• Share
  • Email
  • Embed
  • Like
  • Private Content
Support Customer Forums - IT Experts Community
 

Support Customer Forums - IT Experts Community

on

  • 1,682 views

Engage with other customers and HP product experts on technical issues, best practices, tips, tricks, and ‘how to’ type questions.

Engage with other customers and HP product experts on technical issues, best practices, tips, tricks, and ‘how to’ type questions.

Statistics

Views

Total Views
1,682
Views on SlideShare
1,682
Embed Views
0

Actions

Likes
0
Downloads
3
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • Difference between public and private-objectivesOnline expert daysBeta programMetrics!with valid support contracts

Support Customer Forums - IT Experts Community Support Customer Forums - IT Experts Community Presentation Transcript

  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. IT Experts Community Customer Support Forums
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.2 Support Forums Public and private forums 3 Million Page Views, 700,000 Accepted Solution Views and ~6,000 posts each month. Public forums • Accessible to the public, anyone can participate. Engage with other customers/members on product related topics. Limited access Support Customer Forums (private) • Accessible only to our HP Partners and customers with a valid support contract . • Engage with customers, HP Partners and HP product experts on technical issues, best practices, tips, tricks, and ‘how to’ type questions. • 20 product forums supported and staffed by HP Software Support expert engineers • Consider the forums as the first stop in HP Software Support • 20 products supported via online technical forums – staffed by HP Software Support expert engineers • Engage with other customers and HP product experts on technical issues, best practices, tips, tricks, and ‘how to’ type questions. • First stop in HP Software Support • Only available to customers with valid support contracts Support Customer Forums
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.3 Engineers staffed to answer your questions and more… Proactively added content Expect regular posts on: • Best practices, tips and tricks • Common problems • Patch information • Meet the Experts recorded video sessions • Product-specific topics Join the forums, increase knowledge, share your expertise!
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.4 Support forums available for the following products: Adoption Readiness Tool Application Lifecycle Management (BAC/BSM) Asset Manager Client Automation Enterprise Discovery Functional Test/QTP HP Anywhere LoadRunner Network Automation Network Node Manager Operations Manager—UNIX® Operations Manager—Windows® Operations Orchestration Performance Center Project and Portfolio Management Quality Center Server Automation Service Manager SiteScope Universal Configuration Management Database Join the forums, increase knowledge, share your expertise!
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.5 Join the community… •Visit the HP Software Solutions Community www.hp.com/go/swcommunity •If you have an HP Passport account, click Log in •Complete your Passport credentials •If you don’t have an HP Passport account, click on Register Now and fill in the necessary fields •If this is your first visit to the community, choose your community screen name •You are now registered into the community Participation is simple: Note: Please make sure that you have your SAID tied to your HP Passport profile. This will make sure that you receive access to the Support Customer Forums. For more information, visit hp.com/go/SWSCF. Join the forums, increase knowledge, share your expertise!
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.6 Access the Support Customer Forums Once you log on to the community, go to Products Most are listed by product, but some are grouped by product center. (For example, the Systems Management [OpenView—OP Management] discussion board holds separate Support Customer Forums for products such as Operations Manager—Windows, Operations Manager— UNIX.)
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Additional information • IT Experts Community: http://www.hp.com/go/swcommunity • Support Customer Forum datasheet: http://www.hp.com/go/hpswds • Any questions? swcommunity@hp.com
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Thank you