Playtech’s end-to-end Business Service Management journey
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Playtech’s end-to-end Business Service Management journey

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Playtech shares their experience with HP BSM deployment

Playtech shares their experience with HP BSM deployment

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    Playtech’s end-to-end Business Service Management journey Playtech’s end-to-end Business Service Management journey Presentation Transcript

    • © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Discover2013 Barcelona|December10-12, 2013 Playtech’send-to-endBusiness ServiceManagementjourney Eli Eyal
    • 2 Who is Playtech  founded in 1999  based in Isle Of Man  traded on London stock exchange 317.5Euro (2012 revenue)  approximately 2,500 employees in development centers in six countries.  Customers include land-based casinos and online companies
    • 3 About Playtech  world’s largest publicly-traded online gaming software supplier  develops unified software platforms and content for the online and land- based gaming industries, and provides a range of ancillary services such as marketing, hosting and CRM.  Offers a best-of-breed product suite, including casino, casual games, sports betting, live gaming, lottery, and the world’s largest bingo networks.
    • 4 Who am I?  Eli Eyal  OSS manager in Playtech  Worked in many types of organizations including network providers, development companies and IT organizations  15 years of monitoring systems deployments  10 years of implementing HP software and products  15 years experience in integrations.
    • 5 2009 – Turning year  Playtech realizes it’s no long a small start-up  Decision to move from a small and free monitoring tool to enterprise monitoring tool  Better monitoring  Something to show to the customers
    • 6 End to end solution = success  What do you need for a success  Project manager • Knowledge in the field • Vision • Backup from management
    • 7 End to end solution = success  What do you need for a success  Understanding the environment and customers • What is needed • What is wanted • What will be you final result
    • 8 End to end solution = success  What do you need for a success  The right tool • One tool is not enough • Single point of monitoring is not relevant anymore • Flexibility and rapid change ability • Presentation is everything
    • 9 End to end solution = success  What do you need for a success  A good team to deliver • Knowledge is everything • documentation • Know how you start – know where you are going
    • 10 OSS in Playtech  Based on HP software  Monitoring  Operations Manager 9.10  SiteScope 11.13  Network Node Manager 9.10  Configuration Management  uCMDB 9.05
    • 11 OSS in Playtech – Cont.  BSM 9.13  Main console • Events from OMi • Graphs from OVPM • Graphs from SiteScopes • Impact on Models from uCMDB • Business KPI monitoring by SHA • Tools from events and from CIs in any View • User Management
    • 12 BSM OM SiteScope Topology Topology Topology Topology Events EventsEvents
    • 13 Monitoring Methods and objects  Agent based monitoring  Agent installed on all OS provides HW and OS monitoring: • CPU • Memory • Swap • File systems • OS related processes  Application monitoring • DB monitors – SQL queries • Application port status and response • Application logs
    • 14 Monitoring Methods and objects  Agent –less remote monitoring  Providing status check for • URLs • DNS resolution • SSL certificate expiration  Network monitoring  Monitoring servers network availability  Monitoring communications availability between applications
    • 15 Monitoring Methods and objects  BPM  Synthetic user experience for our .com products  Monitoring from 6 locations in the world
    • 16 What more is needed?  Early detection  Pro-active Vs. Re-active - Prediction  Monitor what we cant monitor • Human errors • Internal bugs • External dependencies
    • 17 Service Health Analyzer - infrastructure  Originally for infrastructure monitoring  Take the CPU or memory counters  Create baseline for behavior  Create the behavior of the KPI • For a day • For a week • For a month  Compare the current sample to this baseline • Am I in or out? (of the baseline…)
    • 18 Service Health Analyzer - business  If can be done on infra, why not on business?  Collect business KPIs  Create baseline on each KPI  Send alerts when 3 or more baseline is breached (configurable)  What is the benefit?  Alerts on use cases where standard monitors do not apply  3rd party issues  When no monitoring is available
    • 19 Example 1: Planned outage Anomaly detected: Sudden drop
    • 20 Sudden drop in number of real players Abnormal behavior started here End users impacted
    • 21 Cause - Denial of Service Attacks
    • 22 Example 2 – Behavior change
    • 23 Example 3 – Login problem
    • 24 What is next  RUM  Diagnostics  Reporter
    • 25 Anything is possible You Just need to be specific about it
    • 26 Questions?
    • © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. FormoreonBSM hp.com/go/bsm