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Service management— driving the new style of IT


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The top 5 benefits HP Service Manager and what our customers are saying about the solution. Find out what mature service management looks like: …

The top 5 benefits HP Service Manager and what our customers are saying about the solution. Find out what mature service management looks like:

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  • 1. Service management— driving the new style of IT Cloud Mobility/BYOD 1 2 3 4 5+ 2% 34% 42% 16% 6% 0 10 20 30 40 50 Most workers now use three or more different devices in their daily job routines.2 Organizations now have an average of 30 service providers.1 Social media Drives the demand for more self-service and ease of use. How can they be turned to IT’s advantage? New trends are impacting IT. The new style of IT must offer the business and customers more and better services: easier, faster, any time, from anywhere. Meet HP Service Manager 9.3. Provides a service catalog portal to simplify and automate the user request process. Delivers instant ITIL® best practices to achieve a high level of IT process maturity more quickly. Easily configures for customized process workflows to meet business needs. HP Services Manager 9.3 Take IT services to a higher level. 5 reasons to love HP Service Manager 9.3:3 Higher user satisfaction: 67% increased customer satisfaction and/or improved user experience with HP Service Manager 9.3. 1 2 12% saw a decrease in Blazing fast ROI 5 Faster resolution times escalation-level calls. 80% achieved ROI in 9-12 months or less. 4 Easy integration and improved workflows 30% found the “codeless configuration” capabilities a key reason to choose HP Service Manager 9.3. 3 Smooth and easy deployment 37% simplified migration and deployment with out-of-thebox ITIL best practices. 66% completed migrations in less than 6 months. What customers are saying about HP Service Manager 9.3 “Migrating to Service Manager 9.3 enabled a smoother-running IT department.” —System Administrator, Enterprise Retail Company “Help desk calls decreased and supporting the application got less costly in terms of time.” —IT Architect, large insurance company Take IT service management into a new era. 1. “Bring your own applications,” by Pat Brans, CIO UK, April 22, 2013. 2. Worldwide Survey of Corporate Employees, Citrix Systems, February 2012. 3. Source for top five reasons: Survey of 43 users of HP Service Management Center: ITIL® is a registered trademark of the Cabinet Office. © Copyright 2013 Hewlett-Packard Development Company, L.P. c000000, October 2013