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NHRDN Virtual Learning Session on Encouraging an environment of innovation
 

NHRDN Virtual Learning Session on Encouraging an environment of innovation

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Speakers: Ms. Smita Affinwalla & Mr. Rahul Shah

Speakers: Ms. Smita Affinwalla & Mr. Rahul Shah

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    NHRDN Virtual Learning Session on Encouraging an environment of innovation NHRDN Virtual Learning Session on Encouraging an environment of innovation Presentation Transcript

    • Encouraging an Environment of Innovation: The Role of Frontline Leaders By- Smita Affinwalla Rahul Shah DDI 1 © Development Dimensions Int’l, Inc., MMXII All rights reserved. © Development Dimensions Int’l, Inc., MMXII. All rights reserved.
    • Today’s Presenters Smita Affinwalla Rahul Shah Head, Consulting Senior Consultant, DDI India Leadership Solutions Group DDI India 2 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • INNOVATIONEverywhere
    • Today’s AgendaToday’s Agenda Innovation Why innovation is important today The right type of innovation for your organization Three must-have leader behaviors  Trust me, I’m your leader By-  Take a risk, I’ll help Smita Affinwalla  Purposeful change Rahul Shah DDI 4 © Development Dimensions Int’l, Inc., MMXII All rights reserved. © Development Dimensions Int’l, Inc., MMXI. All rights reserved.
    • Classic Definitions – Creativity is the production of original ideas that are made useful. Innovation is the successful introduction of new useful ideas. T. Amabile, Harvard Business School 5 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Creativity Drives Innovation Creativity Drives Innovation “Creativity is the crucial „front-end‟ of the innovation process; before innovation can happen, the creative ideas must be generated by individuals and teams so that they can be successfully implemented.” Amabile, Burnside & Gryskiewicz, 1999, p. 1 6 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Innovation The process of bringing new solutions to the market that drive differentiation and measurable business value.7 © Development Dimensions International, Inc., MMXII. All rights reserved.
    • Innovation: A Priority Percentage of respondents who consider innovation a top-three strategic priority 2010 2009 2008 2007BCG Report: Innovation 2010 8 © Development Dimensions International, Inc., MMXI. All rights reserved.
    • Top Innovative CountriesSource: GEs Annual Global Innovation Barometer 9 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • The 10 Most Innovative Companies in India – 2012Fast Company Survey 2011 10 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • “Its not lowest cost per unit of output or service that India is knownfor it should be known for the lowest cost per unit of innovationbecause it is people plus our ability to innovate that is Indiasstrength and I want our companies and business to embody that” -Anand Mahindra“I can’t understand why people are frightened of new ideas….I amfrightened of Old ones” -John CageConstant reinvention is the central necessity at G.E. We’re are alljust a moment away from commodity hell.” -CEO, G.E. 11 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Three Types of Innovation Product Innovation Process Innovation Business Model Innovation 12 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Polling questionPolling Question • Which definition best fits your organization’s objectives? – Process innovation? – Product innovation? – Business model innovation? 13 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • An Operational Vision Develop specific, measurable, achievable ways to ensure everyone in the organization knows what is required to meet or exceed organizational expectations around innovation.14 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Innovation Generating innovative solutions Competency in work situations; trying different and novel ways to deal with work problems and opportunities Key Actions Challenges paradigms Leverages diverse resources Thinks expansively Evaluates multiple solutions Ensures relevance 15 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Polling QuestionPolling Question • My organization has a unique and specific definition/description of innovation: – Yes – No – Kind of 16 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Is your organization ready for innovation?True or False 1. Everyone in our organization (workgroup) understands how we define innovation 2. Our customers think of us as an innovative organization 3. Top management has a clear commitment to innovation 17 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Top 10 Innovation Challenges• Completely new products/processes• Knowledge transfer among employees• Brand recognition• Acquiring/developing the right talent• Improving customer relationships• Increasing market share through new products/services• Improvement in original products/processes• Establishing/promoting an innovation culture• Improving customer relationships• Visible commitment from top leaders 18 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Top TopInnovation Challenges 10 10 Innovation Challenges• Acquiring/developing the right talent 31.0%• Improving customer relationships 28.4%• Visible commitment from top leaders 24.3%• Brand recognition 23.3%• Establishing/promoting an innovative culture 22.0%• Increasing market share through new 20.0% products/services• Knowledge transfer among employees 16.9%• Improvement in original products/processes 15.5%• Completely new products/processes 14.2%• Strategic mergers and acquisitions 13.9% CEO Challenges, Conference Board, 2007 19 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • 1. Driving & managing change Top Five 2. Identifying/developing future talent Future 3. Fostering creativity & innovationCritical Skills 4. Coaching & developing others 5. Executing organizational strategy
    • 1. Driving & managing change Top Five 2. Identifying/developing future talent Future 3. Fostering creativity & innovationCritical Skills 4. Coaching & developing others 5. Executing organizational strategy
    • A Leader’s Role in Innovation22 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • The Leader‟s Role in InnovationLeader’s Role in Innovation Innovation Challenges Driving Innovation Failure to Understand Question Inspire Curiosity Stakeholders Assumptions Challenge Current Lackluster Ideas Think Differently Perspectives Aversion to Risk Taking Create Freedom Experiment Poor Execution Drive Discipline Get Things Done Leader Team Members 23 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Leaders Way– WAY THE LEADER‟S• They use context to mobilise and catalyse organizational action• They set a clear level of ambition for the innovation effort with appropriate permissions• They commission cross-functional teams• They challenge orthodoxies the industry or the company• They refuse to think innovation is an accident or the result of a stroke of insight 24 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Leadership Skills for Creating a Culture ofInnovation • Maintain a high trust environment • Encourage acceptable risk-taking • Support on-going change 25 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • 1. Three Key Leadership Skills Maintain a High-Trust Environment 26 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Trust Breakers 27 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • PollWhich Trust Breaker is the biggest barrier toinnovation in your organization? Breaks promises Serves own interests Acts inconsistently Avoids issues Makes assumptions Doubts others 28 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Trust Builders • Fosters open • Treats everyone communication with respect and fairness • Is reliable and • Shows confidence consistent in others 29 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • 2. Three Key Leadership Skills Encourage Acceptable Risk Taking 30 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Is your organization ready for innovation?What % of your front line leaders… 1. Know how to encourage and reward innovative behavior 2. Encourage suggestions for improvement 3. Provide proactive coaching and feedback regularly 31 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Polling question • When presented with a good innovation idea, our leaders: – Thank the person, take ownership, and do something later. – Provide positive feedback, coaching, and encourage ownership. – Something in between the above, but I’m not exactly sure what. 32 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Polling question • When presented with a bad innovation idea, our leaders: – Thank the person, dismiss the idea, and do nothing. – Don’t waste time, dismiss it right away. – Provide positive feedback and seek ways to improve the idea. 33 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Handling Good Ideas• Provide specific and sincere positive feedback• Seek ideas for application or implementation• Provide support without removing responsibility (to encourage ownership) 34 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Specific Timely Balanced35 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Handling Bad Ideas • Express appreciation for the idea (i.e., recognize effort) • Ask questions to explore potential problems (i.e., seek alternative actions) • Offer suggestions to build on, or improve, the idea 36 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • 3. Three Key Leadership Skills On-Going Change 37 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Phases of Change: • Disorientation • Reorientation • Integration Disorientation Reorientation Integration 38 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Leaders’ Approach to Change • View change as an opportunity • Gather and share information • Accept that people approach change differently 39 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Is your Organization ready for innovation?Would you say “Yes?”  Our organization has an easy to use process or system to capture and share innovation ideas  Creativity and innovation are evaluated as part of the individual’s performance through a performance management system.  Our organization has a measurement system in place to measure progress of implementing innovative ideas  Our organization uses regularly scheduled staff meetings to discuss innovation  Our organization allows sufficient time to develop new ideas 40 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Climate Control: Is Your Organization Ready? We want to be We areinnovative Innovative Neutral 41 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Polling question • What is the biggest barrier to innovation in your organization? – Don’t have the right people for the type of innovation. – People not allocated to innovation. – Have the right people, but leaders protect innovation. – Have the right people, but culture inhibits progress. 42 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Inhibiting Innovation…. 43 © Development Dimensions Int’l, Inc., MMXII All rights reserved.
    • Thank you! For any clarification write to us rahul.shah@ddiworld.com Please fill in the feedback survey Link on your chat window44 © Development Dimensions Int’l, Inc., MMXII All rights reserved.