Simple Systems for a Complex Company
Hi, I’m Eric
Hi, I’m EricI have a complex life.
Hi, I’m EricBorn Dutch + Irish / Canadian GuatemalaLive Canada China Sweden Germany SwitzerlandStudy Politics Communicatio...
EF Education FirstTravel / Language Learning / Academic DegreesAbout 35,000 Staff400+ Schools & Offices60+ Countries
AlmatyAmsterdamAntwerpBangaloreBangkokBarcelonaBeijingBuenos AiresBostonBrusselsBudapestCambridgeCopenhagenDenverDubaiDubl...
LONDON
BANGALORE
MOSCOW
SAO PAULO
SHANGHAI
CultureTrust Ownership Passion Detail Quality FlexibilityNo Org Charts - “Kill the Admin”No Standard Processes Decentraliz...
CultureYou Don’t Succeed After Many Failures.
CultureYou Don’t Succeed After Many Failures.You Succeed Because Of Many Failures.
Complex?
International LanguageSchoolsAcademicYearAbroadLanguageTravelTravelEducationCustomer AgeE1 KidsE1 AdultsInternational Acad...
CultureLudicrous SpeedMy idea, your money.Forgiveness, please
Systems Culture“Cost Conscious”My Little Sister, DataShare (On Weekends)
CasesCMS Sitecore / Umbraco / WordPressIntranet SharePoint / Convergence / Sitecore /GoogleDocsATS ??? / SmartRecruiters
Simple / Complex
SimpleNew Systems are Bathwater
SimpleNew Systems are BathwaterIf it’s broke, fix it or forget it
SimpleNew Systems are BathwaterIf it’s broke, fix it or forget itDevelop Experts
SimpleNew Systems are BathwaterIf it’s broke, fix it or forget itDevelop ExpertsHire Treat Expect Smart
SimpleNew Systems are BathwaterIf it’s broke, fix it or forget itDevelop ExpertsHire Treat Expect SmartConsumer Approach C...
Complete SoftwareBeautiful SolutionSilver Bullet
Complete SoftwareBeautiful SolutionSilver BulletCulture
Simple Systems For A Complex Company
Simple Systems for a Complex Company - Eric Van Delden
Simple Systems for a Complex Company - Eric Van Delden
Simple Systems for a Complex Company - Eric Van Delden
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Simple Systems for a Complex Company - Eric Van Delden

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We have 400+ schools and offices located in over 60 countries. Our 17 divisions each run semi-autonomously and are encouraged to choose the right approach for each challenge (meaning many different systems for the same problems). And we have a very flat company matrix where org charts and hierarchy are not allowed and a mandate of "kill the admin" is paramount. So, how do central HR staff choose the right system for our many challenges?

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Simple Systems for a Complex Company - Eric Van Delden

  1. 1. Simple Systems for a Complex Company
  2. 2. Hi, I’m Eric
  3. 3. Hi, I’m EricI have a complex life.
  4. 4. Hi, I’m EricBorn Dutch + Irish / Canadian GuatemalaLive Canada China Sweden Germany SwitzerlandStudy Politics Communications DesignWork Design Tech Marketing Recruitment SalesPlay Travel Snowboarding Hiking Marriage Resting
  5. 5. EF Education FirstTravel / Language Learning / Academic DegreesAbout 35,000 Staff400+ Schools & Offices60+ Countries
  6. 6. AlmatyAmsterdamAntwerpBangaloreBangkokBarcelonaBeijingBuenos AiresBostonBrusselsBudapestCambridgeCopenhagenDenverDubaiDublinDusseldorfHelsinkiHo Chi MinhCityHong KongHonoluluIstanbulJakartaLausanneLisbonLondonLucerneLuxembourgMadridMexico CityMilanMoscowMunichNew YorkOsloOxfordPanama CityParisPragueRio de JaneiroRiyadhSan JoseSao PauloSeoulShanghaiSingaporeSt. PetersburgStockholmSydneyTokyoTorontoValettaVancouverViennaWarsawZurichOur Offices
  7. 7. LONDON
  8. 8. BANGALORE
  9. 9. MOSCOW
  10. 10. SAO PAULO
  11. 11. SHANGHAI
  12. 12. CultureTrust Ownership Passion Detail Quality FlexibilityNo Org Charts - “Kill the Admin”No Standard Processes DecentralizedMake Decisions & Mistakes Like You Own The Place
  13. 13. CultureYou Don’t Succeed After Many Failures.
  14. 14. CultureYou Don’t Succeed After Many Failures.You Succeed Because Of Many Failures.
  15. 15. Complex?
  16. 16. International LanguageSchoolsAcademicYearAbroadLanguageTravelTravelEducationCustomer AgeE1 KidsE1 AdultsInternational AcademyUniversityPreparationHULTEnglishtownOperationsHigh SchoolYearCorporateLanguageTrainingCulturalCareAu PairTours SmithsonianTravelCollegeStudy ToursCollegeBreakGo AheadToursN. AmericaS. AmericaEuropeMiddle EastAfricaAsiaAustralia / NZKidsTeensYoung AdultsProfessionalsBoston Zurich Lucerne Shanghai London
  17. 17. CultureLudicrous SpeedMy idea, your money.Forgiveness, please
  18. 18. Systems Culture“Cost Conscious”My Little Sister, DataShare (On Weekends)
  19. 19. CasesCMS Sitecore / Umbraco / WordPressIntranet SharePoint / Convergence / Sitecore /GoogleDocsATS ??? / SmartRecruiters
  20. 20. Simple / Complex
  21. 21. SimpleNew Systems are Bathwater
  22. 22. SimpleNew Systems are BathwaterIf it’s broke, fix it or forget it
  23. 23. SimpleNew Systems are BathwaterIf it’s broke, fix it or forget itDevelop Experts
  24. 24. SimpleNew Systems are BathwaterIf it’s broke, fix it or forget itDevelop ExpertsHire Treat Expect Smart
  25. 25. SimpleNew Systems are BathwaterIf it’s broke, fix it or forget itDevelop ExpertsHire Treat Expect SmartConsumer Approach Corporate Environment
  26. 26. Complete SoftwareBeautiful SolutionSilver Bullet
  27. 27. Complete SoftwareBeautiful SolutionSilver BulletCulture
  28. 28. Simple Systems For A Complex Company
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