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Consumerization of HR

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The End of HR as the Middle Man by NorthGate Arinso - great slide on employment recovery now versus all previous recessions!

The End of HR as the Middle Man by NorthGate Arinso - great slide on employment recovery now versus all previous recessions!

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  • 1. Anita Lettink – NorthgateArinsoThe Consumerization of HR The end of HR as the middle man February 2012
  • 2. The future is mobile...Copyright NorthgateArinso. All rights reserved.
  • 3. and we will all be working on tablets...Copyright NorthgateArinso. All rights reserved.
  • 4. through social networking sites...Copyright NorthgateArinso. All rights reserved.
  • 5. in the cloud...Copyright NorthgateArinso. All rights reserved.
  • 6. as contractors in virtual teams...Copyright NorthgateArinso. All rights reserved.
  • 7. with 5 generations at work...Copyright NorthgateArinso. All rights reserved.
  • 8. and the whole world as our workplace.Copyright NorthgateArinso. All rights reserved.
  • 9. But we’re not there yet...Copyright NorthgateArinso. All rights reserved.
  • 10. Because this HR Manager…Copyright NorthgateArinso. All rights reserved.
  • 11. …has not yet been replaced by this one!Copyright NorthgateArinso. All rights reserved.
  • 12. The most popular devices are not the most used devices…Copyright NorthgateArinso. All rights reserved.
  • 13. …the desktop has not yet disappeared…Copyright NorthgateArinso. All rights reserved.
  • 14. And although we would like to see euHReka at all our customers...Copyright NorthgateArinso. All rights reserved.
  • 15. …this is often the reality!Copyright NorthgateArinso. All rights reserved.
  • 16. A quick look outsideCopyright NorthgateArinso. All rights reserved.
  • 17. The economic crisis continuesCopyright NorthgateArinso. All rights reserved.
  • 18. Governments are tightening budgetsCopyright NorthgateArinso. All rights reserved.
  • 19. Companies hoard cash but do not spend itCopyright NorthgateArinso. All rights reserved.
  • 20. The recovery will take many yearsCopyright NorthgateArinso. All rights reserved.
  • 21. The recovery will be joblessCopyright NorthgateArinso. All rights reserved.
  • 22. Challenges for HRCopyright NorthgateArinso. All rights reserved.
  • 23. The future workforce is shrinking… Sustainable fertility rate is 2.1 childrenCopyright NorthgateArinso. All rights reserved.
  • 24. The future workforce is dispersedCopyright NorthgateArinso. All rights reserved.
  • 25. The future workforce is diverseCopyright NorthgateArinso. All rights reserved.
  • 26. The future workforce follows the career latticeCopyright NorthgateArinso. All rights reserved.
  • 27. The future workforce has individual needsCopyright NorthgateArinso. All rights reserved.
  • 28. The future workforce brings their own devicesCopyright NorthgateArinso. All rights reserved.
  • 29. The future workforce is digitally dividedCopyright NorthgateArinso. All rights reserved.
  • 30. What does that mean for HR?Copyright NorthgateArinso. All rights reserved.
  • 31. The old HR paradigm is deadCopyright NorthgateArinso. All rights reserved.
  • 32. From hierarchy to networked organizationsCopyright NorthgateArinso. All rights reserved.
  • 33. HR goes direct – stops being the middle manCopyright NorthgateArinso. All rights reserved.
  • 34. The consumerization of HR: fully automated, mobile and socialCopyright NorthgateArinso. All rights reserved.
  • 35. HR bases workforce decisions on dataCopyright NorthgateArinso. All rights reserved.
  • 36. So, what’s HR to do?Copyright NorthgateArinso. All rights reserved.
  • 37. Core capabilities for HR Drive down Improve delivery Create the cost quality agile organization …with a focus on delivering solutions that bring tangible results!Copyright NorthgateArinso. All rights reserved.
  • 38. Core requirements for HR Simplified Flawless Value operating model execution creation Simplicity in all aspects of Continuously driving Identifying opportunities HR, including standardized service innovation and to support the business in processes and systems, process excellence while sustaining growth and erasing the middle man, scrupulously managing profitability while consolidation of capabilities costs and risks delivering services with and exploiting economies of tangible results scale.Copyright NorthgateArinso. All rights reserved.
  • 39. Simplified Operating model HR Value Workforce & talent strategy how to get the best people in the right place at the right time Workforce performance how to get the best results from people HR Basic Workforce Administration how to ensure standardization, accuracy & compliancyCopyright NorthgateArinso. All rights reserved.
  • 40. Flawless execution: Automate and standardize as much as possibleCopyright NorthgateArinso. All rights reserved.
  • 41. Value creation through an agile HR organization Business HR Services HR Consultancy Workforce support Leadership Development Administration Talent Management Reporting Analytics Focus Focus Sustainable business growth Operational Excellence: through workforce accuracy & compliancy performanceCopyright NorthgateArinso. All rights reserved.
  • 42. …to demonstrate added value in HR Drive down Improve delivery Create the cost quality agile organization Simplified Flawless Value operating model execution creationCopyright NorthgateArinso. All rights reserved.
  • 43. And on a final note...Copyright NorthgateArinso. All rights reserved.
  • 44. the future is mobile... There are 4 billion mobile internet users and 1 billion PC internet users in the worldand we all will be working on tablets... 20 million in 2010, 60 million in 2011, 300 million in 2015through social networking sites... Facebook has over 1 billion membersin the cloud... By 2015 every company uses cloud servicesas contractors in virtual teams... In 2015 30% of the workforce will not have a permanent contractwith 5 generations at work... Copyright NorthgateArinso. All rights reserved. In 2030 55 countries have over 20 percent population aged 65+
  • 45. …so yes, this is the future of HR!Copyright NorthgateArinso. All rights reserved.
  • 46. Thank You! Download the white paper at: http://download.northgatearinso.com/consumerization-hr Questions? Comments? Email: anita.lettink@ngahr.com Twitter: @NGA_Anita www.ngahr.comPhotos and pictures courtesy of Flickr.comSlide10 and 11 pictures courtesy of Mindflash.comCopyright NorthgateArinso. All rights reserved.