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CLIKS
What Shelli Said
Clinical Librarian role in UK/US has made a
difference by:
• Informing development of safe national
practice guidelines
• Development of Corporate Governance
Standards
• Informing Clinical Research
Our Knowledge Base
• UK Clinical Library Group
• Clinical Library Study Day
• Hill Report
• Evidence Based Day Waterford
• Existing Irish initiatives
Internal Change Drivers
• Need to get a higher percentage of
Clinicians using some form of library
services (17% Athens Survey 2010)
• Organisational focus on centralisation of
services
• Users looking to use library services in
different ways (Web 2.0)
Pilot Mode
• HSE/RCSI collaboration at Connolly
Hospital.
• Clinical Query Service directed at
Cardiology, COPD & Rheumatology teams.
• Clinical Queries collected at Ward Rounds,
Journal Clubs, Team Meetings.
Pilot Positives
• Picked up a large number of clinical queries
that probably wouldn’t have filtered
through to the library.
• Created a more embedded relationship
between library & hospital staff
• Library being proactive rather than reactive
Pilot Negatives
Pilot Negatives
• Cold Storage Factor- Some obscure queries that
had floated around departments with little chance
of being answered
• Short Hand Factor- Difficulties manually
recording complex Clinical Queries
• Structural Factors- Forums at which Clinical
Queries were captured often cancelled. Staff
difficult to contact for query follow-up.
A period of reflection…
• Talked to pilot project team to try work out
more effective method for delivering
clinical query services
• Interviewed 16 Clinical Librarians to
inform this process
Survey Findings
• Most Clinical Librarians questioned were free to
promote and develop their role – independently of
the traditional library service
• Ward rounds were problematic – A number of the
Clinical Librarians used them as a chance to
market their services
• Many of the CLS concentrated on corporate policy
development in association with Clinical Library
Work
Implications for our CL Service
• Our Clinical Library Service – had to take
over from our Library Service. Clinical
Library Service couldn’t be a stand alone
project. It had to be integral to the work that
we were doing. Resources, Strategic work
plans targeted toward this end.
• LENUS work would also complement this
work.
Our Friends in the North……
CLIKS – Value Set
• Relationship building- embedding
relationships within strategic groups
• Skills & Training for CLIKS group
• Emphasis on highlighting professional
services for library users
• Championing new technologies
Have we been successful?
• KPIs – Clinical Query Service delivering
88% satisfaction rate
• Our tailored Current Awareness Bulletins
generated nearly 600 requested articles
from Clinical Programmes last year.
• Significant engagement within our target
strategic groups
Future Plans
• More partnership work – bring in specialists
to contribute to projects
• Integration with LENUS – Making the
strategic link with researchers
• Work with more strategic groups in the
organisation- whilst watching the workflow
and avoiding overheating
Now prepare to be struck by…

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Cliks gethin white hslg 2013

  • 2. What Shelli Said Clinical Librarian role in UK/US has made a difference by: • Informing development of safe national practice guidelines • Development of Corporate Governance Standards • Informing Clinical Research
  • 3. Our Knowledge Base • UK Clinical Library Group • Clinical Library Study Day • Hill Report • Evidence Based Day Waterford • Existing Irish initiatives
  • 4. Internal Change Drivers • Need to get a higher percentage of Clinicians using some form of library services (17% Athens Survey 2010) • Organisational focus on centralisation of services • Users looking to use library services in different ways (Web 2.0)
  • 5. Pilot Mode • HSE/RCSI collaboration at Connolly Hospital. • Clinical Query Service directed at Cardiology, COPD & Rheumatology teams. • Clinical Queries collected at Ward Rounds, Journal Clubs, Team Meetings.
  • 6. Pilot Positives • Picked up a large number of clinical queries that probably wouldn’t have filtered through to the library. • Created a more embedded relationship between library & hospital staff • Library being proactive rather than reactive
  • 8. Pilot Negatives • Cold Storage Factor- Some obscure queries that had floated around departments with little chance of being answered • Short Hand Factor- Difficulties manually recording complex Clinical Queries • Structural Factors- Forums at which Clinical Queries were captured often cancelled. Staff difficult to contact for query follow-up.
  • 9. A period of reflection… • Talked to pilot project team to try work out more effective method for delivering clinical query services • Interviewed 16 Clinical Librarians to inform this process
  • 10. Survey Findings • Most Clinical Librarians questioned were free to promote and develop their role – independently of the traditional library service • Ward rounds were problematic – A number of the Clinical Librarians used them as a chance to market their services • Many of the CLS concentrated on corporate policy development in association with Clinical Library Work
  • 11. Implications for our CL Service • Our Clinical Library Service – had to take over from our Library Service. Clinical Library Service couldn’t be a stand alone project. It had to be integral to the work that we were doing. Resources, Strategic work plans targeted toward this end. • LENUS work would also complement this work.
  • 12. Our Friends in the North……
  • 13. CLIKS – Value Set • Relationship building- embedding relationships within strategic groups • Skills & Training for CLIKS group • Emphasis on highlighting professional services for library users • Championing new technologies
  • 14. Have we been successful? • KPIs – Clinical Query Service delivering 88% satisfaction rate • Our tailored Current Awareness Bulletins generated nearly 600 requested articles from Clinical Programmes last year. • Significant engagement within our target strategic groups
  • 15. Future Plans • More partnership work – bring in specialists to contribute to projects • Integration with LENUS – Making the strategic link with researchers • Work with more strategic groups in the organisation- whilst watching the workflow and avoiding overheating
  • 16. Now prepare to be struck by…