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  • The first theme is the need for ever larger amounts of data, delivered in ever shorter amounts of time. Or as we call it: Big Data. Real-time.
  • Source: Nielsen Group http://blog.nielsen.com/nielsenwire/global/social-media-accounts-for-22-percent-of-time-online/Source: http://socialnomics.net/2009/08/11/statistics-show-social-media-is-bigger-than-you-think/
  • Customer intimacy as a competitive advantage means working with your customers more closely than the competition to build value and loyalty. To develop customer intimacy, you need to move from being merely valued by your customers… …to actively engaging with customers such that customers drive your value. In order tobuild this intimate customer relationship, you have to work and collaborate closely with not only your customers, but also with all players in your business network. John Chambers of Cisco once remarked that only 1 of 5 people that he needs to influence to drive success for Cisco actually has a Cisco employee badge.None of us operate in a vacuum, we all need to more easily engage, connect and coordinate with others who are important to our success.SAP delivers capabilities that help you tap into “the network” – that is, to Collaborate Better –with customers, suppliers, partners, and more. With SAP, our customers build a collaborative business network using, for example, mobility technologies that deliver on device functionality and pre-packaged software applications that enable smaller organizations to connect more easily to the business networks of large companies. First, SAP has the business strategy and solutions that help you to more easily engage customers through a mobile device. For example, Casino – a French retail chain Casino is improving customer relations with SAP software, aiming to ensure consistent customer communications across all channels. The application M-Casino - which is designed for the mobile Internet - is part of the concept and will bring product suggestions and product evaluations directly to customers´ cell phones. With the SAP solution, Casino France wants to address customers of its some 100 giant "hypermarkets," 350 supermarkets and 2,000 convenience shops ("supérette") more precisely and coherently, based on consistent data. Thanks to the new SAP tool, Groupe Casino is moving toward customer intimacy. Customers can now "contact us anytime, with any device, anywhere, and vice versa," said Stephane Bout, CIO of Groupe Casino. M-Casino enables customers to figure out shop hours, find maps of the locations, collect bonus points, load shopping lists compiled on the Internet, or scan barcodes in order to avoid standing in line at the checkout. "This application is more than just a personal shopping assistant," said SAP manager Scott Flathers. "We help Casino to get even closer to its customers." A prime example of how collaborating more closely with customers builds customer intimacy. SAP also allows companies of all sizes to connect and engage in the business – from R&D to packaging, distribution, and shipping to the end consumer by delivering small business solutions which are pre-integrated to SAP solutions.
  • Talking of choices and new delivery models - "Customers today wantchoicesin how they scope, configure, and deploy business software." Peter Russo from PiereeAudoinAnd they are looking for an integrated solution: „Nowwhencompaniesthinkaboutimplementing an application, theyreallywanttoimplement an integratedsolution“Henry D. Morris, Senior VicePresidentof Worldwide Software and Services, IDC. “Statistics state that up to 70% of IT projects run late, over-budget, or do not meet planned goals…Consequently, implementation risk is a critical factor…”From “Introducing Packaged Solutions” by Michael KrigsmanThese challenges are addressed by Rapid Deployment Solutions: a package of Software,Content (SAP bestpractices, templatesandtoolsmakesolutionadoptioneasier),Enablement (Guides andeducational material speed end useradoption),andService (Fixed scopeandpriceprovidesmaximumpredictabilityandlowersrisk)What is the value of this package:PredictabilityImplementations is a matter of days/weeksClearpricing, scope, timelines and outcomesIntegrationOut-of-the-box Integration for individual startandgrowthoptionstoextendexisiting IT landscapeImmediate andfuture IT andbusinessprocesseslandscapeintegrityChoiceModular packages to meet specific business needs and allow individual adoption paths and various deployment options These Rapid Deployment Solutions are available for an increasing number of HR features and functions – if you want to know more, please visit us at our booth.

Transcript

  • 1. HR Technology - What the Future HoldsDavid Ludlow, Group Vice PresidentSAP HCM Solutions
  • 2. Macro trends and their impact on HR Increased demand for HR > Continued Globalization services > Acquiring/retaining talent > Managing multiple worker types > Sustainability, CSR > Workforce Planning New challenges and opportunities on how HR Increased disruption from technology > Mobility supports the > “Big Data” business > Social networking and collaboration > Cloud-based delivery options© 2011 SAP AG. All rights reserved. 2
  • 3. MobilityAlways On© 2011 SAP AG. All rights reserved. 3
  • 4. In 1983, Motorola introduced the DynaTAC Today, there are 4 billion 8000x, the first mobile phones in use, commercially available 27% of which are smart portable cellular phone. phones. It was a foot long, weighed two pounds, In the 4th quarter of 2010, could store 30 phone 101 smartphones were numbers, and cost sold vs. 92 million PC’s. 1 $3995. 1© 2011 SAP AG. All rights reserved. 4
  • 5. More…3 of 5 workers say they don’t need to be in the office anymoreto be productive 240% of information workers use personally owned devices toaccess business applications, up 10% from last year 232% of employees globally use more than one mobile deviceon a typical workday 2Number of mobile workers by 2013 3 • US 120m • Western Europe 130m • Asia/ Pacific 546m 1. PC World, 2007: http://www.pcworld.com/article/131450/in_pictures_a_history_of_cell_phones.htmlSources: 2. IDC 2011 Consumerization of IT Study: Closing the “Consumerization Gap,” sponsored by Unisys, July 2011 3. IDC Study: http://thenextweb.com/mobile/2010/02/21/billion-mobile-workers-worldwide-2010© 2011 SAP AG. All rights reserved. 5
  • 6. Evolution of Consumption A new definition of mobile worker: from “always traveling” to “always on” New ways of consuming processes and information • Anywhere/anytime • Unique user experience Increasing demand for business applications accessed via mobile devices Willingness to use personal devices© 2011 SAP AG. All rights reserved. 6
  • 7. Enabling “Mobile HCM” Across the Workforce… Executive ► Exception Handling • Access to key HR metrics • Navigate the Org. Chart Know the HR process HR Business Partner ► Information on call and data • Employee data and analytics stakeholders • HR Reports and KPI’s • Meeting preparation and follow up Where is the most Manager ► Efficiency and Insight value derived from • Workflow approvals • Team Information mobile access? • Selected HR Processes Employee ►Efficiency and Engagement • “Every-day” transactions (requests, Time Entry, Pay Slip, Team Calendar, Employee Lookup)© 2011 SAP AG. All rights reserved. 7
  • 8. Mobile HCM Potential benefits Key Considerations… for HR…Reaching more users, 100% ESS Personal vs. company-issued devicesDelivering more consumable Standardization vs. configurable appsinformation and processes Macro vs. microMeeting expectations of today’susers Network bandwidth, cost, IT budgets Overtime?© 2011 SAP AG. All rights reserved. 8
  • 9. DataBig Data | Real Time
  • 10. In 1980, the first gigabyte In 2010, the average hard disk is introduced by hard disk cost per IBM. The IBM 3380 is gigabyte reached $0.08. the size of a refrigerator, The average hard disk weighs around 500 size reached 1,000 pounds, and costs gigabytes. $40,000.© 2011 SAP AG. All rights reserved. 10
  • 11. More…Data storage in Petabytes (approx. 1m GB) 3 • US 3500PB • Europe 2000PB • China 250PBMost enterprises expect annual data growthrates of 11-30%430% of all analytic applications will use in-memory functions by 2014 11: blog.spamfighter.com 2:Gartner 3: lonewolflibrarian.wordpress.com 4: EMC2© 2011 SAP AG. All rights reserved. 11
  • 12. Evolution of Analytics Years of process automation have resulted in large amounts of data Ability to store data cheaply enables unique insight Advancements in technology like in- memory enable faster, real-time ability to plan and analyze From Reporting to Insight, Measurement, and Planning© 2011 SAP AG. All rights reserved. 12
  • 13. HCM Analytics Potential benefits Key Considerations… for HR…Insight to find potential Analytics requires process automation toproblems and support the collect the data and historical data to showbusiness trendsMeasurement and Monitoring to Integration is key:measure strategies and risk • Cross-HR data (core HR + compensation + talent, etc)Better data to support business • Enterprise data (e.g. financials, sales)planning© 2011 SAP AG. All rights reserved. 14
  • 14. Social HCMState of mind | Not statement of age© 2011 SAP AG. All rights reserved. 15
  • 15. Consider… As of September 2011: • 750m Facebook users in worldwide • 100m Twitter users worldwide Americans spend more time on Facebook than they do on any other US website Nearly 4 in 5 active internet users visit social networks and blogs, accounting for nearly a quarter of total time spent online Social networking apps are the third most-used among US smartphone owners 27% of organizations have social networking on their corporate intranets 39% of 18-24 year olds would consider leaving a company if they werent allowed to access Facebook or Youtube© 2011 SAP AG. All rights reserved. 16
  • 16. More…78% of consumers trust peer recommendations; 14% trustadvertisementsInternet users over the age of 55 are driving the growth ofsocial networking through the internetYears to Reach 50 millions Users: Radio (38 Years),TV (13Years), Internet (4 Years), iPod (3 Years)… Facebook added100 million users in less than 9 months… iPhone applicationshit 1 billion downloads in 9 months. Nielsen Group http://blog.nielsen.com/nielsenwire/global/social-media-accounts-for-22-percent-of-time-online/ http://socialnomics.net/2009/08/11/statistics-show-social-media-is-bigger-than-you-think/Sources: http://www.thesocialworkplace.com/2011/03/29/social-knows-employee-engagement-statistics http://www.checkfacebook.com/ http://www.businessinsider.com/twitter-100-million-active-users-stats-2011-9© 2011 SAP AG. All rights reserved. 17
  • 17. Demands of today’s workforce align with experiencesfrom social networking “I like people to “Collaboration with “I use my phone recognize my my network helps to stay on top of contribution” me to get my job things, it’s my done” mobile command center” “Frequent “I need a work feedback fromenvironment that my manager and fosters my peers is professional important to me” development”© 2011 SAP AG. All rights reserved. 18
  • 18. Within HR, some social software is already leveraged… External Networks • Recruiting: using But… networks to find candidates they are specific to the individual Content Management application • Learning: using collaboration to share and knowledge Not a part of the Conceptual usage: larger social network • Performance of the organization management and career development© 2011 SAP AG. All rights reserved. 19
  • 19. “Social” Talent Management“Career OnDemand”Embedding Social Networking and Collaboration Profile  Create Goals Activities, Performance  Appraise Performance Collaboration  Negotiate/Agree on goals  Track ongoing• Who I am/my personal achievements brand  Receive and share• What I’m responsible for feedback• Sharing experiences Development  Career goal My Network  Development plan • What I’m planning  Discover ideas and • What I’m doing/have done options • What helps me to achieve  Find mentors my goals  Share experiences• Find people• My contacts and groups Future HCM• What others are doing applications…© 2011 SAP AG. All rights reserved. 20
  • 20. Social HCM Potential benefits for Key Considerations… HR StakeholdersKnowledge sharing Focus on weak links to drive maximum valueInsight to performance Understand potential limitations from workers’ councils in EuropeInsight to career options Ensure integration of the processes andBetter decision making social foundationComprehensive view of theworkforce© 2011 SAP AG. All rights reserved. 22
  • 21. CloudNew delivery models
  • 22. Some Cloudy Terminology… Hybrid Cloud (Cloud Spanning): • Cloud Applications or SAAS • Public Cloud • Cloud Infrastructure or IAAS • Private or Internal Cloud • Cloud Platform or PAAS • Virtual Private Cloud • Elasticity • Cloud Bursting© 2011 SAP AG. All rights reserved. 24
  • 23. Some SaaS Considerations Less Disruption Speed of Innovation CAPEX OPEX High IT Dependence Low IT Dependence High Customization Standardization … …© 2011 SAP AG. All rights reserved. 25
  • 24. Bridging the SaaS/On-Premise gap"Customers today want choices in how they scope, configure, and deploy businesssoftware." Peter M. Russo, Managing Director of Pierre Audoin ConsultantsSAP Rapid Deployment Solutions… … combine key benefits of on-premise and SaaS to deliver value Software … package software, content, and services Service Content to deliver a solution Enablement … ensure the most predictable and fastest time to business value© 2011 SAP AG. All rights reserved. 26
  • 25. Thank YouContact information:David LudlowGlobal Vice President, HCM Solutionsdavid.ludlow@sap.com+1 650 849 4287
  • 26. Appendix
  • 27. Cloud Computinggrowth of public cloud market: 2014: 56b $ IDC 2013: 150b $ Gartner 2011: 160b $ Merrill Lynch 2020: 160b $ Forresterprivate cloud market: 2020: 65b $ Forrestergrowth of cloud adoption(2009-2011):1 Italy: 89%, Canada: 68%, Germany: 43%, USA: 19%1: Avanade® Research & Insights Global Survey: Has Cloud Computing Matured? © 2011 SAP AG. All rights reserved. 29
  • 28. TerminologyHybrid Cloud (Cloud Spanning): A computing environment combining both private (internal) and public (external) cloudcomputing environments. Quick note Hybrid cloud: I do see the hybrid cloud model becoming quite common in the next fewyears as companies start to move certain non-critical applications to the Cloud and retain their IP, business, SLA sensitiveapplications in house.Virtual Private Cloud: The term describes a concept that is similar to, and derived from, the familiar concept of a VirtualPrivate Network (VPN), but applied to cloud computing. It is the notion of turning a public cloud into a virtual private cloud,particularly in terms of security and the ability to create a VPC across components that are both within the cloud andexternal to it.Elasticity: Conversations around the Cloud usually have a general dose of the term “elasticity” thrown in. Elasticity is theability of being able to scale up and down rapidly based on usage. So for instance if the application is seasonal (like Onlinetax filing) being elastic means the application can rapidly grow to meet the demands during the Mar-April timeframe andthen shrink back on regular usage.Cloud Bursting: The ability to utilize external and public cloud resources to meet increased demand for compute resources,© 2011 SAP AG. All rights reserved. 30
  • 29. A Few more Terms…Cloud Infrastructure or IAAS: These are providers for virtualization environment – typically the barebones virtual machine and the OperatingSystem. Most of them also provide ways to scale/shrink the hardware based on the application needs. So instead of going to Hp, Dell or IBM tobuy machines you rent general compute, storage, and other resources from these infrastructure providers.Cloud Applications or SAAS: Represents the application that have been delivered on the cloud and typically offered as a service.Salesforce.com, SAP, Google Apps, Microsoft Office 360 are all cloud delivered applicationsCloud Platform or PAAS: There is a huge gap between the functionality provided by the bare-bones cloud infrastructure provider and whatthe application developer needs to do to be able to run on it. This is where the Cloud Platform comes into play – enabling quick developmentand delivery of cloud applications– examples of the Cloud platform are TIBCO Silver, Microsoft Azure, Google AppEngine.Public Cloud: A cloud computing environment that is open for use to the general public, whether individuals, corporations or other types oforganizations. Amazon Web Services are an example of a public cloud.External Cloud: Although it often is, an external cloud is not necessarily a public cloud. Some external clouds make their cloud infrastructureavailable to specific other organizations and not to the public at-large. Ex: Cloud Infrastructure providers might set up a cloud environment forspecific government agency- although external it is not a public cloud.Private or Internal Cloud: A cloud computing-like environment within the boundaries of an organization and typically available for exclusiveuse by said organization. A slightly more technical version is - cloud environment which creates a pool of resources behind a companys firewalland includes resource management and dynamic allocation, chargeback and support for virtualization. © 2011 SAP AG. All rights reserved. 31