Buz Comment Card System

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Buz Comment Card System is an ASP solution which is ideal for businesses, clubs, associations and other member based organizations. Use Buz Comment Card System for a support desk, service department, suggestion box and much more

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  • you can just use the comment system and it tracks everything?


    http://www.sourcegoat.com
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  • ___________________
    --------------------------
    Insert your ad on

    http://www.SoukLubnan.com

    It's very easy!

    New Lebanese Buy & Sell Marketplace Online where Privates and Businesses in Lebanon can place ads to sell, buy and rent all kinds of things!
    For free.

    Cars, motorcycles, books, travels, electronics, land, furniture, clothes and much more! The ads can be about both new and used stuff.

    No Registration, just insert your ad! And you can still have your own store!

    http://www.SoukLubnan.com
    ___________________
    --------------------------
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
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Buz Comment Card System

  1. 1. Comment Card System
  2. 2. Benefits of Comment Card System <ul><li>Member Service </li></ul><ul><li>Operations </li></ul><ul><li>Management </li></ul>
  3. 3. Member Service <ul><li>Available 24/7 </li></ul><ul><li>Easy to use web interface </li></ul><ul><li>Does not rely voicemail or recollection </li></ul><ul><li>All incidents are logged and tracked </li></ul><ul><li>Interaction with staff through email reply </li></ul><ul><li>Highly transparent </li></ul><ul><li>Responsiveness is a key to member satisfaction </li></ul>
  4. 4. Operations <ul><li>Incidents are catalogued by department and issue type </li></ul><ul><li>Immediate email notification to appropriate staff members upon submission of card. </li></ul><ul><li>Quicker responses to member issues </li></ul><ul><li>Incidents are logged and tracked </li></ul><ul><li>Issues do not slip between the cracks </li></ul><ul><li>Management oversight </li></ul>
  5. 5. Management <ul><li>Centralized system for member service issues </li></ul><ul><li>Automated distribution to department heads </li></ul><ul><li>Faster response time and quicker resolution leads to higher member satisfaction </li></ul><ul><li>Management oversight over all member service issues </li></ul><ul><li>Data mine by service issues </li></ul><ul><li>Improve member service </li></ul><ul><li>Improve control </li></ul>
  6. 6. The Life of a Typical Ticket <ul><li>Step 1: Member submits a ticket online </li></ul><ul><li>Step 2: Staff receive email notification </li></ul><ul><li>Step 3: Staff login to comment card system </li></ul><ul><li>Step 4: Ticket is assigned </li></ul><ul><li>Step 5: Staff reply to the ticket </li></ul><ul><li>Step 6: Staff/Member exchange comments </li></ul><ul><li>Step 7: Issue resolved & Member notified </li></ul>From submission to resolution, every step is tracked
  7. 7. The Life of a Typical Ticket <ul><li>Member submits a ticket </li></ul>
  8. 8. The Life of a Typical Ticket <ul><li>Departmental staff receive email notification </li></ul>
  9. 9. The Life of a Typical Ticket <ul><li>Staff can reply by email OR </li></ul>
  10. 10. The Life of a Typical Ticket <ul><li>Staff login to ticket system & click for details </li></ul>
  11. 11. The Life of a Typical Ticket <ul><li>Ticket details </li></ul>
  12. 12. The Life of a Typical Ticket <ul><li>Ticket can be picked up or assigned </li></ul>
  13. 13. The Life of a Typical Ticket <ul><li>Staff can reply or comment (internal viewing) </li></ul>
  14. 14. The Life of a Typical Ticket <ul><li>Tasks can be assigned for complex issues </li></ul>
  15. 15. The Life of a Typical Ticket <ul><li>Provide final response and close ticket </li></ul>
  16. 16. Administration <ul><li>Create user defined departments </li></ul>
  17. 17. Administration <ul><li>Create ticket categories for each department </li></ul>
  18. 18. Administration <ul><li>Assign staff to departments </li></ul>
  19. 19. Administration <ul><li>Customize card types </li></ul>
  20. 20. Administration <ul><li>Customize card statuses </li></ul>
  21. 21. Administration <ul><li>Customize the user interface </li></ul>
  22. 22. Administration <ul><li>Create user defined departments </li></ul>
  23. 23. Reporting <ul><li>Cards by department </li></ul>
  24. 24. Reporting <ul><li>Cards by type </li></ul>
  25. 25. Reporting <ul><li>Cards by Staff Member </li></ul>
  26. 26. Reporting <ul><li>Cards by member </li></ul>
  27. 27. Reporting <ul><li>Cards by date </li></ul>

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