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    Arun Sehgal Arun Sehgal Presentation Transcript

    • Driving Operational Excellence
      NHRD Seminar on HR Value Proposition
      20 May 2011
    • Why is ‘Operational Excellence’ so important?
      Best in Class HR
      Deliver High Quality HR Services at
      Lowest Cost
      Design and Develop HR Programs
      Support Business Requirements
      HR Operational Excellence
    • The HR Operating Model
      HR BUSINESS PARTNERS
      Embedded HR Business Leaders
      Highly skilled, expert Centres of Excellence
      GLOBAL CENTRES OF EXCELLENCE
      “Joined up” Generalist, Transactional & Specialist shared services
      HR SHARED SERVICES
      Deliver value-added HR support on what is strategic and
      provide low-cost yet effective HR services for operational activities
    • HR Business Partnership
      Prime interface with line management
      Drive HR initiatives to enhance business unit’s performance
      Develop People Capability in the business
      Employee Relations
    • HR Centers of Excellence
      Specialized expertise and knowledge
      Learning & Development
      Performance Management
      • Compensation & Benefits Design
      • OD & Change Management
    • HR Shared Services
      CentralizedTransactional HR services
      Compensation & Benefits Administration
      Talent Acquisition
      Training Delivery
      • HR Information Systems
      • On-boarding & Exit Processes
    • Measuring HR Excellence
      Critical to Success
      Few Key Metrics
      • Talent Management
      • Leadership Bench Strength
      • Internal Hire Ratio
      • Employee Retention
      • Resignation to Joining TAT
      • Quality of Hire
      • Learning & Development
      • Investment in L&D as % of Total revenue
      • Cost of Human Capital
      • Employee Cost as % of Total revenue
      • Return on Human Capital (Profit as % of Employee Cost)
    • Thank You
      Arun Sehgal
      GlaxoSmithKline Consumer Healthcare
      arun.r.sehgal@gsk.com