WOWability Creating Employee Delight Shashikanth Jayaraman Zonal Manager - HR (South India) & Head – Process Automation, B...
Why delight employees? <ul><li>How much was done & How much is being done? </li></ul><ul><li>The art of managing expectati...
HOW to WOW? <ul><li>Delight starts from basic things </li></ul><ul><li>Small gestures make big companies </li></ul><ul><li...
Some WOWful understandings – HR Perspective <ul><li>What do your employees want? </li></ul><ul><li>How much are we approac...
The WOWability process <ul><li>Be one of them </li></ul><ul><li>Constant improvisation </li></ul><ul><li>Listen to them - ...
WOWability from a leader’s perspective <ul><li>Empowerment </li></ul><ul><li>Freedom of creativity/nurturing ideas </li></...
Delighting at work <ul><li>Flexible work hours </li></ul><ul><li>Moments of truth </li></ul><ul><li>Wall of fame </li></ul...
“ When you deliver to delight, its  WOWability ” <ul><li>Thank you! </li></ul><ul><li>[email_address] </li></ul><ul><li>+9...
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Wo wability creating employee delight

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Wo wability creating employee delight

  1. 1. WOWability Creating Employee Delight Shashikanth Jayaraman Zonal Manager - HR (South India) & Head – Process Automation, Bajaj Allianz Life Insurance Company Founder – HR Sangam
  2. 2. Why delight employees? <ul><li>How much was done & How much is being done? </li></ul><ul><li>The art of managing expectations </li></ul><ul><li>Builds employee morale </li></ul><ul><li>Easy recall of good feel </li></ul><ul><li>Increases productivity </li></ul><ul><li>Delighted employees with delight you with performance </li></ul><ul><li>Retention of talent </li></ul><ul><li>Retention techniques differentiate the good employers from the bad </li></ul>
  3. 3. HOW to WOW? <ul><li>Delight starts from basic things </li></ul><ul><li>Small gestures make big companies </li></ul><ul><li>Functional value Vs Emotional value </li></ul><ul><li>The need to balance the value proposition </li></ul><ul><li>Standardized approach to customization </li></ul><ul><li>One size doesn’t fit all. Make their day! </li></ul><ul><li>Shift from Transactional to Transformation </li></ul><ul><li>Get weird! </li></ul>
  4. 4. Some WOWful understandings – HR Perspective <ul><li>What do your employees want? </li></ul><ul><li>How much are we approachable? </li></ul><ul><li>Avoid dumping of ideas/initiatives </li></ul><ul><li>Yesterday’s delight is today’s twilight </li></ul>
  5. 5. The WOWability process <ul><li>Be one of them </li></ul><ul><li>Constant improvisation </li></ul><ul><li>Listen to them - Take constant feedback </li></ul><ul><li>Act on the feedbacks </li></ul><ul><li>Stay in touch with them </li></ul><ul><li>A day in the shoes of the employee </li></ul>
  6. 6. WOWability from a leader’s perspective <ul><li>Empowerment </li></ul><ul><li>Freedom of creativity/nurturing ideas </li></ul><ul><li>Make work fun </li></ul><ul><li>Reward efforts too </li></ul><ul><li>Bosses can be good mentors too </li></ul><ul><li>“ A CEO hand writes his thank you notes to employees on a $2 bill. </li></ul><ul><li>In three years, of doing this, only one employee asked if he could spend it” </li></ul>
  7. 7. Delighting at work <ul><li>Flexible work hours </li></ul><ul><li>Moments of truth </li></ul><ul><li>Wall of fame </li></ul><ul><li>A place to park </li></ul><ul><li>Remember the spouses </li></ul><ul><li>Publicize successes </li></ul><ul><li>ESOPS </li></ul><ul><li>As time passes, delight becomes a necessity </li></ul>
  8. 8. “ When you deliver to delight, its WOWability ” <ul><li>Thank you! </li></ul><ul><li>[email_address] </li></ul><ul><li>+91 9841188114 </li></ul>

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