Webinar: Microsoft Lync as an Extensible Platform

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Webinar On:
- How Lync has proved to be an extensible platform and not just a product
- How to implement a Lync based Visual IVR (Interactive Voice response) providing great user experience
- Microsoft Lync custom integration opportunities and its demonstration through examples

Published in: Technology, Business
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  • Sources of Information:http://lync.microsoft.com/en-nz/Product/Technologies/Pages/platform-extensibility.aspxhttp://msdn.microsoft.com/en-us/library/hh378589(v=office.14).aspxhttp://blog.greenl.ee/
  • Sources:http://msdn.microsoft.com/en-us/lync/fp179716.aspxhttp://channel9.msdn.com/Events/TechEd/Europe/2012/EXL312
  • Source: http://technet.microsoft.com/en-us/lync/jj919224
  • Source: http://msdn.microsoft.com/en-us/lync/fp179716.aspx
  • Webinar: Microsoft Lync as an Extensible Platform

    1. 1. Welcome to the WebinarMicrosoft Lyncas an Extensible Platform2
    2. 2. Agenda• About Harbinger Systems• Lync as an Extensible Platform• Key Custom Applications• Demo 1: The Essence of Presence• Demo 2: Conversation Translator• Demo 3: IM an Expert• Demo 4: Visual IVR• Demo 5: Contact Center• Overview of Lync APIs 3
    3. 3. About Harbinger SystemsSoftware TechnologyServices CompanyLocations:- Pune, India- Redmond, WA- Pleasanton, CASpecialized Skills:Lync Custom Development,Consumer Apps, eLearningSolutions, Advanced TestingSolutionsMobile AppDevelopmentWeb BasedEnterprise AppsProduct DevelopmentExperienceApproved Microsoft, Ciscoand RedHat Vendor In business for 22+ years Global Headcount: 500+Awards and Recognitions422+ 500+
    4. 4. Lync as an Extensible PlatformLyncSoftware Powered Solution• Easy to extend• Easy to integrateRich set of .NET APIs• Web• Client• ServerCWE, An Embedded Browser• Hosting Environment• Display Contextual ApplicationBuild for your business needs• Embed Lync in your application• Build your own client experience5
    5. 5. Key Custom ApplicationsEnhance Communications• Enhanced Presence• Click to Communicate• Contextual CommunicationsCut-down Human Latency• Notifications and Alerts• Interactive Outbound• Expert FinderExtend the Reach of the Application• Web Chat• Query Response Bots• Interactive Voice Response6
    6. 6. Demo 1: Essence of Presence7Set CustomActivityChangeDisplay Photo
    7. 7. Demo 2: Conversation TranslatorReal-time LanguageTranslationPowered by BingTranslationPreview beforeSending8
    8. 8. Demo 3: IM an ExpertReal-time Question -Answering ServiceConnect Askerswith ExpertsBuild Q&AKnowledge Base9
    9. 9. Demo 4: Visual IVRSilverlight UI in CWEClick on Title to CallText BasedNavigationNo More Wait Time10
    10. 10. Demo 5: Contact CenterBuild on Sample ContactCenter ApplicationContextualWeb ChatEscalate toVoice CallHold/ResumeCall Features11
    11. 11. Lync APIsUnifiedCommunicationsWeb APILync ManagedAPIPersistent ChatAPIsUnifiedCommunicationsManaged APIExchange WebServicesManaged APIMail Apps forOffice 201312

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