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NGA HR Product Demo - HR Tech Europe 2013

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  • 1. NGA Human Resources HR Tech Amsterdam Gabriele Hepfer Global Technology Pre-Sales Copyright NGA Human Resources. All rights reserved.
  • 2. Where You Are Today Your enterprise lives in a globally connected environment… • The whole world is our workplace • With four generations (and mindsets) at work • Permanently in search of efficiency & automation • Smartly combining software & services … confronting a perfect innovation storm (Gartner’s ‘Nexus of Forces’ *) • Your workforce is mobile • Your workforce collaborates through social networks • Your workforce works in virtual teams in the cloud • Making sense of an information explosion through analytics and big data Copyright NGA Human Resources. All rightsof Forces’ *More about Gartner’s ‘Nexus reserved. research: http://www.gartner.com/technology/research/nexus-of-forces/
  • 3. Where You Want to Be HR: Here’s what the executive team expects from you I want HR to contribute to our business strategy through … CEO • Strategy enablement • Creating focus on core business • Actionable insight on workforce performance and employee attrition • Talent & succession strategies Copyright NGA Human Resources. All rights reserved. CFO • Regulatory compliance & risk monitoring • HR reporting, analytics & insights • Cost optimization initiatives – In-house vs outsourcing – Variable vs fixed price models – Opex vs Capex CIO • Unified, global systems • Rapid roll-outs • Easy maintenance & upgrades • Smart use of cloud technologies • Compliance & data privacy monitoring • Easy integration & interfacing Line-of-Business • Access to expert HR support • Strategic business partnering • Ease of access to data & reports • Self-service: anywhere, anytime • Access to new technologies: mobile, cloud, social, analytics
  • 4. How We Can Help Build the right model to transform to people-critical EVALUATE DESIGN/BUILD Current HR Organization: Business Needs and Goals Workforce Administration Determine your HR technology roadmap: OnPremise, private cloud, public cloud TRANSFORM Optimized HR Organization Payroll Management Service Center Management Application Maintenance Determine your HR service delivery roadmap: in-house, shared service, BPO or BPaaS • Lower Cost of Service Delivery • Better Quality of HR Data • Higher Level of Business Agility Technology Partners and Platforms Determine your transformation objectives & gap Copyright NGA Human Resources. All rights reserved. Review your objectives & drive improvements
  • 5. Key Payroll Challenges Which Payroll Challenges do Global Organizations worry about most? Standardized Payroll Process • Pay frequencies and payment methods • Approvals and exception handling Manage Mobile Workforce 18% 8% 5% Legislative Compliance • Need to be abreast of tax obligations • Pay and work rules Copyright NGA Human Resources. All rights reserved. Regional Capability 4% 23% 4% 3% 0 Others • Frequent updates to national laws • Varying Data Privacy laws • Regional languages, currencies & time zones • Audits & Remediation Consistent Remuneration & Benefits 35% Consolidated Management Reporting Right Global Payroll Talent & Resources
  • 6. Customer Requirements What do Our Customers Need the Most? Can you help us improve transparency & facilitate HR reporting? Create a more agile organization Can you help us deploy a single, uniform multicountry payroll solution? Improve delivery quality Can you help us lower the cost of our HR service delivery organization? Drive down cost Copyright NorthgateArinso. All rights reserved. Copyright NGA Human Resources. All rights reserved.
  • 7. The Challenge with the Long Tail Balancing workforce populations across geographies Example Head Tail #countries Company #1 Big heads only Company #2 Single big head, long tail Company #3 Few big heads, long tail Company #4 Small head, long tail only #EE #countries #EE 7 countries 25,000 EE 0 countries 0 EE 1 country 20,000 EE 10 countries 5,000 EE 5 countries 15,000 EE 10 countries 10,000 EE 1 country 1,000 EE 50 countries 24,000 EE Copyright NGA Human Resources. All rights reserved.
  • 8. How We Can Help: The NGA Advantage Advanced Technology Platforms and Applications Advanced Technology Platforms and Applications We can flexibly deploy HR solutions through a wide range of technology options • • OnPremise (in-house) • Global Portfolio of Flexible Service Delivery Options Single-tenant & Multi-tenant • Deep HR Experience and Insight Public & Private Cloud Hybrid models • With or without BPO/BPaaS services • Leveraging NGA- or partner platforms Strategic partnerships with all major enterprise technology vendors • • SAP-SuccessFactors • Copyright NGA Human Resources. All rights reserved. Workday Oracle
  • 9. NGA Global Payroll “NGA Global Payroll is an end-to-end payroll outsourcing solution for multi-country workforces, combining in-country payroll expertise with market-leading HR technology and consolidated reporting.” • Run payroll in over 100+ countries across the globe • Local language support in over 35 languages • Consolidated global payroll reporting • Standardized HR processes • Support for additional HR outsourcing services • Single account manager for a multi-vendor landscape Copyright NGA Human Resources. All rights reserved.
  • 10. NGA Global Payroll Value proposition Contract No more administrative hassle to discuss conditions and SLA on local level. NGA has uniform agreements with in-country experts Invoice You will receive one global invoice for paying your multinational workforce instead of dealing with local accounting issues Contact person Centralized management to steer your payroll globally and to streamline the delivery Statement of Service (SOS) Standardized and uniform services across the different countries represented into a single Service Level Agreement Standardized processes Globally defined interface and way of working Copyright NGA Human Resources. All rights reserved.
  • 11. How We Can Help: The NGA Advantage Advanced Technology Platforms and Applications Global Portfolio of Flexible Service Delivery Options HR delivery models evolve in function of • • Geographic expansion • Deep HR Experience and Insight M&A events & corporate agenda Technology & service needs Unique focus on customer centricity Global Portfolio of Flexible Service Delivery Options • Bi-monthly customer satisfaction measurement • Focused account & service delivery structure HR and payroll services in 100+ countries • • • Copyright NGA Human Resources. All rights reserved. Through offices in 35 countries 7 strategic delivery centers 30+ local service delivery points
  • 12. How We Can Help: The NGA Advantage Global Service Delivery Network Saint Johns [L] Birmingham [P] Katowice [S] Cincinnati [P] NGA has 30+ service delivery points, including 7 Strategic Service Delivery Centers, enabling HR & Payroll services in 100+ countries, supporting more than 25 languages, and any currency. Budapest [L] Dalian [S] Aix [L] Granada [S] Hyderabad [S] Manila [S] Jacksonville [P] Kuala Lumpur [L] Kochi [S] Sao Paulo [S] Sydney [P] Buenos Aires [S] local NGA office | [S] Strategic Delivery Center | [P] Premium Delivery Center | [L] Local Delivery Points 50+ offices Copyright NGA Human Resources. All rights reserved. 7 strategic centers 4 premium centers 30+ delivery points
  • 13. Payroll Delivery Options Service Center & Expert Support, Payroll Processing Data Entry System Infrastructure, Hosting, Expert (SME) Support, Payroll Processing, Data Entry Upgrades, Testing & Maintenance Portal Global workforce Payroll Exchange Level 1 Provisioned Service 100+ countries 35 languages 30+ service delivery points Any currency Workday SuccessFactors Fusion euHReka Level 2 Managed Service Level 1 Comprehensive Outsourcing Client NGA Client NGA Client NGA NGA Distribution of process ownership Copyright NGA Human Resources. All rights reserved. HR Systems Hosting/SaaS BPO/BPaaS BPO/BPaaS BPO/BPaaS
  • 14. Solution Architecture Global Payroll NGA Technology Partners Services Partners Employee, Time & Org Data Enterprise Content Management Service Center Management Payroll Exchange HRMS platforms Copyright NGA Human Resources. All rights reserved.
  • 15. NGA’s Advantage in Global Payroll Compliant and Scalable Global Platform NGA + Partner Solution in over 100+ Countries with Local language support Fully Compliant and standardized processes across Payroll and Time & Attendance Consolidated Global Reporting Transparent Global Reporting resulting in a clear view of people costs, regional differences, etc. One Global Solution 100% Employee access, uniform employee experience in terms of service levels and process standards One Contract and Commercial terms No more administrative burden to discuss conditions and SLAs on local level. NGA has uniform agreements with partners Governance Centralized management to manage your payroll globally and to streamline the delivery including partner management Rich Experience and Credentials Multiple Industry Vertical & Technology Platforms experience, ‘Leaders’ in various Industry analysts rankings and Practitioner’s approach Copyright NGA Human Resources. All rights reserved.
  • 16. Thank You

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