Integrating Learning & Performance      for Business Excellence  NHRD Virtual Learning Session           June 20, 2012    ...
Areas which may interest youIntegrating L&D into becoming a value to the organization                    rather than a cos...
Important Business Axioms    Change is the   Results are    only constant   the judge
Change Impacts Business, Results           Trained Individuals             understand,           accept and           anti...
Training    Direction            Alignment
Watch Store Story
The Success Seekers                                Yes CEO sir. The Our expansion plan is in        Operations team  place...
The CultureThe unique experience an Organisation wishes to provide to their customers is expressed by    Core Values & Pur...
Core Values and Purpose                                Understandin                                           g           ...
Vision  To be the most trusted life Insurancecompany that values customers financialwell being, consistently delivering be...
Training Strategy                                  Core Values / PurposeIntegration with Organisation                     ...
Great India Travel Company Communication                                             Our Values                           ...
Great India Travel Company   Hi, I am Sriram,  Training Manager                                     Hi, I am Arvind,      ...
The Business Plan for the Year             Hey Arvind – your 30          Thats great Raghu!          New hires is cleared ...
The Functional Issues                            How do I ensure my team                           is aligned and enthusia...
Training Framework - TNA                          Discussions with Functions     Employees                            Job ...
Training Coverage                                         Employees                                 Out sourced & In Sourc...
Training Levels                               Performance Linked                                    Programs     Grade wis...
The Training DiscussionsHi Sriram, You know that we are expanding and the largest business piece is now with Tamil Nadu. I...
The Training Discussions       Thanks. What would you like me to do?             Lets first understand the Key Knowledge  ...
The Training Discussions                      Ok            I shall send you a Questionnaire and           based on your r...
The Training Challenges   The acceptance of the training plan         Frequency of changes      Cancellations and drop outs
Training Framework Functions              Grade              Knowledg                         Behaviou                    ...
Training Methodology           Internal – Employed Trainers            External – Training Agency
Training Methodology             Online            Classroom
Training Methodology                     Online      Asynchronous            Synchronous
Training Methodology                 Classroom       Centralised           Localised
Training Framework Functions    Grade     Knowledg             Behaviou                                    Skill          ...
Individual Training RoadmapOperations      Arvind Manager        Swamy   Level 1                           Level 1        ...
Organisation Training Schedule                  A Operations               Manager           Eligible           Level 1Zon...
Measuring TrainingWhat gets               Measurements need to bemeasured                customised to thegets done       ...
Measurement Methodology             Using Control                 Group                                  Supervisor360 Deg...
Senior         Training Success  Management Commitment toTraining Strategy   Supervisor, Team      Member andTrainer Commi...
Measuring Training                                Skill  Operations     Arvind                   Supervisor   Trainer     ...
Measuring TrainingConsolidate Function wise and Program wise feedback   Measure improvement in assessment scores for      ...
Measuring Training ExampleInvitations to participants and confirmations – check drop out ratios Drop outs are indicator to...
Measuring Training  Program wise check – check currency of contentFeedback on training issues such as timing, placeetc    ...
Differentiated Training forPerformance Excellence                                   20%                                   ...
The Success TeamHi Arvind, Congratulations!   Thanks Raghu – would   You are nominated to                                C...
The Results are the Judge
Acknowledgement & ThanksToo many people have been responsible for my journeyso far and the presentation is a culmination o...
NHRDN Virtual Learning Session on Integrating Learning & Performance for Business Excellence
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NHRDN Virtual Learning Session on Integrating Learning & Performance for Business Excellence

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Speaker: Mr. V Natarajan

Vice President & Zone Head - HR & Head - Corporate Training & Development, Tata AIG Life Insurance Co. Ltd.

Published in: Education, Business
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NHRDN Virtual Learning Session on Integrating Learning & Performance for Business Excellence

  1. 1. Integrating Learning & Performance for Business Excellence NHRD Virtual Learning Session June 20, 2012 India
  2. 2. Areas which may interest youIntegrating L&D into becoming a value to the organization rather than a cost Role of the trainers Performance management and training measurement linkage Training Performance Management & benchmarking and continuous improvement
  3. 3. Important Business Axioms Change is the Results are only constant the judge
  4. 4. Change Impacts Business, Results Trained Individuals understand, accept and anticipate Change better, faster
  5. 5. Training Direction Alignment
  6. 6. Watch Store Story
  7. 7. The Success Seekers Yes CEO sir. The Our expansion plan is in Operations team place. 30 new hands will be all geared up to will be soon be on board Arvind is your key man. Improve the online sales He is fresh andTo increase our revenues. Raghu are you ready? energetic and has great potential to success The Great India Travel Company
  8. 8. The CultureThe unique experience an Organisation wishes to provide to their customers is expressed by Core Values & Purrpose Vision & Mission Strategic Intent & Goals
  9. 9. Core Values and Purpose Understandin g nce U Excelle nity grity Inte At the Tata group we are committed to improving thequality of life of the communities we serve. We do thisby striving for leadership and global competitiveness in the business sectors in which we operate.
  10. 10. Vision To be the most trusted life Insurancecompany that values customers financialwell being, consistently delivering best in class solutions and respected by all
  11. 11. Training Strategy Core Values / PurposeIntegration with Organisation Vision / MissionCommunication Strategic Intent / Goals Knowledge Skills Behaviours
  12. 12. Great India Travel Company Communication Our Values and Vision Our Goal Core Values – Customer Centric, Excellence, Integrity, Responsibility Vision – Best online travel company.........value for money products.......benchmark for customer responsiveness........ Goal – Be largest online travel company in Tamil Nadu by March 2013through 120 crores revenues....13 crores of profits....156 distribution points
  13. 13. Great India Travel Company Hi, I am Sriram, Training Manager Hi, I am Arvind, Hi, I am Raghu, Operations ManagerAt Great India Travels Operations Head At Great India Travels. At Great India Travels I Report to Raghu
  14. 14. The Business Plan for the Year Hey Arvind – your 30 Thats great Raghu! New hires is cleared and I was waiting for will join in 15 days. Lets get this news. You can be Cracking on the targets Assured – the targets are no big deal
  15. 15. The Functional Issues How do I ensure my team is aligned and enthusiastic to achieving the goals? What is the support I need to provide them and who can help me ?Arvind Swamy, Operations Manager Let me speak to Sriram I am sure he has a solution
  16. 16. Training Framework - TNA Discussions with Functions Employees Job Description pointers Out sourced / In Sourced Performance IndicatorsExternal Associates / Training Nomination ProcessPartners / Distribution Training Roadmap review
  17. 17. Training Coverage Employees Out sourced & In Sourced External Associates / Partners / DistributionAssessing the eligible population is critical to determine trainingCoverage, costs, schedules and the training plan for the period
  18. 18. Training Levels Performance Linked Programs Grade wise Knowledg Behaviou Skill e r Level 1 - Level 1 - Level 1 - General Manager 4 4 4 Level 1 - Level 1 - Level 1 - Manager 4 4 4 Level 1 - Level 1 - Level 1 -Asst Manager & Officer 4 4 4 Employee Orientation & Induction
  19. 19. The Training DiscussionsHi Sriram, You know that we are expanding and the largest business piece is now with Tamil Nadu. I need my team including the new joinees to start off their business numbers immediately. How can you help get them to speed on their tasks Congratulations Arvind! This is a key assignment and the whole company will be looking towards your Achievement. You and Team will definitely achieve the targets. We will partner certainly
  20. 20. The Training Discussions Thanks. What would you like me to do? Lets first understand the Key Knowledge and skills for each of your team member to become successful at their work We will also need to understand based on the Core values and vision of the Company, the behaviours each member must demonstrate which will reflect our Organisation in the marketplace
  21. 21. The Training Discussions Ok I shall send you a Questionnaire and based on your responses I shall have a discussion with you to clarify the needs Then we shall together plan the training Road map for the team and schedule The individual training plans You will need to commit to the plan once We finalise
  22. 22. The Training Challenges The acceptance of the training plan Frequency of changes Cancellations and drop outs
  23. 23. Training Framework Functions Grade Knowledg Behaviou Skill wise e r Level 4 Level 4 Level 4 Problem CRM Creativity Solving Level 3 Level 3 Level 3 Negotiati AcceptOperations Packages on Feedback Level 2 Level 2 Level 2 Manager Communicatio Currency Execution n Level 1 Level 1 Level 1 Travel Organisin Customer Process g Focus Arvind Swamy, Operations Manager at Guindy, Chennai is eligible for above training programs
  24. 24. Training Methodology Internal – Employed Trainers External – Training Agency
  25. 25. Training Methodology Online Classroom
  26. 26. Training Methodology Online Asynchronous Synchronous
  27. 27. Training Methodology Classroom Centralised Localised
  28. 28. Training Framework Functions Grade Knowledg Behaviou Skill wise e r Level n Level n Sales AVP & VP Level n Sr Level 3 Level 3 Level 3Operations Manager Level 2 Level 2 IT Manager Level 2 A. Level 1 Level 1 Projects Level 1 Manager
  29. 29. Individual Training RoadmapOperations Arvind Manager Swamy Level 1 Level 1 Level 2 Level 2 Level 3 Travel Organisin Communicatio Currency Packages Process g n Level 2 Level 3 Level 1 Level 4 Negotiati Customer Level 4 Execution Problem on Focus CRM Solving Level 3 Level 4 Accept Creativity Feedback Knowledg Behaviou Skill e r
  30. 30. Organisation Training Schedule A Operations Manager Eligible Level 1Zone Level 2 Level 1 Level 3 Employee Travel OrganisinCity Process Currency Packages s g South 136 June 12 Oct 12 Jan 12Chennai OL -Guindy 08 OL Chennai Toppers Raju (1) Debadarshi (1) Roy (3) OL - OL ChennaiSalem 21 Raju (1) OL Toppers Debadarshi (1) Trainer Type Asynchronous Atul (3)Method Internal/Extern Synchronous ClassroomOL / CL Internal External Internal al Knowledg Behaviou Location Skill e r Trainer/Days/Method/Type
  31. 31. Measuring TrainingWhat gets Measurements need to bemeasured customised to thegets done individual organisation requirements
  32. 32. Measurement Methodology Using Control Group Supervisor360 Degree Feedback Feedback Including External Partner Function and Assessment Cross function Scores Feedback
  33. 33. Senior Training Success Management Commitment toTraining Strategy Supervisor, Team Member andTrainer Commitment to Training roadmap
  34. 34. Measuring Training Skill Operations Arvind Supervisor Trainer Program Manager Swamy Organising Raghu Sriram Pre Raghu gives Pre-Training Feedback on key impact areasDuring Sriram informs Arvind to self appraise themselvesPost Arvind gives feedback about program on training completion Sriram shares comparision of performance with control group Sriram connects with Arvind on key impact area monthly postTraining Evaluation of the group overall against set performance parameters
  35. 35. Measuring TrainingConsolidate Function wise and Program wise feedback Measure improvement in assessment scores for Knowledge areasMeasure Pre Training and Post Training scores on skill Areas as assessed by supervisor, 360 degreesMeasure difference between training group and control group Identify areas of success and areas of improvement Bring course correction to incorporate feedback
  36. 36. Measuring Training ExampleInvitations to participants and confirmations – check drop out ratios Drop outs are indicator to Participant / Supervisor disinterest Ensure Supervisor / Function Head addresses the group Feedback other than training gets addressed here Measure Pre Training and Post Training scores within a week Follow through on feedback from participant every month Check performance parameters of the employee and measure with control group – 45th Day & 90th Day Ensure Nomination to next program level sent out based on performance improvement
  37. 37. Measuring Training Program wise check – check currency of contentFeedback on training issues such as timing, placeetc Trainer Feedback – Check on ability / skillsTrain The Trainer – assessment and group learningCommon sharing of issues and how to address themCompetition benchmarking – Continuous ImprovementIndustry Watch – Regulations / International Exchange Anticipate Change
  38. 38. Differentiated Training forPerformance Excellence 20% 80% Integrate with Talent Development Process of the Organisation
  39. 39. The Success TeamHi Arvind, Congratulations! Thanks Raghu – would You are nominated to Congratulations Arvind! not have been possible the Special Program on All The Very Best Without your support Leadership Essentials based on your excellent Performance and Team Management Thanks Arvind for your constant monitoring And help
  40. 40. The Results are the Judge
  41. 41. Acknowledgement & ThanksToo many people have been responsible for my journeyso far and the presentation is a culmination of ideas and thoughts collected over these 20 years. Especially trainers who shaped me Inder Bajaj, Alok Chatterjee, Shankho Chowdhury, Sanjay Kapoor, John Ellis, Colin Hall, Nick Wilson, Nirbhik, Sandeep Grover, Joydeep Roy, Joydeep Acharya, and my training team including Jyoti,Chaitanya, Sobita, Harinder,Shrikant, Arghya, Debadarshi, Suresh, AtulThanks to the HR team at TALIC and the NHRD team for this opportunity Photos / Image: Freedigitalphotos.net

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