0
THE CROWDSOURCED
PERFORMANCE REVIEW
CHARLIE UNGASHICK
GLOBOFORCE

1
IT’S ALL IN THE BOOK

2
TWO-THIRDS
OF UK WORKERS
ACTIVELY DISLIKE
PERFORMANCE REVIEWS
INDUSTRY MEGA TRENDS

TRADITIONAL PERFORMANCE REVIEWS
SOCIAL RECOGNITION
CROWDSOURCING
THE CROWDSOURCED PERFORMANCE
REVIEW
5
JIGME SINGYE
WANGCHUCK
 Stay twice as long in their jobs

 Spend double their time at work
focused on what they are paid to do

THE HAPPINESS
A...
60%

15%

increase in engagement
from recognizing employee
performance

boost in engagement leads to
2% increase in operat...
Social

Frequent

Drives happiness & engagement 

PERFORMANCE
MANAGEMENT IN THE
FUTURE
INDUSTRY MEGA TRENDS

TRADITIONAL PERFORMANCE REVIEWS
SOCIAL RECOGNITION
CROWDSOURCING
THE CROWDSOURCED PERFORMANCE
REVIEW
A PROCESS FROZEN
IN TIME
INFREQUENT
FEEDBACK
A SINGLE POINT OF
FAILURE
EMPLOYEES’ VIEW
@nicereminders:
Feeling completely
dejected and destroyed
after the performance
review I received from
the...
EMPLOYEES’ VIEW
@nicereminders:
Day after being told by boss
that my performance isn't
acceptable and that my
depression i...
HR’S VIEW
“Do you think the annual
performance reviews are an
accurate appraisal for employees’
work?”

No
45%

Yes
55%
THE DREADED
FORM
INDUSTRY MEGA TRENDS

TRADITIONAL PERFORMANCE REVIEWS
SOCIAL RECOGNITION
CROWDSOURCING
THE CROWDSOURCED PERFORMANCE
REVIEW
RECOGNITION
OLD WAY: TACTICAL

NEW WAY: SOCIAL

Fragmented, disconnected, tactical
Limited participation
Outdated, ineffec...
PERFORMANCE
MANAGEMENT IN THE
FUTURE

Social
Frequent
Drives happiness
Global approach
Shared throughout the company
Viral...
INDUSTRY MEGA TRENDS

TRADITIONAL PERFORMANCE REVIEWS
SOCIAL RECOGNITION
CROWDSOURCING
THE CROWDSOURCED PERFORMANCE
REVIEW
“

To what extent do you trust the
following forms of advertising?
Trust Completely/
Somewhat

Recommendations from people...
24
WISDOM OF THE CROWDS & HR

Wisdom of the Crowds
Big data, in the form of social
recognition.
What WE think.

Manager’s Opi...
FIX PERFORMANCE REVIEWS WITH
THE WISDOM OF CROWDS
INDUSTRY MEGA TRENDS

TRADITIONAL PERFORMANCE REVIEWS
SOCIAL RECOGNITION
CROWDSOURCING
THE CROWDSOURCED PERFORMANCE
REVIEW
Crowdsourcing input about employee
performance creates a market composed of
every employee, and social recognition is the
...
SUNDAY
TIMES

30
TRUE
INFLUENCERS
CAN BE FOUND
INSTANTLY
MULTIPLE
SOURCES OF
FEEDBACK
BASED ON DATA
COMBINING
REVIEWS
PERFORMANCE
MANAGEMENT IN THE
FUTURE

Social
Frequent
Drives happiness
Global approach
Shared throughout the company
Viral...
3
Crowdsourcing the Employee Review - Charlie Ungashick, Globoforce
Crowdsourcing the Employee Review - Charlie Ungashick, Globoforce
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Crowdsourcing the Employee Review - Charlie Ungashick, Globoforce

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Crowdsourcing the Employee Review - Charlie Ungashick, Globoforce. HR Tech Europe 2013 #hrtecheurope

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  • LauraMillier talked about big data and how to leverage it in HR – to have a “seat at the table”Recognition maps relationships and connections. It provides managers with more insight into the true performance and behaviors of employees. It also enables peers to recognise and appreciate each other – enhancing productivity across teams.
  • Transcript of "Crowdsourcing the Employee Review - Charlie Ungashick, Globoforce"

    1. 1. THE CROWDSOURCED PERFORMANCE REVIEW CHARLIE UNGASHICK GLOBOFORCE 1
    2. 2. IT’S ALL IN THE BOOK 2
    3. 3. TWO-THIRDS OF UK WORKERS ACTIVELY DISLIKE PERFORMANCE REVIEWS
    4. 4. INDUSTRY MEGA TRENDS TRADITIONAL PERFORMANCE REVIEWS SOCIAL RECOGNITION CROWDSOURCING THE CROWDSOURCED PERFORMANCE REVIEW
    5. 5. 5
    6. 6. JIGME SINGYE WANGCHUCK
    7. 7.  Stay twice as long in their jobs  Spend double their time at work focused on what they are paid to do THE HAPPINESS ADVANTAGE HAPPY WORKER WORK HARDER  Take ten times less sick leave  Believe they are achieving their potential twice as much
    8. 8. 60% 15% increase in engagement from recognizing employee performance boost in engagement leads to 2% increase in operating margin 9
    9. 9. Social  Frequent  Drives happiness & engagement  PERFORMANCE MANAGEMENT IN THE FUTURE
    10. 10. INDUSTRY MEGA TRENDS TRADITIONAL PERFORMANCE REVIEWS SOCIAL RECOGNITION CROWDSOURCING THE CROWDSOURCED PERFORMANCE REVIEW
    11. 11. A PROCESS FROZEN IN TIME
    12. 12. INFREQUENT FEEDBACK
    13. 13. A SINGLE POINT OF FAILURE
    14. 14. EMPLOYEES’ VIEW @nicereminders: Feeling completely dejected and destroyed after the performance review I received from the central office. #killmenow
    15. 15. EMPLOYEES’ VIEW @nicereminders: Day after being told by boss that my performance isn't acceptable and that my depression is my problem... How am I supposed to be motivated?
    16. 16. HR’S VIEW “Do you think the annual performance reviews are an accurate appraisal for employees’ work?” No 45% Yes 55%
    17. 17. THE DREADED FORM
    18. 18. INDUSTRY MEGA TRENDS TRADITIONAL PERFORMANCE REVIEWS SOCIAL RECOGNITION CROWDSOURCING THE CROWDSOURCED PERFORMANCE REVIEW
    19. 19. RECOGNITION OLD WAY: TACTICAL NEW WAY: SOCIAL Fragmented, disconnected, tactical Limited participation Outdated, ineffective HR processes Global, consolidated, strategic recognition solution Broad participation – peer-to-peer, mobile & social New insight into talent & culture INDUSTRY DISRUPTION 20
    20. 20. PERFORMANCE MANAGEMENT IN THE FUTURE Social Frequent Drives happiness Global approach Shared throughout the company Viral adoption      
    21. 21. INDUSTRY MEGA TRENDS TRADITIONAL PERFORMANCE REVIEWS SOCIAL RECOGNITION CROWDSOURCING THE CROWDSOURCED PERFORMANCE REVIEW
    22. 22. “ To what extent do you trust the following forms of advertising? Trust Completely/ Somewhat Recommendations from people I know 92% Consumer opinions posted online 70% Don’t Trust Much/ At All 8% 30%
    23. 23. 24
    24. 24. WISDOM OF THE CROWDS & HR Wisdom of the Crowds Big data, in the form of social recognition. What WE think. Manager’s Opinion Traditional performance review. What OUR MANAGER thinks.
    25. 25. FIX PERFORMANCE REVIEWS WITH THE WISDOM OF CROWDS
    26. 26. INDUSTRY MEGA TRENDS TRADITIONAL PERFORMANCE REVIEWS SOCIAL RECOGNITION CROWDSOURCING THE CROWDSOURCED PERFORMANCE REVIEW
    27. 27. Crowdsourcing input about employee performance creates a market composed of every employee, and social recognition is the transaction engine of that market.
    28. 28. SUNDAY TIMES 30
    29. 29. TRUE INFLUENCERS CAN BE FOUND INSTANTLY
    30. 30. MULTIPLE SOURCES OF FEEDBACK
    31. 31. BASED ON DATA
    32. 32. COMBINING REVIEWS
    33. 33. PERFORMANCE MANAGEMENT IN THE FUTURE Social Frequent Drives happiness Global approach Shared throughout the company Viral adoption Part of compensation strategy Based on data New insight for managers & execs         
    34. 34. 3
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