and Development Management_Version 1.0/2009-09 2
  3. 3. Excellence through Culture, Talent and Change Agenda 1 Key Indicators of Learning, Training and Development (LTD) 4 2 LTD Responsibilities and Objectives 6 3 Learning, Training and Development Activities in Corporates 8 4 Evaluation of Different LTD Programs 12 5 About Us 17 Learning, Training and Development Management_Version 1.0/2009-09 3
  4. 4. Excellence through Culture, Talent and Change Key Indicators of LTD Learning, Training and Development Management_Version 1.0/2009-09 4
  5. 5. Excellence through Culture, Talent and Change Building Commitment for Effective Learning and Business Driven Performance Current issues and challenges for Learning, Training and Development (LTD) professionals: • Budgets are declining • Expectations are rising • Time for training and learning is diminishing • Competitive pressure is increasing • and Everyone wants it faster !!! Benchmarking practices gives a promising approach to optimize the cost, enhance the benefits and generate new solutions. Learning, Training and Development Management_Version 1.0/2009-09 5
  6. 6. Excellence through Culture, Talent and Change Two Key Indicators in Corporate LTD Practice Sales Learning, Training and Development Training administration Performance Indicator Employees Comparative Clusters Training Demonstrating Needs Beyond the value design and Complexity assessment “training” contribution delivery Building commitment to learning Efficiency Capacity Resource Indicator Quality Investment Commitment Involvement Influences Investment The Resource Indicator show how well an organization provide the right resources and environment for LTD to perform. The Performance Indicator indicates the complexity of the LTD activities in an organization as well as its efficiency and control mechanism. Learning, Training and Development Management_Version 1.0/2009-09 6
  7. 7. Excellence through Culture, Talent and Change Responsibilities & Objectives Learning, Training and Development Management_Version 1.0/2009-09 7
  8. 8. Excellence through Culture, Talent and Change The Top 5 LTD Responsibilities and Objectives Overall LTD Responsibilities and Objectives (rank) Small Mid Corp. Level 1 Developing high-potential employees 2 1 1 Business / Employee 2 Providing employee performance enhancement solution 1 2 5 Performance 3 Meeting future skill requirement of the organization 4 3 3 Skills Supporting changes in the organization structure / business 4 2 5 2 Business environment and strategy 5 Attracting and retaining key staff to the organization 4 4 10 Employee 6 Addressing skill shortage and fulfilling knowledge gap 8 5 6 Skills Meeting the customer requirements and the government / 6 4 8 8 Business professional regulations Involving in strategy formulation and ensuring the 8 9 7 4 Business achievement of long-term business performance 9 Increasing staff satisfaction towards the organization 10 8 x Employee 9 Consolidating learning results in workplace application 7 x 9 Performance Learning, Training and Development Management_Version 1.0/2009-09 8
  9. 9. Excellence through Culture, Talent and Change LTD Activities in Corporate Practice Learning, Training and Development Management_Version 1.0/2009-09 9
  10. 10. Excellence through Culture, Talent and Change The most often LTD service portfolios on program Small (N=12) Mid-Sized (N=10) Corporate (N=5) LTD Programs (number of companies) Cases No Offer Zero Unknown Cases No Offer Zero Unknown Cases No Offer Zero Unknown Training • Product training 6 5 0 1 9 0 5 1 5 0 2 0 • Non-product training 8 4 0 0 6 3 0 1 5 0 0 0 • Language training 7 5 0 0 10 0 0 0 4 1 1 0 • IT training 8 4 3 0 7 2 0 1 3 2 1 0 • Functional training 7 5 0 0 10 0 0 0 5 0 0 0 • Soft skill training 8 4 1 0 8 1 0 1 4 0 0 1 • Induction training 8 3 6 1 8 2 5 0 4 1 0 0 • Overseas Training 5 7 1 0 6 3 0 1 2 2 0 1 Development • Leadership Development (Top) 4 8 0 0 4 4 0 2 1 4 0 0 • Leadership Development (Mid) 7 5 1 0 6 4 1 0 3 2 0 0 • Leadership Development (Early) 5 7 0 0 3 6 0 1 2 3 0 0 • Team Outing / Building 4 8 0 0 3 7 0 0 2 3 0 0 Education • Professional certification 5 7 0 0 9 1 0 0 1 4 0 0 Learning, Training and Development Management_Version 1.0/2009-09 10
  11. 11. Excellence through Culture, Talent and Change Service portfolios offering by less than 10 companies Cluster LTD Programs Zero Unknown Min Median Max (number of companies and program budget) Budget budget Small Mid Corp Development • Mentor / Mentee (Internal coaching) 2 2 1 2 1,000 7,500 14,000 1 • Executive (external) coaching 2 4 1 0 10,000 63,500 100,000 2 Education • Further education (MBA, PhD, etc.) 2 5 2 0 9,300 200,000 365,500 2 Alternative Learning • e-Learning / e-Training 0 5 1 2 4,000 10,000 50,000 1 • Peer Learning and others 1 3 0 0 5.000 50.000 147.000 1 Learning, Training and Development Management_Version 1.0/2009-09 11
  12. 12. Excellence through Culture, Talent and Change Compare LTD activities management in different corporates Possible categories of LTD activities: - Product training - Non-product (technical) training Sample result of comparison: - Language training - Percentage - Expenditure / person & day - IT training - Person per event - Management and functional training - Days per event - Soft skill training - etc. - Induction training - Oversea training - Leadership development (top level) - Leadership development (mid level) - Leadership development (early career) - Team outing / Team building - Professional certification - etc. Learning, Training and Development Management_Version 1.0/2009-09 12
  13. 13. Excellence through Culture, Talent and Change Evaluation of LTD Programs Learning, Training and Development Management_Version 1.0/2009-09 13
  14. 14. Excellence through Culture, Talent and Change Evaluation Service Portfolios - General (N = 27) L4 L3 L2 L1 LTD Programs N % F % F % F % F Training • Product training 23 5 3 26 5 39 5 30 5 • Non-product training 19 5 5 47 5 26 3 16 4 • Language training 22 4 4 32 5 50 4 14 3 • IT training 18 6 4 33 5 44 3 17 4 • Functional training 22 13 3.5 48 5 26 5 13 3 • Soft skill training 20 15 3 40 4 25 4 20 5 • Induction training 19 5 5 37 5 37 5 21 5 • Overseas Training 12 7 4 36 5 36 4 21 4 Development • Leadership Development (Top) 9 - - 44 3.5 33 5 23 3 • Leadership Development (Mid) 14 14 3 50 4 29 4 7 5 • Leadership Development (Early) 10 10 60 3.5 30 5 - - • Mentor / Mentee (Internal coaching) 5 - - 80 3 20 4 - - Remarks: • Executive (external) coaching 4 - - 75 3 - - 25 3 9 - - 22 2.5 22 3.5 56 5 Non Product training: • Team Outing / Building L5 (1 case, seldom) Education F (Frequency): • Professional certification 13 8 5 23 3 54 4 15 2 1: Never; • Further education (MBA, PhD, etc.) 5 - - 40 2 40 2 20 5 2: Seldom; 3: Sometimes; Alternative Learning 4: Often; • e-Learning / e-Training 5 20 2 20 2 40 2 20 2 5: Always. • Peer Learning 3 - - 33 5 33 3 33 3 Learning, Training and Development Management_Version 1.0/2009-09 14
  15. 15. Excellence through Culture, Talent and Change Evaluation Service Portfolios - Corporate and Mid-Sized L4 L3 L2 L1 LTD Programs N % F % F % F % F Training - Corporate (N=5) • Product training 4 - - - - 75 5 25 5 • Non-product training 5 - - 20 4 60 4 - - • Language training 4 - - - - 100 4 - - • IT training 3 - - - - 67 4.5 33 5 • Functional training 5 20 4 60 4 20 4 - - • Soft skill training 4 25 4 25 5 20 4 - - • Induction training 5 - - 20 4 60 5 20 5 • Overseas Training 2 - - 100 5 - - - - Training - Mid-Sized (N=10) • Product training 9 11 3 45 3.5 33 4 11 3 • Non-product training 6 17 5 33 2.5 33 3 17 3 Remarks: • Language training 9 11 4 33 5 45 3 11 5 Non Product training: 7 14 4 43 3 29 3.5 14 2 L5 (1 case, seldom) • IT training • Functional training 9 24 3 33 3 33 5 11 5 F (Frequency): 1: Never; • Soft skill training 8 25 2 25 4 25 3.5 25 5 2: Seldom; 3: Sometimes; • Induction training 5 20 5 40 4.5 20 5 20 3 4: Often; • Overseas Training 7 - - 43 4.5 43 3 14 3 5: Always. Learning, Training and Development Management_Version 1.0/2009-09 15
  16. 16. Excellence through Culture, Talent and Change Evaluation Service Portfolios - Midsize+ (N = 15) L4 L3 L2 L1 LTD Programs N % F % F % F % F Development • Leadership Development (Top) 5 - - 40 3 20 5 40 3.5 • Leadership Development (Mid) 9 22 3 45 3 33 4 - - • Leadership Development (Early) 6 16 - 67 3 17 5 - - • Mentor / Mentee (Internal coaching) 2 - - 50 3 50 - - - • Executive (external) coaching 2 - - 100 2 - - - - • Team Outing / Building 5 - - 40 2.5 40 3.5 20 5 Education Remarks: • Professional certification 8 12 5 25 3 38 3 25 2 Development, education and alternative learning: N=15 • Further education (MBA, PhD, etc.) 3 - - 33 1 67 2.5 - - (Corporate and midsize) F (Frequency): Alternative Learning 1: Never; 2: Seldom; • e-Learning / e-Training 5 20 2 20 3 40 2.5 20 3 3: Sometimes; 4: Often; • Peer Learning 2 - - 50 5 - - 50 - 5: Always. Learning, Training and Development Management_Version 1.0/2009-09 16
  17. 17. Excellence through Culture, Talent and Change Evaluation Service Portfolios - Small Enterprises (N = 12) L4 L3 L2 L1 LTD Programs N % F % F % F % F Training • Product training 10 - - 20 4 30 4.5 50 5 • Non-product training 8 - - 75 5 - - 25 4.5 • Language training 9 - - 45 4 33 5 22 3 • IT training 8 - - 37 5 50 3 13 3 • Functional training 9 24 3 56 4.5 22 4 22 2.5 • Soft skill training 8 - - 62 5 13 3 25 2 • Induction training 5 - - 45 5 33 5 22 3 • Overseas Training 5 20 4 - - 40 5 40 4 Development • Leadership Development (Top) 4 - - 50 4 50 4 - - • Leadership Development (Mid) 5 - - 60 3 20 3 20 5 • Leadership Development (Early) 4 - - 50 4.5 50 4.5 - - • Mentor / Mentee (Internal coaching) 3 - - - - 100 4.5 - - • Executive (external) coaching 2 - - 50 3 - - 50 3 Remarks: • Team Outing / Building 4 - - - - - - 100 5 None of the small Education companies do E-Learning • Professional certification 5 - - 20 4 80 4.5 - - F (Frequency): • Further education (MBA, PhD, etc.) 2 - - 50 3 - - 50 5 1: Never; 2: Seldom; Alternative Learning 3: Sometimes; • e-Learning / e-Training 0 - - - - - - - - 4: Often; 5: Always. • Peer Learning 1 - - - - 100 3 - - Learning, Training and Development Management_Version 1.0/2009-09 17
  18. 18. Excellence through Culture, Talent and Change About Us Learning, Training and Development Management_Version 1.0/2009-09 18
  19. 19. Excellence through Culture, Talent and Change Consultant Profile - Hora Tjitra, Ph.D. Professional Background Dr. Tjitra has performed international management consultancy, training, assessment, coaching and research in Asia and Europe. His working areas are focused on intercultural management as well as human resource, organizational and strategic development. Prior coming to China, he used to live and work in Germany for fourteen years and was responsible for the global diversity as well as Asian business and management development practices of leading HR consulting companies in Germany. In addition to his consulting works, he held a position as associate professor for applied psychology at the Zhejiang University (China). Education and Professional Qualification Dr.-Phil. in cross-cultural psychology and strategic management from the University of Regensburg (Germany) Dipl.-psych. in organizational behavior and HR management from the Technical University of Braunschweig (Germany) Certification in Hogan Assessment System (China/US), Strategic Management from McKinsey&Co (Italy/Germany) and HR Management from INSEAD (Singapore/ France) Executive Director and Senior Consultant Language and other qualification He is fluent in Indonesian, German, English, and can communicate in Chinese and • Intercultural Qualification, Training is a member of the International Academy for Intercultural Research and and Consulting International Association for Cross-Cultural Psychology. • Executive Assessment and Coaching • Talent Development and Management References / Sample Clients International project experiences for top and middle management at the global and • Strategic Change and Organizational national level in over ten countries in Europe and Asia. Development SAP, Saint-Gobain, Barco, Ameco Beijing, SCHOTT, Siemens, BASF, DHL, Telkom Indonesia, etc. Learning, Training and Development Management_Version 1.0/2009-09 19
  20. 20. Excellence through Culture, Talent and Change Contact Address and Associates Hong Kong Office: Hangzhou Office: Success Commercial Building, 6/F, Room A Guangyin Plaza, Suite 812 245 - 251 Hennesy Road, Wanchai 42 Fengqi Road, Hangzhou 310010 HONG KONG P.R. CHINA Contact Person: Daisy Zheng 245-251 42 6 A Phone +86 571 8763 1203 812 Fax +86 571 8763 1210 Phone +852 2585 8064 Phone +86 571 8763 1203 Email: info@tjitra.com Fax +852 2802 1803 Fax +86 571 8763 1210 Learning, Training and Development Management_Version 1.0/2009-09 20

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