• Save
Building High-Performance Multicultural Teams in China
Upcoming SlideShare
Loading in...5
×
 

Like this? Share it with your network

Share

Building High-Performance Multicultural Teams in China

on

  • 1,643 views

 

Statistics

Views

Total Views
1,643
Views on SlideShare
1,638
Embed Views
5

Actions

Likes
1
Downloads
0
Comments
0

1 Embed 5

http://www.slideshare.net 5

Accessibility

Categories

Upload Details

Uploaded via as Apple Keynote

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • What not translate the German one? I can&#x2019;t understand. <br />
  • What not translate the German one? I can&#x2019;t understand. <br />
  • What not translate the German one? I can&#x2019;t understand. <br />
  • What not translate the German one? I can&#x2019;t understand. <br />
  • What not translate the German one? I can&#x2019;t understand. <br />
  • What not translate the German one? I can&#x2019;t understand. <br />
  • What not translate the German one? I can&#x2019;t understand. <br />
  • What not translate the German one? I can&#x2019;t understand. <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • At PricewaterhouseCoopers, we have some unique needs. <br /> <br /> [Read information in the box; then click down through the bullets.] <br /> <br /> We didn&#x2019;t have just a PW and a C&L culture when we came together; countries and service lines have their particular cultures, too. <br />
  • At PricewaterhouseCoopers, we have some unique needs. <br /> <br /> [Read information in the box; then click down through the bullets.] <br /> <br /> We didn&#x2019;t have just a PW and a C&L culture when we came together; countries and service lines have their particular cultures, too. <br />
  • At PricewaterhouseCoopers, we have some unique needs. <br /> <br /> [Read information in the box; then click down through the bullets.] <br /> <br /> We didn&#x2019;t have just a PW and a C&L culture when we came together; countries and service lines have their particular cultures, too. <br />
  • At PricewaterhouseCoopers, we have some unique needs. <br /> <br /> [Read information in the box; then click down through the bullets.] <br /> <br /> We didn&#x2019;t have just a PW and a C&L culture when we came together; countries and service lines have their particular cultures, too. <br />
  • At PricewaterhouseCoopers, we have some unique needs. <br /> <br /> [Read information in the box; then click down through the bullets.] <br /> <br /> We didn&#x2019;t have just a PW and a C&L culture when we came together; countries and service lines have their particular cultures, too. <br />
  • At PricewaterhouseCoopers, we have some unique needs. <br /> <br /> [Read information in the box; then click down through the bullets.] <br /> <br /> We didn&#x2019;t have just a PW and a C&L culture when we came together; countries and service lines have their particular cultures, too. <br />
  • At PricewaterhouseCoopers, we have some unique needs. <br /> <br /> [Read information in the box; then click down through the bullets.] <br /> <br /> We didn&#x2019;t have just a PW and a C&L culture when we came together; countries and service lines have their particular cultures, too. <br />
  • At PricewaterhouseCoopers, we have some unique needs. <br /> <br /> [Read information in the box; then click down through the bullets.] <br /> <br /> We didn&#x2019;t have just a PW and a C&L culture when we came together; countries and service lines have their particular cultures, too. <br />
  • <br />
  • <br />
  • <br />

Building High-Performance Multicultural Teams in China Presentation Transcript

  • 1. Excellence through Culture, Talent, and Change Building High-Performance Multicultural Teams in China by Dr. Hora Tjitra Shanghai, April 2010
  • 2. Excellence through Culture, Talent and Change • Tjitra & associates is a management consultancy founded by Dr. Tjitra with offices in Hangzhou and Hong Kong. Our work focuses on the CULTURE, TALENT and CHANGE. • In the last twelve years, Dr. Tjitra and his team have collected International project experiences at the global, regional and national level in the US, Europe and Asia with senior leaders from over forty countries. • A team of multilingual psychologist are dedicated to strive for excellence and provide tailor-made service solutions. We devote ourselves in ensuring sustainable business results by understanding the exact needs and situation of our clients. High-Performance Team_Version 1.0/2010-04 2
  • 3. Excellence through Culture, Talent and Change Agenda 1 Varieties in Multicultural Teams 4 2 Creating Cultural Synergy 9 3 About Us 14 High-Performance Team_Version 1.0/2010-04 3
  • 4. Excellence through Culture, Talent and Change Varieties in Multicultural Teams High-Performance Team_Version 1.0/2010-04 4
  • 5. Excellence through Culture, Talent and Change A variety of ways that transnational teams can be used Transnational A work group composed of multinational members whose Team activities span multiple countries Global Efficiency Locally Responsive Organizational Learning To help their companies To bring together To develop regional or attend to the demands of knowledge from various worldwide cost different regions‘ market parts of the company, advantages, standardize structures, consumer transfer technology, and designs and operations, preferences, and political spread innovations and so forth. and legal systems. throughout the firm. Eg. Eastman Kodak‘s photo CD Eg. IBM has a global network of team sought to tailor the experts, led by a core team of six Eg. Heineken‘s European marketing strategy for the new people headquartered outside Production Task Force product to each major country in London that consults around the the European market. world for clients in the airline industry. High-Performance Team_Version 1.0/2010-04 5
  • 6. Excellence through Culture, Talent and Change Cultural difference as potential in achieving a better performance Input Process Output Cultural Assembling and A better, exceptional Differences Inter-playing results High-Performance Team_Version 1.0/2010-04 6
  • 7. Excellence through Culture, Talent and Change Cultural difference as potential in achieving a better performance Input Process Output Cultural Assembling and A better, exceptional Differences Inter-playing results High-Performance Team_Version 1.0/2010-04 6
  • 8. Excellence through Culture, Talent and Change Cultural difference as potential in achieving a better performance Input Process Output Cultural Assembling and A better, exceptional Differences Inter-playing results High-Performance Team_Version 1.0/2010-04 6
  • 9. Excellence through Culture, Talent and Change Different styles of Decision Making in multicultural environment Source: Tjitra & Zeutschel, 1998 High-Performance Team_Version 1.0/2010-04 7
  • 10. Excellence through Culture, Talent and Change Different styles of Decision Making in multicultural environment „Finally we found the right way !!“ "Let's check our options again!" Source: Tjitra & Zeutschel, 1998 High-Performance Team_Version 1.0/2010-04 7
  • 11. Excellence through Culture, Talent and Change Different styles of Problem Solving in multicultural environment Source: Tjitra & Zeutschel, 1998 High-Performance Team_Version 1.0/2010-04 8
  • 12. Excellence through Culture, Talent and Change Different styles of Problem Solving in multicultural environment “Knowing, “To know what makes the world at its heart what makes the world go stick together!” ‘round” Source: Tjitra & Zeutschel, 1998 High-Performance Team_Version 1.0/2010-04 8
  • 13. Excellence through Culture, Talent and Change Creating Cultural Synergy High-Performance Team_Version 1.0/2010-04 9
  • 14. Excellence through Culture, Talent and Change Areas of Potential Synergy in U.S.-German Team Cooperation Common assets from ... … U.S. team members … German team members Action-orientation, Thorough, in-depth targeted approach problem analysis Readiness to reconcile Critical evaluation different positions and reasoning Improvisation, Sustainable, well- ongoing evaluation grounded decisions Positive, considerate Attention to deficits, feedback style open criticism Source: Tjitra & Zeutschel, 1998 High-Performance Team_Version 1.0/2010-04 10
  • 15. Chance and Challenge: Higher Potential Need Excellence through Culture, Talent and Change Chance and Challenge: a Better Competence in Team Work Higher Potential Need a Better Competence in Team Work Current Current Potential Potential Process Process Productivity Productivity Productivity Productivity Loss Loss Adler, 1997 Adler, 1997 Potential of knowledge(1) Amount and relevance of knowledge Loss within the process through communicational problems(2) Gain of knowledge (3) = (1) – (2) (1) Number of participants Heterogeneity of participants High-Performance Team_Version 1.0/2010-04 11 Copyright © Mobley Group Pacific All Rights Reserved
  • 16. Excellence through Culture, Talent and Change Intercultural Team - Performance • Normally intercultural teams show either a below or above average performance. Monocultural Intercultural Intercultural teams teams teams • This results amongst other things from the handling of different cultures. below performance above average average average High-Performance Team_Version 1.0/2010-04 12
  • 17. Excellence through Culture, Talent and Change Creating Cultural Synergy High-Performance Team_Version 1.0/2010-04 13
  • 18. Excellence through Culture, Talent and Change Creating Cultural Synergy Diversity High-Performance Team_Version 1.0/2010-04 13
  • 19. Excellence through Culture, Talent and Change Creating Cultural Synergy Diversity Competencies Bigger Potential High-Performance Team_Version 1.0/2010-04 13
  • 20. Excellence through Culture, Talent and Change Creating Cultural Synergy Diversity Competencies Bigger Potential Smaller Process Loss High-Performance Team_Version 1.0/2010-04 13
  • 21. Excellence through Culture, Talent and Change Creating Cultural Synergy Task Complexity Diversity Competencies Bigger Potential Smaller Process Loss Intercultural Synergy High-Performance Team_Version 1.0/2010-04 13
  • 22. Excellence through Culture, Talent and Change About Us High-Performance Team_Version 1.0/2010-04 14
  • 23. Excellence through Culture, Talent and Change Consultant Profile - Hora Tjitra, Ph.D. Professional Background Dr. Tjitra has performed international management consultancy, training, assessment, coaching and research in Asia and Europe. His working areas are focused on intercultural management as well as human resource, organizational and strategic development. Prior coming to China, he used to live and work in Germany for fourteen years and was responsible for the global diversity as well as Asian business and management development practices of leading HR consulting companies in Germany. In addition to his consulting works, he held a position as associate professor for applied psychology at the Zhejiang University (China). Education and Professional Qualification Dr.-Phil. in cross-cultural psychology and strategic management from the University of Regensburg (Germany) Dipl.-psych. in organizational behavior and HR management from the Technical University of Braunschweig (Germany) Certification in Hogan Assessment System (China/US), Strategic Management from McKinsey&Co (Italy/Germany) and HR Management from INSEAD (Singapore/ France) Executive Director and Senior Consultant Language and other qualification He is fluent in Indonesian, German, English, and can communicate in Chinese and • Intercultural Qualification, Training is a member of the International Academy for Intercultural Research and and Consulting International Association for Cross-Cultural Psychology. • Executive Assessment and Coaching • Talent Development and Management References / Sample Clients International project experiences for top and middle management at the global and • Strategic Change and Organizational national level in over ten countries in Europe and Asia. Development SAP, Saint-Gobain, Barco, Ameco Beijing, SCHOTT, Siemens, BASF, DHL, Telkom Indonesia, etc. High-Performance Team_Version 1.0/2010-04 15
  • 24. Excellence through Culture, Talent and Change Contact Address and Associates Hong Kong Office: Hangzhou Office: Success Commercial Building, 6/F, Room A Guangyin Plaza, Suite 812 245 - 251 Hennesy Road, Wanchai 42 Fengqi Road, Hangzhou 310010 HONG KONG P.R. CHINA Contact Person: Daisy Zheng 245-251 42 6 A Phone +86 571 8763 1203 812 Fax +86 571 8763 1210 Phone +852 2585 8064 Phone +86 571 8763 1203 Email: info@tjitra.com Fax +852 2802 1803 Fax +86 571 8763 1210 High-Performance Team_Version 1.0/2010-04 16