The reason we felt it was vital to improve the skills of library staff
Some background info.We have approx 8 staff members in Information services (in practice 7.5 as the research librarian is also the IR and Digital initiatives librarian for half her time)
Why no IS librarians at the service desk? Reduced staff, not good use of our skills, increasing demand from Faculty and Researchers for scheduled support. It is part of the universities Staff policy – to encourage continous learning and provide opportunities for staff development, both personal and professional.
Why no IS librarians at the service desk? Reduced staff, not good use of our skills, increasing demand from Faculty and Researchers for scheduled support. It is part of the universities Staff policy – to encourage continuous learning and provide opportunities for staff development, both personal and professional.
The Centre for teaching and learning advertised a new programme for early stage academics and staff involved in teaching. Discussed possibility of undertaking this course with manager as I was very involved in teaching within my faculty but felt a little unsure of my skills in this area.
As part of this course I had to undertake a project to complete and I opted to build on information skills sessions I provided to students and faculty in EHS, by developing a stand alone mondule that would give students the basics they needed to undertake research. These morphed into Level 4 (postgrad/researcher) modules, Realising Your Research Value(with contributions from other librarians on project team). Worksheets created to ensure standardisation of content, regardless of trainer
These morphed into Level 4 (postgrad/researcher) modules, Realising Your Research Value(with contributions from other librarians on project team). Worksheets created to ensure standardisation of content, regardless of trainer
For example reference interview, dealing with difficult customers, database specific training and anything else requested.Training was expanded to include LA’s from other divisions who do the service desk in the evenings and at weekends, though training was not compulsory.
In the main, yes.Why?UL seeks to provide staff at all levels with opportunities to learn new skills, or just brush up on some old skills.
Upskilling library staffA brief overview of the InformationServices Team’s response to a rapidlychanging Higher Education and Researchenvironment at the GlucksmanLibrary, University of Limerick.Donna Ó DoibhlinLibrarian, Education & Health SciencesUniversity of Limerick
Agenda Background to project Overview of information services Challenges of changes in library andinformation services in UL Opportunities to learn new skills SDTLS – projects 1 and 2 Benefits of upskilling
Increased demands fromlibrary members Technological Immediacy Space Teaching andresearch support Self-service. . . as compared to the days when libraries were mostlyinvolved in lending books, organising storage of books, andshowing people where to find the documents they needed.– if in fact they ever they existed.
Supporting faculty, research PGs andstudents in the 4 faculties and the UniversityHospital Library 1 x Head of Information Services 5 x Faculty librarians 1 x Digital Initiatives and research librarian 1 x University hospital librarianInformation Services @ theGlucksman Library,University of Limerick
Information Services duties: Support academics and students. Develop IL/research skills modules andteach on these programmes. Manage QuestionPoint and Chat. Librarian on duty - fire evacuation duties. Collect reading lists, select and order stock. Support the newly amalgamated servicedesk - LOD with mobile phone.
Rapid increase in the demand for researchsupport and information literacy classes Increase in complexity of library queries Introduction of self-issue system andsecurityWhy do we need a staffdevelopment/trainingprogramme?
Introduction of single service desk – forcirculation and information queries Serviced by reader services library assistants(circulation desk staff) and one informationservices assistant No IS librarians sitting at service deskWhy? (con’t)
Big increase in demand for research support andIL, therefore teaching larger groups Increased demand for training for academics andresearchers Need to ensure quality of all classes Experienced librarians – but few with formal teachertraining –Are we any good? Have we feedback?Specialist Diploma (PG) inTeaching, Learning andScholarship
SDTLS Project 1 Develop formal information literacy modules(with a view to accreditation) Module called: Finding research informationand keeping up-to-date, developed anddelivered. This main module was developed further byother IS librarians and we finalised aprogramme called Realising your research Value– this is currently being delivered to researchersin UL
1. Finding research and keeping up-to-date 2. Reference management 3. Getting published and maximising yourresearch impactRealising Your ResearchValue:
Front of house staff training IS librarian held focus groups with desk staffto ascertain their satisfaction with newarrangement Where dissatisfaction was related to lack ofconfidence in knowledge/skills base,training was provided All IS librarians delivered subject/facultyspecific training
Front of house staff trainingKeys to success: During regular working hours. Always attended by IS librarian coordinatingthe project Staff surveyed following training to gaugelevels of satisfaction Some in-house training Some external consultant training Opportunities for further training
Librarians more confident in teaching delivery Academics viewing librarians as colleagues A deeper understanding among Librarians ofthe procedures relating to developing andaccrediting academic courses/modules More understanding between front of housestaff and librarians A closer working relationship between deskstaff and information services librarians. A more efficient service deskBenefits of training
So, were our endeavourssuccessful?. . . mostly, yes.
The feeling of elation at completing the first set ofservice desk training was shared among all the desk staff. . . almost (Pic is representative of service desk staff – not actual)
. . . as for the Information ServicesLibrarians who completed/are doing theTeaching Diploma . . . we always knew wecould do it . . . . and we just proved it!
Thanks for listening.Questions?Donnadonna.firstname.lastname@example.org